Business Commons^™

Ssrn As An Initial Revolution In Academic Knowledge Aggregation And Dissemination, David Bray, Sascha Vitzthum, Benn Konsynski

Sascha Vitzthum

Within this paper we consider our results of using the Social Science Research Network (SSRN) over a period of 18 months to distribute our working papers to the research community. Our experiences have been quite positive, with SSRN serving as a platform both to inform our colleagues about our research as well as inform us about related research (through email and telephoned conversations of colleagues who discovered our paper on SSRN). We then discuss potential future directions for SSRN to consider, and how SSRN might well represent an initial revolution in 21st century academic knowledge aggregation and dissemination. Our paper …

Virtual Environments Innovation And R&D Activities: Management Challenges, Nader Ale Ebrahim, Shamsuddin Ahmed, Zahari Taha

Nader Ale Ebrahim

Companies will not survive long unless they join a threefold revolution in management itself, innovation, and information technology. Innovation plays a central role in economic development, at regional and national level. In the competitive environment companies are obliged to produce more rapidly, more effectively and more efficiently in new product development which is a result of research and development (R&D) activities. It is necessary for them to put together different capabilities and services with the goal, through cooperation between suppliers and customers, service providers and scientific institutions to achieve innovations of high quality. Depending on the type of industry, the …

Virtual R&D Teams: A Sustainable Infrastructure For Promoting Smes, Nader Ale Ebrahim, Shamsuddin Ahmed, Zahari Taha

Nader Ale Ebrahim

Small and medium sized enterprises (SMEs) are a major part of the industrial economies. Their survival and growth has therefore been a prominent issue. Research and development (R&D) enables firms to create new technologies and/or to build on existing technologies obtained through technology transfer. Nowadays unpredictable environment suggests that many firms seek new ways of conducting their business through some kind of R&D activities to make a profit and stay ahead of the competition. To survive in the global economy SMEs have to improve their products and processes exploiting their intellectual capital in a dynamic network of knowledge-intensive relations inside …

Corporate Social Responsibility And Workers’ Rights, Lance A. Compa

Lance A Compa

[Excerpt] Corporate social responsibility (CSR) brings an important dimension to the global economy. CSR can enhance human rights, labor rights, and labor standards in the workplace by joining consumer power and socially responsible business leadership—not just leadership in Nike headquarters in Oregon or Levi Strauss headquarters in California, but leadership in trading house headquarters in Taiwan and Hong Kong, and leadership at the factory level in Dongguan and Shenzhen. Ten years ago, I would not have said this. I viewed corporate social responsibility and corporate codes of conduct as public relations maneuvers to pacify concerned consumers. Behind a facade of …

Training And Service Quality: A Case Study Analysis Of Regional Australian Restaurants, Grant Cairncross, Simon J. Wilde, Lucinda Hutchinson

Dr Simon J Wilde

The incorporation of training procedures, both formal and informal, within hospitality firms is recognised as a vital element in achieving sustainable perceived service quality. Yet, despite this importance, relatively little is known about the extent, nature and determinants of training in hospitality firms in regional Australia. Restaurants in particular have proven hard to analyse because many are what the Australian Bureau of Statistics calls micro-businesses who employ less than five staff, or are small businesses with five to twenty employees, and have little in the way of training resources and expertise in the area. An examination of six restaurants in …

Firm Strategic Control: Direct Ownership, Indirect Ownership, Dispersion And Board Of Directors, Timothy Kiessling, Keith Duncan

Keith Duncan

Our empirical study of 246 Directors, financial executives, accountants and credit/security analysts explore the concept of firm strategic control and what theoretically developed attributes contribute to an entity having strategic control over another. Our results suggest that strategic control is established with 100 per cent ownership but where there is less than 60-64% ownership then other strategic control attributes are necessary. Our results delve into what combinations of Direct ownership, indirect ownership, dispersion and Board of Director representation are required for strategic control.

Dealing With Virtual R&D Teams In New Product Development, Nader Ale Ebrahim, Shamsuddin Ahmed, Zahari Taha

Nader Ale Ebrahim

National and global collaboration in research and development (R&D) is becoming increasingly important in creating the knowledge that makes research and business more competitive. Multinational enterprises have increased their research and development (R&D) investment in different countries. These multiple sites encourage the development of more ideas, due to the varied international backgrounds in global networks and the knowledge spillovers. In order to secure the viability of business processes, services and products R&D teams need to access and retrieve information from as many sources as possible. From the other perspective virtual teams are important mechanisms for organizations seeking to control scarce …

Towards Self-Organizing, Smart Business Networks: Let’S Create ‘Life’ From Inert Information, David Bray, Benn Konsynski

David A. Bray

We review three different theories that can inform how researchers can determine the performance of smart business networks, to include: (1) the Theory of Evolution, (2) the Knowledge-Based Theory of the Firm, and (3) research insights into computers and cognition. We suggest that each of these theories demonstrate that to be generally perceived as smart, an organism needs to be self-organizing, communicative, and tool-making. Consequentially, to determine the performance of a smart business network, we suggest that researchers need to determine the degree to which it is self-organizing, communicative, and tool-making. We then relate these findings to the Internet and …

