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Job Competencies, Career Paths, And Educational Backgrounds Of "Fortune" 500 Training Directors, Rachael A. Shultz

Electronic Theses and Dissertations

This study examined the job competencies, career paths, and educational backgrounds of training directors and also compared the responses of male and female training directors in an attempt to identify possible sources of justification for reported male/female salary differences. Data for the study were gathered through the use of two questionnaires. The first was based on a part of the American Society for Training and Development's (ASTD) 1987-1989 Competency and Standards Study. Additionally, a demographic questionnaire dealing with biographical, educational, and professional characteristics was self-developed. Both were mailed to training directors in all Fortune 500 companies. Major findings include: (1) …

Using Customer Satisfaction For Measuring The Effectiveness Of Integrated Product Teams, Charles H. Embs, James N. Anderson

Theses and Dissertations

In attempting to develop a performance measurement system for assessing the effectiveness of integrated Product Teams (iPTs), this research focused on the identification of those characteristics that were most important to the customers of Hyrs. Customer satisfaction was selected as the focal point because it is the foundation of the Integrated Weapon System Management (IWSM) philosophy which fostered the IPT approach to conducting business. The customer satisfaction data was gathered from the Quality Air Force self-assessments conducted by the B-1, B-2, F-15, F-16, F-22, and C-17 System Program Offices, as well as interviews conducted by Brigadier General Kenne with several …

The Implementation Of Federal Government Policy In The Reuse Planning Of Military Installations: A Case Study Of Gentile Air Force Station, John L. Hoover

Theses and Dissertations

Local communities affected by a base closure are uncertain as to their future and look to the federal government for guidance and economic assistance in rebuilding their local economy. The local communities want to close the base with as little federal government interference as possible and convert the base to civilian use with as much federal financial assistance as possible. During 1993-1994 two Air Force Institute of Technology research teams began longitudinal case studies of the base closure and rescue process at Gentile Air Force Station, Ohio to determine the effectiveness of the federal government's current approach. These research teams …

An Air Force Guide For Effective Meeting Management, Zackery S. Belcher

Theses and Dissertations

The purpose of this research was to improve the effectiveness of organizational meetings thereby reducing the waste from ineffective meetings. Specifically, this thesis sought to answer three research questions addressing the essential elements for effective meetings, the benefits from productive meetings, and the information and skills critical to conducting meetings. The research questions were essentially answered through a comprehensive literature review and the use of the Delphi Technique. However, the solicitation of meeting materials from 16 Malcolm Baldridge National Quality Award winners and 90 Fortune 1,000 firms provided additional information. Seven experts, representing Air Force and industry, participated in two …

Developing An Integrated Model For Measuring Organizational Effectiveness In Light Of The Government Performance And Results Acts Of 1993, Thomas A. Miller

Theses and Dissertations

The purpose of this thesis was to review current Systems Program Office (SPO) effectiveness measures in light of the recently implemented Government Performance and Results Act of 1993 (GPRA), and to develop an integrated model of organizational effectiveness SPOs can use to comply with GPRA. Specifically, this thesis attempted to answer three research propositions addressing whether or not: (1) Current effectiveness measures used within SPOs are strictly output goal measures; (2) GPRA, while emphasizing the need for a more 'holistic' approach has not provided a good model to accomplish this; and (3) An integrated model can be developed to meet …

The Promotion Of Small And Micro Enterprises In Egypt: A Small Enterprise Development Project For El-Kassabgy Community In Giza, A Jonathan Belke

Archived Theses and Dissertations

No abstract provided.

Understanding Collaborative Writing Of Technical Proposals With A Process/Product Model, Frank Joseph Greco

Engineering Management & Systems Engineering Theses & Dissertations

Group work creates concerns with respect to performance, collaboration, and conflict management. Writing technical proposals creates appropriate settings for gaining insight into work group efficiencies and project conflict. The research involved different work groups preparing responses to Federal Government solicitations. A proposed Process/Product model was applied to create a new framework and perception of the technical proposal development effort. There exists a rich dialectic between the forces of Process, (how the effort is accomplished), and, Product, (what the effort will produce.) The investigation attempted to learn if the P/P model provides explanations for project conflict during technical collaborative writing.

The …

Diversity Management: An Administrative Case Study In A Tax-Exempt Human Service Organization, Jerry L. Johnson

Masters Theses

Diversity management is a business strategy that is intended to create an organizational climate where people from diverse backgrounds can succeed based on their work performance and not their personal similarities or differences with the organization's leadership. Diversity management programs are intended to help business remove barriers resulting from discrimination.; The present study investigated the need for a diversity management program in a tax-exempt human service organization. The perceptions and attitudes of organization employees, measured by survey instruments, in conjunction with an employee compensation study, provided the data for this investigation.; The instrument designed for this study and the random …

Estudio De Factibilidad Para El Montaje De Una Fábrica De Ladrillo En Santa Fede Bogotá, Carlos Julio Ortega Olaya, Carlos Alberto Rojas Aguirre

Administración de Empresas

No abstract provided.

Self-Directed Teams: A Cost-Benefit Analysis Of Autonomy Level, Jennifer L. Duncan

Presidential Scholars Theses (1990 – 2006)

This paper will present a review of current SDT literature. First, characteristics of SDTs as well as their benefits, costs, and barriers will be examined. The importance of planning for appropriate autonomy levels will follow. Cost-benefit analysis as a planning instrument will be presented. A case study of a U.S. assembly plant having performed a cost-benefit analysis prior to instituting an SDT organizational structure--John Deere Commercial Products, Inc.--will be provided. Finally, a discussion of how the case study findings can be applied to other organizations will conclude.

Characteristics, Perceived Skills And Leadership Styles Of Female Executives In The Senior Executive Service, Ahmad Mashayekh

Theses and Dissertations in Urban Services - Urban Management

Recent studies have expressed considerable interest in the representation of women in the upper-level management in the federal government. Yet, very little is known about the characteristics and attributes of women in the executive level of the federal services. Most of the studies are undertaken to examine how women are different from the established male standards, or have used different models or variables to explain the slow career advancement of the women.

Using a 1991 survey of 278 female executives in the Senior Executive Service (SES) this study examines the characteristics, personal attributes, barriers, experiences, and leadership styles of women …

Achieving Complete Customer Satisfaction, Marilyn K. Haag

Theses

The term customer service has changed in meaning over the years. There was a time when it suggested an unpleasant experience for both the customer and the business. Employees tried to avoid complaints because they weren't educated in how to handle them. Over time, customer service evolved into a much broader meaning as companies noticed that the leaders in their industry provided service as part of the sale. When companies began to change their own way of doing business, they began to see profits associated with offering service with the sale, and they found that it can be the "secret …

Recent Dynamics In Interlocking Directorates In The European Union's Largest Corporations: 1986 And 1992, Mark Stewart Laver

Theses and Dissertations (Comprehensive)

An interlocking directorate is created when an individual sits on the board of directors of two, or more, corporations simultaneously. One of the assumed functions of the interlocking directorate is that it provides the corporation with information on external markets. By analyzing the boards of directors of the European Union’s largest corporations for 1986 and 1992 one can test for the assumption that there should be increased interlocking directorates over the same time period. As is well known, in the last decade the European Union moved toward greater economic integration between member countries. It was expected that as member countries …