Business Commons^™

Affective Commitment, Mentoring, And Anticipated Turnover Among Millennials, Keiasha Hypolite

Dissertations

ABSTRACT

Millennials comprise the largest group of individuals in the workforce, yet organizations struggle to keep millennials engaged in the workplace. Millennials move from job to job, with an average stay at one employer between 12 and 18 months (Hechl, 2017). Researchers have reported that millennials cause the majority of turnover in the workplace. Globally, human resources practitioners experience difficulties retaining millennials (Sahraee et al., 2021). Previous studies have researched millennials, affective commitment, mentoring, and turnover. However, no known research has used all four factors to solve a global problem. In their discussion of the highly competitive labor market, Ramírez …

Distinctiveness In Hospital Safety And Security, Jimmy Reid Rollins Jr.

Doctor of Education Dissertations

The purpose of this research was to understand leadership and how these ideas feed into a professional dynamic of employee behavior, organizational leadership, motivation, and workplace culture, and how there is a real human interest as employees excel, grow, mature, and become better individuals.

Participants in this study were employees of a regional health organization and employed with the job title of public safety officer, public safety supervisor, or public safety administrator. This research used a mixed methodology approach in an explanatory design. A survey was completed followed by one on one interviews.

Conducting research into the safety and security …

U.S. Army Physician Assistant Retention: A Latent Class Analysis, Robert Greener

Theses & Dissertations

Introduction: Retaining employees is crucial to the success of organizations. While significant effort has been made to model employee retention, models have been unable to significantly predict retention. The purpose of this quantitative, non-experimental, cross-sectional study was to develop an improved employee retention model which could be used as a practical guide to improve employee retention. Materials and Methods: The study analyzed a survey created, implemented, and collected by the Statistical Cell at the U.S. Army Center of Excellence. In September of 2020, all 864 active-duty PAs were sent a link to the survey and 290 completed the survey, …

Situational Judgement Selection Test Utility: Implications For Police Turnover, Marshall Alan Jones

Theses and Dissertations

Police agencies increasingly find attracting, recruiting, selecting, and retaining police officers challenging. Officer candidates selected can have up to a 25 percent fail rate in basic police training, while probationary officers in field training can fail to complete training with rates as high as 40 percent. Police selection batteries often include situational judgment tests (SJTs) designed to help ensure legal and proper hiring standards. The scores of SJTs, and other selection battery scores, are often filed once the hiring process is complete. This study explored the potential SJT selection battery scores may have in the prediction of field training and …

Exploring Churn And Alignment Between Retention And Occupational Culture As Perceived By Professional Truck Drivers, Catherine M. Cole

Dissertations

Despite advances in logistics software and increased driver pay, the trucking industry continues a historic wave of human capital risks in the form of driver turnover and driver shortages. Previous efforts to understand the phenomenon of driver turnover rely heavily on supply chain, transportation, and logistics based disciplines. The current study provides a human capital ontology towards understanding professional truck driver perceptions. Within the interpretive framework of pragmatism, the study applied a simultaneous ethnographic and phenomenological research design to explore the phenomenon of churn and professional truck driver perceptions of environmental alignment between trucking industry retention strategies and the occupational …

Leadership Satisfaction And Turnover Intention Among Public Sector Employees, Marcia Bennett

Walden Dissertations and Doctoral Studies

The changing demographics of the federal workforce require managers to understand generational differences in experiences, values, and leadership preferences that can negatively impact an agency's ability to fulfill its mission. There is a gap in the literature regarding generational cohort perceptions of employee satisfaction with leadership and turnover intention in the Small Business Administration (SBA). The purpose of this quantitative, cross-sectional study was to examine the generational perceptions of SBA employees regarding leadership satisfaction and intent to leave the organization within the next year. Strauss and Howe's generational theory served as the theoretical framework. This non-experimental quantitative study used the …

