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Business Administration, Management, and Operations

Theses/Dissertations

2004

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Full-Text Articles in Business

The Potential Effects Of The Trans-Atlantic Common Aviation Area On Shannon Airport, Ireland, Daniel James Centilli Dec 2004

The Potential Effects Of The Trans-Atlantic Common Aviation Area On Shannon Airport, Ireland, Daniel James Centilli

Honors Theses

The Trans-Atlantic Aviation Area is a proposed liberalization of the air services agreements known as bilateral agreements between the United States of America and the member states of the European Union. The new agreement would replace the restrictive bilateral and Open Skies bilateral agreements between the United States and the EU with a single comprehensive agreement. The emergence of true open skies between the US and EU creates many economic opportunities and some economic threats. One such threat is the situation faced by the Shannon Airport, Ireland. Under the current US/Ireland bilateral, Shannon's existence is protected by requiring US carriers …


Have We Resolved The Issues Related To International Capital Structure? Empirical Evidence From The Oecd Countries, Joon-Young Song Dec 2004

Have We Resolved The Issues Related To International Capital Structure? Empirical Evidence From The Oecd Countries, Joon-Young Song

Doctoral Dissertations

I report that most cross-sectional deviations in international capital structure are caused by the heterogeneities of firm-, industry, and country-specific determinants rather than the influence of legal-institutional differences such as legal environment. In particular, most variations in international capital structure originate in the heterogeneity of firm-specific characteristics. Although the legal environment representing creditor protection could explain some differences in international capital structure, this evidence is at best only suggestive. However, the legal system, in general, seems to have a rather indirect effect on firm leverage through a conduit of firm characteristics. I do not find clear evidence to support that …


A Taxonomy Of Customer Dissatisfaction-Related Coping Tactics Based On Dissatisfaction-Related Goals, Andrew B. Artis Dec 2004

A Taxonomy Of Customer Dissatisfaction-Related Coping Tactics Based On Dissatisfaction-Related Goals, Andrew B. Artis

Doctoral Dissertations

Practitioners who want to strengthen their market position and avoid greater government regulation would benefit from research that helps them to effectively resolve the problems experienced by their customers. Unfortunately, research efforts to explore, understand, and ultimately predict the responses of dissatisfied customers have been sporadic and have failed to lead to a sustained program of research. This problem is due in part because classification and taxonomical issues have not been sufficiently resolved. Without a theoretically-supported method to categorize and differentiate the various ways that customers respond to dissatisfaction, research into this phenomenon will continue to be slow and erratic. …


An Examination Of The Logistics Leverage Process: Implications For Marketing Strategy And Competitive Advantage, Lisa Michelle Bobbitt Dec 2004

An Examination Of The Logistics Leverage Process: Implications For Marketing Strategy And Competitive Advantage, Lisa Michelle Bobbitt

Doctoral Dissertations

Based on preliminary research on logistics leverage and the lack of research on linking specific logistics capabilities and competitive advantage, it was the primary purpose of this dissertation to develop and test a theoretical model of the logistics leverage process. The model was developed based on the extant literature in logistics, marketing, and strategic management and the data from in-depth interviews with logistics professionals. The nomological network consisted of eight constructs: resource commitment, process capabilities, value-added service capabilities, relational capabilities, logistics performance, competitive advantage, firm performance, and marketing signals of value. Resource commitment and logistics performance were tested as second-order …


The Scarcity Of Women As Certified Public Accountants (Cpas), Precious Williams Dec 2004

The Scarcity Of Women As Certified Public Accountants (Cpas), Precious Williams

McCabe Thesis Collection

By researching different sources regarding the accounting profession, the research will give readers an in depth understanding of the shortage of women as Certified Public Accountants (CPAs). Some examples of jobs in the accounting profession are accounting professors, Certified Public Accountants (CPAs), Certified Managerial Accountants (CMA's) and business accountants. It takes plenty of time and determination to become a CPA and a CMA. Many women are apprehensive of the challenges involved in becoming an accountant. Women who have persevered can obtain a career in the accounting profession. This thesis is based on materials that show women as CPAs. It also …


Three Essays In Market Microstructure, Kenneth Wayne Small, Jr. Aug 2004

Three Essays In Market Microstructure, Kenneth Wayne Small, Jr.

