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Full-Text Articles in Business
Feasibility Of Collaborative Alliance Association For Non-Competitive Small Business Contractors, Brody Allen Gill
Feasibility Of Collaborative Alliance Association For Non-Competitive Small Business Contractors, Brody Allen Gill
Construction Management
Small business construction contracting firms around the country struggle with growing their business successfully. This is a result of unknown results from new business practices and few resources to initiate programs that can improve productivity and efficiency. A simple solution could give small business construction contractors the opportunity to share ideas, compare company analytics and promote professional networking in a non-competitive, collaborative alliance. The goal of this project is to determine if a collaborative alliance association using data benchmarking would be an effective solution for non-competitive small business contractors to grow their businesses. Thereafter being proven effective, is such an …
Benchmarking Customer Service Practices Of Air Cargo Carriers: A Case Study Approach, Patrick D. Lozon, Michael B. Mcdaniel
Benchmarking Customer Service Practices Of Air Cargo Carriers: A Case Study Approach, Patrick D. Lozon, Michael B. Mcdaniel
Theses and Dissertations
This study used the benchmarking process incorporated in a case study approach to determine what the Air Force could learn from the commercial air cargo carriers in regard to customer service practices. The air cargo industry leaders were determined through a previous study to be United Parcel Service, Federal Express, Emery Air Freight, Airborne Freight, DHL Airways, and Burlington Air Express. In addition, the 437th Aerial Port Squadron APS at Charleston AFB South Carolina was the Air Force representative in the benchmarking study. Interviews with air cargo managers were conducted at each carrier’s main hub and at Charleston AFB. The …