A Grounded Theory Of Millennials Job-Hopping, Deborah L. Rivers

Walden Dissertations and Doctoral Studies

Corporations are finding it challenging to attract and retain the top talented Millennials. Their frequent job-hopping is costing the U.S. economy $30.5 billion annually despite corporations' best efforts to retain them. The central research question concerns the decision-making process that Millennials use to decide whether to job-hop or stay with an organization. The purpose of this qualitative study was to develop a theory that explains the Millennials' process for deciding whether to job-hop or stay with an organization. The conceptual framework for this grounded theory research is generational theory, Herzberg's hygiene and motivational factors, and psychological contract theory. The data …

Strategies To Reduce Employee Turnover In The Durable Goods Industry, Mary Jane Burnett

Walden Dissertations and Doctoral Studies

Some durable goods industry leaders lack strategies needed to successfully reduce voluntary employee turnover, which is detrimental to organizational performance and decreases an organization's competitive advantage. The purpose of this qualitative single case study was to explore the strategies durable goods industry leaders used to reduce employee turnover in their organizations. The population consisted of 4 durable goods industry leaders in the southeastern region of the United States who had at least 3 years of managerial experience in reducing employee turnover. The conceptual framework was the transformational leadership theory of Bass. Methodological triangulation was used to increase the validity and …

Strategies For Reducing Corporate Accountants' Turnover Through Implementing Workplace Flexibility, Elizabeth Nwoseh-Streeter

Walden Dissertations and Doctoral Studies

Flexibility in the workplace is no longer perceived as a benefit to employees but as a requirement for organizations to remain competitive. Financial compensation alone may be insufficient to encourage employee retention. The purpose of this qualitative, single case study was to explore the strategies that corporate accounting and finance leaders implement to promote workplace flexibility for increasing accountants' retention. The conceptual framework for this study was Karasek's demand control support framework. The research sample consisted of 6 corporate accounting and finance leaders who had a history of successfully implementing a workplace flexibility program. Data analysis consisted of compiling the …

Virtual Worker Perceptions Of Retention In The Financial Services Industry, Shelly Zaldivar

Walden Dissertations and Doctoral Studies

As the need for cost-efficient, talented teams continues to grow, leaders often consider the use of globally dispersed teams, also defined as virtual teams. Despite the apparent benefits, the unique needs of virtual team members are often overlooked in general leadership, change management, and retention discussions. Leaders need to understand contributing factors to the attrition of virtual workers. The foundation for this research included theories of employee retention and change management. The research question for this qualitative phenomenological study focused on the lived experiences of current or former virtual financial services workers regarding job retention. Participants were chosen using purposeful …

Reducing The Number Of Nonparticipants In The U.S. Army Reserve, Dr. Renata Washington Hannah

Walden Dissertations and Doctoral Studies

The nonparticipation of U.S. Army Reserve soldiers throughout the Army Reserve Command is a critical problem for it results in millions of dollars in lost revenue. Retaining nonparticipant soldiers is a strategic, operational, and tactical priority for Army Reserve leadership. The purpose of this phenomenological qualitative study was to determine key themes concerning the potential root causes of nonparticipation in the Army Reserve. Using Herzberg's motivation-hygiene theory, research was conducted to analyze the themes that contributed to nonparticipation, particularly lack of attendance at monthly battle assembly and extended combat training. Data were collected from telephone interviews that were conducted with …

Instructional Behavior And Its Impact On Student Engagement, Debra Joan Crumpton

Walden Dissertations and Doctoral Studies

The purpose of this quantitative study was to expand understanding of leadership behaviors and their influence on follower engagement. Researchers have shown that engagement is a predictor of retention and organizational performance. Leadership theory and the conceptual framework of worker engagement were the study's theoretical anchors. Despite a proliferation of leadership studies, engagement antecedents are largely unknown. The aim of this study was to narrow the gap in the literature by examining the extent to which there may be a relationship between college instructors' behaviors and student engagement. Although not traditionally regarded as frontline leaders, extant leadership literature affirmed college …

