Business Commons^™

Shame, Guilt, And Behavioral Responses To Conflict In Organizational Life: A Correlational Study, Lori Anne Shaw

Electronic Theses and Dissertations

This study investigated the relationship between self-conscious emotions, namely shame and guilt, and constructive and destructive behavioral responses to conflict among working adults in the United States. Researchers have underscored the importance of task-focused conflict and adaptive leadership in fostering positive conflict outcomes. However, the connection between shame and guilt and behavioral responses has yet to be explored. Drawing upon the Conflict Dynamics Profile and the Test of Self-Conscious Affect-3, this correlational study examined the associations between shame and guilt and 15 distinct behavioral responses to conflict among a sample of 203 participants, mostly women employed full-time. The cross-sectional survey …

Can Artificial Intelligence, Specifically Large Language Models (Llms), Enhance Human Emotional Intelligence Responses In A Small Team Work Environment?, Jason Evans

AI Assignment Library

Compare real-world human responses to potential conflict situations to an artificial intelligence response. Several articles have suggested that LLMs may actually be more successful at modeling proper human emotional responses than factual based responses. The objective of this assignment is for students to discover if and how a LLM can serve as a model for proper responses to minimize conflict and increase team effectiveness. This specific assignment was designed for aviation students, but can be adapted for any small team working environment.

Readings In Management, Isaam Ghazzawi, Muharrem Tuna, Aysegul Acar

University of South Florida (USF) M3 Publishing

PREFACE

One reality any academic book on management faces is that events in the real world are constantly changing, and rapidly at that. What is different about this book is its commitment to capture the fundamentals of management. In publishing Readings in Management, the editors recognize the enormous role played by the internet, academic and non-academic journals, and other academic publications in providing up-to-date educational information regarding a broad spectrum of management. What is special about this book is the fact that it ensures the material presented is relevant to readers.

This book examines current topics in management and …

Coaching Nurse Leaders In Conflict Management And Team Building To Improve Retention, Jeanette Black

Doctor of Nursing Practice (DNP) Projects

Abstract

Problem: Retention of assistant nurse managers (ANMs) was identified as a concern from interviews with executive leadership and ANMs employed at a large hospital within a Northern California integrated health system. The nurse leader orientation training was reviewed, with gaps identified in conflict management and team building.

Context: The attrition rate of U.S. nurse managers in 2010 was 8.3%, higher than executive nurse leaders, with replacement costs equal to 75% - 125% of a nurse manager’s salary (Loveridge, 2017). Employee turnover and dissatisfaction due to conflict can have detrimental effects on retention, productivity, morale, and quality of patient care. …

Emotional Intelligence And Conflict Management Styles, Helen Chen, Xuemei Xu, Patrick Phillips

Articles

Purpose – This paper aims to use a multi-level approach to examine the effects of emotional intelligence (EI) components on conflict management styles of Chinese managers when the respondents were in conflicts with their subordinates, peers or superiors.

Design/methodology/approach – The primary research was conducted in Dalian, China, via a personal survey resulting in 885 usable observations for analysis. EI was measured using the Wong and Law Emotional Intelligence Scale (WLEIS; Wong and Law, 2002), which is made up of 16 questions measuring four dimensions. The conflict management component was measured via Rahim’s (1983) five conflict management styles, which are …

Conflict Resolution Strategies Used By Civilian Small Business Managers On Military Bases, Tavarus James Dunbar

Walden Dissertations and Doctoral Studies

Unresolved conflict is responsible for at least 50% of resignations in the workplace, which negatively affects an organization's reputation and profitability. Although there has been ample research on the link between conflict resolution and leadership, there was limited research on conflict aboard military installations specifically. The purpose of this multiple case study was to explore conflict resolution strategies of civilian small business managers who work on a military installation in Southern Arizona. The theory of realistic conflict, or realistic group conflict theory, was used as the conceptual framework for this study. The data collection process involved semistructured interviews of 11 …

Organizational Conflict Navigation: Building A Comprehensive Conflict Management Course, Beth Polin

EKU Faculty and Staff Scholarship

Conflict situations are unfortunately a naturally occurring phenomenon in the workplace. Whether it is an employee not voicing concerns because of fear of retaliation, team members not trusting one another, or companies negotiating terms of an agreement, conflict situations are ubiquitous. Because no organization is immune to conflict, employees must enter the workplace equipped with the knowledge, skills, and abilities (KSAs) to appropriately navigate such situations. Companies recognize this need and call for graduates to possess this unique set of soft skills (e.g. Buhl, nd), as much efficiency can be lost when employees are focused on conflict and not its …

Open-Minded Discussion In Interdepartmental Collaboration : Contribution Of Goal Interdependence And Social Motives, Jiewei, Antonia Lu

Lingnan Theses

Combining theories of social motives, goal interdependence, and conflict management, this study theorized a model in which interdepartmental goal interdependence affects conflict outcomes between different departments through open-minded discussion dynamics adopted by employees from different departments in the organization. This study also proposes that social motives moderate the link between inter-departmental goal interdependence and open-minded discussion.

A sample of 133 employees from different business organizations in China were interviewed to recall a critical incident when they had a conflict with their coworker from different departments. SEM results and other analysis results support the hypotheses that cooperative interdepartmental goal interdependence and …

Conflict Management Between Employees From Different Departments : Contribution Of Organizational Identification And Controversy, Taohong Zhu

Lingnan Theses

Synthesizing theories of social identity, goal interdependence, and conflict management, this study built and tested a theoretical model in which interdepartmental goal interdependence affects conflict outcomes between different departments through constructive controversy (i.e. the open-minded discussion for mutual benefit) dynamics adopted by employees from different departments in the organization. This study also proposes that organizational identification moderates the link between interdepartmental goal interdependence and constructive controversy.

An interview sample of 129 employees from various business organizations and diverse industries in mainland China described and rated a critical incident when they had a conflict with their coworker from another department in …

Effects Of Goal Interdependence And Social Identity On Departments And Their Relationships In China, Liyan Wang

Lingnan Theses

Synergy among departments is increasingly considered vital for organizations to use their full resources to deal with threats and explore opportunities in the rapidly changing marketplace. Although valuable, developing synergy among departments is a difficult management challenge.

Departments within organizations often have their own business goals, yet the coordination of these goals is a precondition for overall organizational effectiveness. The need for goal coordination makes departments interdependent (Thompson, 1967), but this interdependence may become particularly problematic when the different departmental goals are incompatible (St. John & Hall, 1991).

Because of the value of cooperative goals for coordination, managers want to …