Doctoral Dissertations

This dissertation consists of three essays. The first essay examines the liquidity impact of NASDAQ security cross-listings on the American Stock Exchange (Amex). Using a comprehensive sample of cross-listing equities, transactions data obtained from the NYSE Trade and Quote (TAQ) database, and market data obtained from the Center for Research in Securities Pricing (CRSP) database, I find positive abnormal returns on days when positive news is released regarding security cross-listings. This indicates that cross-listing creates value for cross-listing firms. I also document significant decreases in trading costs of the cross-listed securities around the cross-listing date. In general, market participants perceive …


The Organizational Analysis Of Non-Governmental Development Organizations (Ngdos), Urelmaa Tsolmon Jul 2004

The Organizational Analysis Of Non-Governmental Development Organizations (Ngdos), Urelmaa Tsolmon

Theses and Dissertations

This paper uses the current organizational ecology theory to clearly define organizational population ecology constructs of non-governmental development organizations, and offers specific terminology and understanding of main organizational forms and relational dynamics that define the population ecology of these organizations. The paper examines closely the significance of such interaction and interdependence through transactional relationship of obtaining and distributing of resources and forces of competition. Original organizational theory frameworks are offered for future NGDO organizational research.


A Local Market Analysis Of Various Exempt And Non-Exempt Positions At A Community Mental Health Provider, Stephanie Wallace Jul 2004

A Local Market Analysis Of Various Exempt And Non-Exempt Positions At A Community Mental Health Provider, Stephanie Wallace

Honors Theses

Market analysis of pay structure for employees of Summit Pointe using data from two surveys, CompData (Compensation Data Michigan) and ASE (American Society of Employers-Southwest Michigan Region).


Meanings Transferred Through The Consumption Of Jewelry In Romania, Meagan Call May 2004

Meanings Transferred Through The Consumption Of Jewelry In Romania, Meagan Call

Undergraduate Honors Capstone Projects

In the past decade, there has been a vast expansion and globalization of markets. This "globalization demands that consumer researchers have experience and knowledge about individual countries and international conditions" (Arnould et al, 2002). The globalization of consumer research "demands that...researchers have experience and knowledge about individual countries and international conditions...meaningful synthesis and comparison demands not just proficiency in statistical methods and languages but insights into cultural differences" (Arnould et al, 2002). What is important for marketers to understand is the relationship between culture and product meanings. One important area of meanings involves personal meanings such as those high involvement …


An Empirical Examination Of The Moderators Of The Service Recovery Paradox, Vincent P. Magnini Apr 2004

An Empirical Examination Of The Moderators Of The Service Recovery Paradox, Vincent P. Magnini

Theses and Dissertations in Business Administration

Some researchers (Abrams and Paese, 1993; Bitner, Booms, and Tetreault, 1990; Etzel and Silverman. 1981; Feinberg et al., 1990; Folkes and Kotsos, 1986; Gilly and Gelb, 1982; Hart, Heskett, and Sasser, 1990; Hocutt, Chakraborty, and Mowen, 1997; Kelley and Davis, 1994; Kelley, Hoffman and Davis, 1993; McCollough and Bharadwaj, 1992; Michel, 2001; Chrage, 2001; Smith and Bolton, 1998; Spreng, Harrell, and Mackoy, 1995; Tax, Brown, and Chandrashekaran, 1998) support the notion of a ‘recovery paradox’ which states that the occurrence of a failure may, if the recovery is effective, offer an opportunity to acquire higher satisfaction ratings from customers than …


The Effect Of Mergers And Acquisitions On The Wealth, Risk, And Efficiency Of Latin American Banks, Felice Policastro-Caccavale Apr 2004

The Effect Of Mergers And Acquisitions On The Wealth, Risk, And Efficiency Of Latin American Banks, Felice Policastro-Caccavale

Theses and Dissertations - UTB/UTPA

Over the last few years, mergers and acquisitions within Latin America's banking sector have significantly increased. From 1995 to 2003, Latin American countries experienced more than one thousand bank merger and acquisition deals. The majority of these mergers and acquisitions have occurred between domestic and foreign banks and, as a result, foreign banks now control more than fifty percent of the banking assets of Latin America's largest economies. In addition to the increased presence of foreign banks in Latin America, the process of mergers and acquisitions has reduced the number of banks in most Latin American countries and this has …