Strategies Hospitality Leaders Use To Reduce Employee Turnover, Borislav Perev

Walden Dissertations and Doctoral Studies

Employee turnover is a global problem with adverse effects on financial performance and sustainability of organizations. In the hospitality industry, employee turnover levels increased to 58.8%, and the associated cost of turnover may be more than 100% of an employee's yearly wage, with a total loss of over $25 billion a year. The purpose of this single case study was to explore strategies used by hospitality leaders in the southeastern United States to reduce employee turnover. The conceptual framework was the transformational leadership theory. Purposeful selection of participants included leaders with experience in developing and implementing strategies for reducing employee …

Strategies To Attract And Retain Customers For U.S. Private Country Clubs, Lisa Marie Burnside

Walden Dissertations and Doctoral Studies

The decline in the number of customers in the private country club (PCC) industry in the United States is causing a reduction of revenues, which inhibits the sustainability of the clubs. The purpose of this multiple case study was to explore marketing innovation strategies (MIS) that Arizona PCC managers used to attract and retain customers successfully. Relationship marketing theory was the conceptual framework; key constructs of the theory include customer loyalty, service quality, experience satisfaction, trust, and communication. The study explored successful MIS that PCC managers have used to attract and retain customers to prevent closure. Participants consisted of 1 …

Impact Of Empowerment And Autonomy On The Nursing Director's Intent To Stay, Tiffany Bergquist

Walden Dissertations and Doctoral Studies

Retention of nursing directors is important to the viability and success of the healthcare industry because they have a large impact on nursing job satisfaction, overall retention of nurses in an institution, productivity, and patient outcomes. Factors that retain nurse directors, such as autonomy and empowerment, appear to be important to job satisfaction, but there is little in the current research to corroborate these findings. The purpose of this quantitative study was to determine what factors impact nursing directors' intent to stay in their current role and what effect role autonomy and empowerment have on their intent to stay as …

Self-Determination And Human Resource Retention: Employee And Volunteer Motivation To Stay In Rural Oregon Nonprofit Organizations, Nicole Richman

Doctor of Business Administration (DBA)

The present study used an existing model, the Volunteer Functions Inventory, to test the functional motives of volunteers and employees to engage in or continue service with a rural nonprofit organization. Self-Determination theory provides the underlying framework for the Volunteer Functions Inventory and the six motivational functions: understanding, values, enhancement, career, social, and protective. The model was tested using a sample of 168 employees and volunteers from Area Agencies on Aging located in rural Oregon. The results indicated that the protective function, reducing personal guilt by serving others in the community with less means, similarly motivates employees and volunteers to …

Business Practices Which Have The Greatest Influence On Retention As It Relates To Wired Boomers In The Aerospace Industry In Huntsville, Alabama, Karen L. Newsom

Theses and Dissertations

The purpose of this qualitative study was to identify the business practices which have the greatest influence on retention as it relates to wired boomers (born 1956-1964) in the aerospace industry in Huntsville, Alabama, and was directed toward maintaining technical expertise, job skills, experience, and knowledge within the organization. Baby boomers (born in 1946-1964) represent the largest generation in U.S. history to reach the traditional age of retirement and prepare to leave the workforce, vacating approximately 152 million jobs by 2030. Researchers have suggested the baby boomer cohort is actually two separate groups, with the second half (1956-1964, presently 53-61) …

Analysis Of Factors Related To Turnover Intentions Within The Financial Management (65fx/65wx) Career Field, Virginia L. Galbraith

Theses and Dissertations

There is currently a shortage of field grade officers within the United States Air Force’s Financial Management and Cost Analysis (65Fx/65Wx) career field. A questionnaire was distributed to all officers within the career field (N = 618) in order to identify the values and career intentions of the career field’s current officer workforce. Constructs such as organizational commitment, burnout, and perceived availability of civilian job opportunities were analyzed to determine their impacts on an officer’s turnover intentions. Demographics such as commissioning source, current job type, current job location, and time in service were also analyzed to see how they may …

Strategies To Retain Revenue Management Analysts In The U.S. Airline Industry, Curtis Raynard Williams

