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Business Continuity Planning For A Medium-Sized Hotel Under Covid-19 Outbreak, Arunlak Tangtanapaiboon
Business Continuity Planning For A Medium-Sized Hotel Under Covid-19 Outbreak, Arunlak Tangtanapaiboon
Chulalongkorn University Theses and Dissertations (Chula ETD)
Business Continuity Planning is a subjective conceptual framework prominently used in operations related to supply chain, information technology, or governmental organizations. In this research, we have applied the concept of business continuity planning to a service business during the COVID–19 outbreaks, whose aim is to determine the business continuity objective with the maximum operational tolerable period. The proposed framework has been evaluated based on the ANOVA Test of a guest's service questionnaire of a hotel in Rayong, Thailand. We find that, by reducing business operating cost via staff working hours reduction and limiting service functions of the hotel to the …