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- Airport customer service (1)
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- Aviation; consortia; airline-airport consortiums; airlines; airports; inter-organisational cooperation; partnerships; stakeholder benefits; strategic alliances; co-opetition. (1)
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Articles 1 - 5 of 5
Full-Text Articles in Business
Assessing Customer Service In Airports – Models From The Uae, Aman Gupta, Mohammed Arif, Phillip A. Richardson
Assessing Customer Service In Airports – Models From The Uae, Aman Gupta, Mohammed Arif, Phillip A. Richardson
International Journal of Aviation, Aeronautics, and Aerospace
Customer service at airports has become a key priority for airport operators given the high degree of competitions. This paper uses an airport customer service model to analyze three examples from the United Arab Emirates (UAE). Passenger interviews, statistical information, customer feedback and other forms of information have been utilized to learn more about the customer view on the quality of service offered at these three airports. Detailed qualitative analysis of these case studies has highlighted some key issues in the area of customer service and identifies some opportunities for improvement.
Space Tourism: Hurdles And Hopes, Robert A. Goehlich
Space Tourism: Hurdles And Hopes, Robert A. Goehlich
Publications
According to the Space Policy Institute (2002, Bib. section), “Space tourism is the term broadly applied to the concept of paying customers traveling beyond Earth’s atmosphere.” Operating reusable launch vehicles (RLVs) might be a first step toward achieving mass space tourism. Thus, the aim of this article is to investigate the potential hurdles and other aspects of importance that must be overcome in order to use RLVs for space tourism flights. The primary ones are social issues (e.g., “Is space tourism ethically acceptable?”), institutional issues (e.g., “Is environmental pollution caused by space tourism more harmful than other emission sources?”), and …
Something Old Is New Again: Airline-Airport Consortia And Key Stakeholder Benefits, Janet K. Tinoco, Brian W. Sherman
Something Old Is New Again: Airline-Airport Consortia And Key Stakeholder Benefits, Janet K. Tinoco, Brian W. Sherman
Management, Marketing and Operations - Daytona Beach
Although consortia in the aviation sector predate deregulation by decades, this type of cooperative agreement, particularly in the airline industry, is experiencing a resurgence of interest from industry participants and academia. Airlines are searching for new innovative ways to reduce costs while airports are searching for private partners to improve terminal facilities and equipment and update services. Passengers, on the other hand, continue to balance price versus performance in their travel experience. This empirical research study finds evidence of positive influences of airline consortia to all key stakeholders; however the majority of benefit appears to be felt by the airlines …
The 6th Mode Of Transportation, Robert O. Walton
The 6th Mode Of Transportation, Robert O. Walton
Publications
The five modes of freight transportation are normally characterized as motor carriers, railroads, airlines, water carriers, and pipelines. This paper will attempt to position the Internet as the sixth mode of transportation. This paper compares the strengths and weaknesses of the traditional five modes of transportation against the proposed 6th mode of the Internet. Without including the Internet as a mode of transportation, and tracking the economic value that it adds to the economy, the economic impact of the Internet as a mode is not considered. The recommendation of this study is that the Internet should be added to the …
The Effect On Stockholder’S Wealth On Critical Systems Failure And Remedy: The Boeing 787 Case, Jayendra Gokhale, Sunder Raghavan, Victor J. Tremblay
The Effect On Stockholder’S Wealth On Critical Systems Failure And Remedy: The Boeing 787 Case, Jayendra Gokhale, Sunder Raghavan, Victor J. Tremblay
Accounting, Economics, Finance, and Information Sciences - Daytona Beach
In this paper we analyze the effect of Boeing Dreamliner 787’s battery problems on stockholder wealth. Using the event study methodology, we show that the recall in January of 2013 initially caused the company’s cumulative abnormal returns to fall by almost 4% in four trading days after the recall. This was followed by an announcement by two major airlines to ground all of the 787 Dreamliner jets. The FAA also ordered all US airlines to ground their 787s and announced an investigation to review all critical systems of 787s. However within four months of the investigation, FAA approved Boeing’s revisions …