Walden Dissertations and Doctoral Studies

The voluntary turnover of revenue management analysts in the U.S. airline industry is an issue, compelling revenue management leaders to implement retention strategies that successfully reduce employee turnover. The purpose of this qualitative single case study was to explore strategies revenue management leaders used within the last 15 years to retain revenue management analysts. The conceptual framework that grounded this study was Maertz's 8 motivational forces of job attachment and voluntary turnover. The targeted population was comprised of revenue management leaders at an airline in Dallas, Texas who had demonstrated successful strategies to reduce employee turnover. Using criterion-based sampling, 4 …

Strategies To Retain Millennial Employees At Full-Service Restaurants, Candace A. Ruiz

Walden Dissertations and Doctoral Studies

Some supervisors lack effective strategies to retain millennial generation employees. The purpose of this multicase study was to explore effective strategies supervisors use to retain culinary-educated millennial employees in full-service restaurants. Nine millennials and 3 supervisors from 3 full-service restaurants in Denver, Colorado consented to face-to-face semistructured interviews with open-ended interview questions concerning retention strategies. The conceptual framework of Herzberg's two-factor theory served to guide the scope and the data analysis for the multicase study. The interview transcripts were coded and grouped into themes. Explanation building for the data analysis assisted in finding causal links between cases and the unit …

Strategies For Reducing Voluntary Employee Turnover, Xiomara Dejesus

Walden Dissertations and Doctoral Studies

The high costs associated with turnover and the loss of skilled employees have a significant adverse effect on organizational performance. The loss of one skilled worker can cost 25-500% of an employee's salary with respect to replacement, training, and productivity. The purpose of this descriptive multiple case study was to explore strategies for frontline managers and human resource managers to reduce voluntary employee turnover. The sample consisted of 5 frontline supervisors and 6 human resource leaders with successful experience designing and implementing strategies to reduce voluntary employee turnover in 8 organizations in Orange County, Florida. The conceptual framework for this …

Effects Of Workplace Environment On Recruitment And Retention, Gino Ciarimboli, Madison Frericks, Tyler Riemenschneider, Michael O'Neill

Williams Honors College, Honors Research Projects

Recruitment and retention are affected by numerous factors, including the environment present at a workplace, as well as by the tangible and intangible benefits offered by a company. This research seeks to define numerous discrete elements that can sway a recent college graduate whether to ultimately accept a position offered to them. Identified were three key areas of improvement at the target client, the J.M. Smucker Company, including customizable desk spaces, differentiated departmental designs, and a full-scope health and wellness program. These areas were further recommended within the context of the client's workspace to enhance their recruiting and retention efforts.

Millennials On The Move, But To Where?, Zach Kisor, Shelby Hoge, Ashley Cosher, Bethany Gump, Derek Carson, Kristi Mitchell

Williams Honors College, Honors Research Projects

The following reports discuss the geographical preferences of Millennials in relation to job selection preferences. Our team analyzed the moving trends of Millennials in both Ohio and the United States to determine what factors influence this decision. Collectively, our team concluded that in order to successfully recruit Millennials, companies must offer benefit packages that center around work-life balance. This entails not just highlighting what a job requires technically, but opportunities for leadership development, social activities outside of work, and more. To recruit this upcoming talent, companies need a holistic approach that convinces Millennials that working for their company creates a …

Strategies For Mitigating Low-Cost Airlines' Passenger Complaints, Michael Jay Price

Walden Dissertations and Doctoral Studies

Representatives of the U.S. Department of Transportation's Bureau of Transportation Statistics reported that passenger complaints filed for the first quarter of 2015 were up 14.4% over the same period of the previous year. The purpose of this single case study was to explore strategies for mitigating low-cost airlines' passenger complaints. Porter's generic strategies provided the conceptual framework for this research study. Data were collected from 3 ground service managers employed by a low-cost airline in Florida using semistructured interview questions, direct observation, field notes, and review of the airline's website and public documents filed with the U.S. Securities and Exchange …

The Relationship Between Nurse Manager Leadership Style And The Enculturation Of Shared Governance, Anna Elizabeth Keane

