Open Access. Powered by Scholars. Published by Universities.®
- Keyword
-
- Contemporary Leadership (2)
- Work system (2)
- Definition of information system (1)
- E-Learning (1)
- Generational differences (1)
-
- Hospitality workforce (1)
- Human resource management (1)
- IS discipline (1)
- IT artifact (1)
- Information Systems (1)
- Information system (1)
- Inventory management (1)
- Leaderhip (1)
- Service (1)
- Service Systems (1)
- Service system (1)
- Service value chain framework (1)
- Spreadsheet simulation (1)
- Technology & Innovation (1)
- Work system framework (1)
- Work system life cycle model (1)
- Work values (1)
- Publication
Articles 1 - 5 of 5
Full-Text Articles in Business
Teaching Inventory Management Simulation Using E-Learning Software: Blackboard, Elluminate Live!, And Jing, Joel Oberstone
Teaching Inventory Management Simulation Using E-Learning Software: Blackboard, Elluminate Live!, And Jing, Joel Oberstone
Joel Oberstone
Introducing the nuances of inventory management systems to undergraduate business students can be a daunting task. Beyond the traditional focus of the selection of order quantity and reorder point lie more murky considerations such as the impact that stockout cost and supplier selection have on these key parameters, including profit. The purpose of this paper is to illustrate how students can cultivate insights of business simulation settings through easy-to-run, downloadable Excel spreadsheet templates from within their Blackboard-driven course website beyond merely grinding out “answers.” This paper shows not only how the simulation templates are employed but also how students can …
Defining Information Systems As Work Systems: Implications For The Is Field, Steven Alter
Defining Information Systems As Work Systems: Implications For The Is Field, Steven Alter
Steven Alter
The lack of an agreed upon definition of information system is one of many obstacles troubling the academic information systems discipline. After listing a number of definitions of IS, this paper defines information system as a special case of work system as defined in Alter (1999a). This definition has many desirable characteristics: It is easy to understand; differentiates IS from IT; covers totally manual, partially automated, and totally automated information systems; links to a life cycle model that generates many insights about development and implementation problems; provides a simple guideline that helps in interpreting common IS/IT jargon; and has other …
Examination Of Service-Firm Employee Perceptions Of Technology By Generational Groupings, Thomas A. Maier
Examination Of Service-Firm Employee Perceptions Of Technology By Generational Groupings, Thomas A. Maier
Thomas A. Maier
Service firm technology and innovation play an integral role in organizational performance. This study examines multi-generational perceptions of Hospitality employees and their views of technology.
Generational Differences: An Examination Of Work Values And Generational Gaps In The Hospitality Workforce, Thomas A. Maier
Generational Differences: An Examination Of Work Values And Generational Gaps In The Hospitality Workforce, Thomas A. Maier
Thomas A. Maier
The purpose of this study is to identify generational differences and similarities among hospitality employees and managers in order to develop leadership strategies and management styles that can be utilized to increase employee morale and productivity while enhancing recruitment and retention rates of highly qualified workers.
Service System Fundamentals: Work System, Value Chain, And Life Cycle, Steven Alter
Service System Fundamentals: Work System, Value Chain, And Life Cycle, Steven Alter
Steven Alter
Service systems produce all services of significance and scope, yet the concept of service system is not well articulated in the service literature. This paper presents three interrelated frameworks as a first cut at the fundamentals of service systems. These frameworks identify basic building blocks and organize important attributes and change processes that apply across all service systems. Although relevant regardless of whether a service system uses IT, the frameworks are also potentially useful in visualizing the realities of moving toward automated service architectures. This paper uses two examples, one largely manual and one highly automated, to illustrate the potential …