An Analysis Of Generational Differences Among Civil Servants, Stacey L. Williams Mar 2004

An Analysis Of Generational Differences Among Civil Servants, Stacey L. Williams

Theses and Dissertations

There seems to be a wide held belief that different generations have different attitudes toward work, organizations, and co-workers. Clearly, these observed differences have implications for managers and leaders. Actions taken by leaders (who are often older) might be misunderstood by junior organizational members (who are often younger), leading to undesirable outcomes (i.e., turnover). Considering that many generational groups are represented within government service, there is a need to analyze and understand potential generational differences. With the notable exception of the Smola and Sutton (2002) study, little empirical research has explored the extent to which these differences actually exist and …


Establishing A Framework For The Oversight Of Major Defense Acquisition Programs - A Historical Analysis, Diane I. K. Kuderik Mar 2004

Establishing A Framework For The Oversight Of Major Defense Acquisition Programs - A Historical Analysis, Diane I. K. Kuderik

Theses and Dissertations

The Department of Defense (DoD) has budgeted over $134.5 billion for Fiscal Year 2004 for Acquisition, yet little is written about the personnel responsible for managing and evaluating Major Defense Acquisition Programs (MDAPs) -- those who perform Acquisition Oversight (AO). The AO process has not been studied in a disciplined manner during its 40-year history. Congress, past Administrations, and the DoD Inspector General have commissioned several studies on the AO Process. Recommendations were considered and implemented such that the process evolved to where it stands today. Over 40 years separate the first iteration with the latest version. Commission reports, countless …


An Analysis Of Generational Differences Among Active Duty Members, Stephanie M. Skibo Mar 2004

An Analysis Of Generational Differences Among Active Duty Members, Stephanie M. Skibo

Theses and Dissertations

There seems to be a widely held belief that different generations have different attitudes toward work, organizations, and co-workers. Clearly, these observed differences have implications for managers and leaders. Actions taken by leaders might be misunderstood by junior organizational members, leading to undesirable outcomes. Considering that many generational groups are represented within the Air Force, there is a need to analyze and understand potential generational differences. With the exception of the Smola and Sutton (2002) study, little empirical research has explored the extent to which these differences actually exist and whether differences exist among Air Force members. This research explores …


A Critical Analysis Of The Lean Production System Using Employee Feedback, Kathryn L. Campbell Jan 2004

A Critical Analysis Of The Lean Production System Using Employee Feedback, Kathryn L. Campbell

Morehead State Theses and Dissertations

A thesis presented to the faculty of the College of Science and Technology at Morehead State University in partial fulfillment of the requirements for the Degree of Master of Science by Kathryn L. Campbell on January 20, 2004.


Customer Relationship Management: A Financial Perspective, Dwain Eldred Lowther Jan 2004

Customer Relationship Management: A Financial Perspective, Dwain Eldred Lowther

Theses Digitization Project

This paper focuses on methods for financial institutions to perform precise customer level analysis to anticipate customers' evolving financial needs and maximize the lifetime value of each customer relationship. The paper proposes software packages that analyze customer relationship management from a financial perspective.


The Ideal Asset/Liability Model For Credit Unions (With Assets Between $100 - $500 Million), David Alan Kennedy Jan 2004

The Ideal Asset/Liability Model For Credit Unions (With Assets Between $100 - $500 Million), David Alan Kennedy

Theses Digitization Project

This project focused on developing the ideal Asset / Liability Model for credit unions with assets between one hundred million and five hundred million dollars. Ideally the model should be closely aligned with that of a successful credit union at the high end of this range. SELCO Community Credit Union of Eugene Oregon was used in creating the model.


Barriers To The Acceptance And Utilisation Of Knowledge Management Systems: An Exploratory Study, Patricia Kennett Jan 2004

Barriers To The Acceptance And Utilisation Of Knowledge Management Systems: An Exploratory Study, Patricia Kennett

Theses : Honours

Organisations entering the 21st Century arc exposed to an environment of continuous change, a challenge that requires a movement away from more predictable structures of the past, with hierarchies and formal chains of command. The emerging fluid and network like structures present new challenges for ensuring the development and dissemination of organisational knowledge. An area of considerable current debate involves the issue of harmony and balance between and organisation's culture and its Knowledge Management (KM) systems. The focus of this study is on organisations that are recognising the implications of these changes and are responding by installing knowledge systems in …