Walden Dissertations and Doctoral Studies

Shared governance, a participative model of governance, implemented by healthcare organizations for more than 30 years has been associated with empowerment, job satisfaction, and retention of registered nurses. Recent studies document a lack of participation in shared governance by registered nurses; the reason for the change is unknown. The nurse managers' role in this change is unknown. The purpose of this non-experimental, cross-sectional survey design study was to test Bass' theory of transformational leadership that examines the relationship between the leadership style of the manager and the enculturation of shared governance in acute care hospitals in the United States. A …

Reducing Employee Turnover In Retail Environments: An Analysis Of Servant Leadership Variables, Beatriz Rodriguez

Walden Dissertations and Doctoral Studies

In a competitive retail environment, retail store managers (RSMs) need to retain retail customer service employees (RCSE) to maximize sales and reduce employee turnover costs. Servant leadership (SL) is a preferred leadership style within customer service organizations; however, there is disagreement regarding the usefulness of SL in the retail industry. The theoretical framework for this correlational study is Greenleaf's SL theory. Seventy-four of 109 contacted human resources managers (HRMs) from a Fortune 500 United States retailer, with responsibility for evaluating leadership competencies of the RSMs they support, completed Liden's Servant Leadership Questionnaire. RCSE turnover rates were available from company records. …

Strategies To Retain Employees In Clinical Laboratories, Amber Rose Phipps

Walden Dissertations and Doctoral Studies

With 30 million citizens gaining access to U.S. healthcare through the Affordable Care Act by 2016, healthcare managers need preanalytic employees to ensure quality healthcare services can be provided. The purpose of this qualitative single case study explored strategies used to retain preanalytic employees. The target population consisted of 10 clinical laboratory managers in a single community-based clinical laboratory in the mid-southern United States, selected because of prior success in improved employee retention strategies. The conceptual framework grounding this study was the theory of work adjustment. Data triangulation occurred from using semistructured interviews and company documents. All interpretations from the …

Recruiting And Maintaining Millennial Talent For The J.M. Smucker Company, Emmary Sharer, Conner J. Jones, Angela Morris, Andrew Harpel, Ashley Miesle, Jessica Dixon

Williams Honors College, Honors Research Projects

The purpose of this research project as part of the Honors Business Integrated Forum was to explore growth and innovation in the Millennial marketplace. Specifically, this particular project focused on how The J.M. Smucker Company could better attract and retain Millennial talent. Primary and secondary research was conducted in order to gain insight into the Millennial mindset and workplace trends. This research led to several findings about Millennial interests including their desires to create formal and informal bonds at work, uphold a work-life balance, interact with companies prior to the interview process, and live in more urban settings with social …

Strategies For Responding To Generational Differences In Workplace Engagement, Amanda Delane Crowe

Walden Dissertations and Doctoral Studies

Small business managers are experiencing a 30% turnover of employees, costing U.S. businesses $41.3 million per year. The purpose of this case study was to explore the strategies that experienced business managers use in small accounting firms to respond effectively to generational differences in workplace engagement. Using a purposeful sampling technique, 5 managers possessing successful experience in issues related to generational differences in the workplace were recruited from small accounting firms located in Midwestern United States to participate in semi-structured interviews about engaging a multi-generational workforce. Methodological triangulation was used to analyze the data collected through semi-structured interviews and observations, …

Evaluating A Strategic Initiative's Efficiency To Enhance Community College Financial Sustainability, Anne S. Williams

Walden Dissertations and Doctoral Studies

During the first decade of the 21st Century, U.S. college enrollment rates increased, public funding fell by 30%, oversight structures changed, and funding algorithms switched to outcome-based metrics such as retention, progression, and graduation rates. Drawing from Vroom's expectancy theory, the purpose of this correlational study was to provide decision makers with information about the factors associated with an implemented strategic initiative at a Connecticut community college. The research question addressed the correlation between the strategic initiative, retention, and organizational financial sustainability using hierarchical, binary regression analysis of archival data for 2,558 first-time full-time students at a Connecticut community college. …