Managing People Through Difficult Times, Jennifer Keil

Jennifer Keil

Virtual R&D Teams For Npd In Smes: Past, Present And Future Trend, Nader Ale Ebrahim, Shamsuddin Ahmed, Zahari Taha

Nader Ale Ebrahim

This paper provides a comprehensive review on different aspects of virtual teams based on authentic and reputed publications. The purpose of the state-of-the-art literature review is to provide an overview of what is known about the structure and dynamics of R&D collaboration in SMEs. SMEs are the backbone of the world business. The focus of the investigation is on virtual R&D teams in SMEs. After providing a definition and importance of virtual teams, research and development (R&D), small and medium enterprises (SME) and new product development (NPD), the relationship between them will be examined. This paper seeks to address some …

Concurrent Collaboration In Research And Development, Nader Ale Ebrahim, Shamsuddin Ahmed, Zahari Taha

Nader Ale Ebrahim

Integration is the essence of current research and development (R&D) activity in many organizations. Integration can be established in various ways depending on the type, size and intricacy in organizational functions and products. Nevertheless, research and development (R&D) has become an inevitable function in most manufacturing companies in order to develop their own product niches for their survival in the prevailing highly completive market environment. Research and development functions are fundamental drivers of value creation in technologybased enterprises. Of creating and maintaining a vibrant R&D environment, organizations individually or collectively need to incorporate virtual R&D team. A virtual R&D team …

Book Review 18 Make Room For Happiness By Steven Melemis, William C. Mcpeck

William C. McPeck

This is my review of Make Room for Happiness: 12 Ways to Improve Your Life By Letting Go of Tension. Better Health, Self-Esteem and Relationships by Steven Melemis, published by Modern Therapies in 2008.

New Product Development In Virtual Environment, Nader Ale Ebrahim, Shamsuddin Ahmed, Zahari Taha

Nader Ale Ebrahim

Purpose - The literature on the topic has evolved exponentially since eight years ago. Relaying on a review of studies published in recent years, this article proposes and discusses a framework which incorporates a set of virtual teams involved in a new product development initiative. Design/methodology/approach – A range of academic and practitioner literature related to virtual teams and virtual new product development is reviewed. What is Virtual New Product Development and what determines its development in manufacturing firms? These two questions are answered. Findings - The decision to use a virtual team is often a necessity and not a …

Examining Quality Improvement Programs: The Case Of Minnesota Hospitals, James A. Belohlav

James A. Belohlav

No abstract provided.

New Neuroscience Understanding Of Expertise, William Byrnes

William H. Byrnes

No abstract provided.

Senior Management Perceptions Of Effective Project Manager Behavior: An Exploration Of A Core Set Of Behaviors For Superior Project Managers, Alicia Aitken, Lynn Crawford

Lynn Crawford

Successful project managers continually demonstrate a core set of behaviors that enable them to effectively lead project teams. This paper examines an exploratory study attempting to distinguish the core behaviors--as determined by senior managers--of effective project managers. In doing so, it defines the study's six interview questions that 41 senior managers were asked to answer in relation to 32 personality dimensions and 20 behavioral competencies. It overviews the key previous studies on the behavioral profiles of superior-performing project managers; it explains the authors' research methodology and reports the research findings, identifying the seven necessary personality characteristics common among successful project …

Literature, Principle And The Basics Of Network Value Creation In R&D: The Relationship With Economy, Nader Ale Ebrahim, Shamsuddin Ahmed, Zahari Taha

Nader Ale Ebrahim

The internationalization of R&D network is a recent phenomenon. In this knowledge based environment, the driving forces for this phenomenon are digitization, the internet, and high-speed data networks that are keys to address many of the operational issues from design to logistics and distribution. From the other direction to surviving in the highly competitive industry, requires strategies to collaborate with or compete with suitable firms within a network in the New Product Development process. The growing internationalization of R&D activities challenges multinational corporations (MNCs) to formulate technology strategies and manage increasingly diffuse and diverse networks of R&D laboratories and alliances …

R&D Networking And Value Creation In Smes, Nader Ale Ebrahim, Shamsuddin Ahmed, Zahari Taha

Nader Ale Ebrahim

Research and development (R&D) activities are fundamental drivers of value creation in today’s technology-based Small and Medium enterprises (SMEs). Seemingly, a successful R&D is a task of innovation processes and development of R&D networks with allied companies. There is a perceived lack of understanding regarding the importance of SMEs and their need to continuously enhancing their technological capabilities for the purpose of establishing them in dominant market positions. This article presents R&D network issues from the perspective of their impact on value creation in SMEs. The fundamental trend to enable SMEs towards creation of new knowledge and diffuse in and …

Book Review 12 Happy For No Reason: 7 Steps To Being Happy From The Inside Out By Marci Shimoff, William C. Mcpeck

William C. McPeck

This is my personal review of Happy for No Reason: 7 Steps to Being Happy from the Inside Out by Marci Shimoff and published by Free Press in 2008.

Issues In Disaster Relief Logistics, Nezih Altay

Nezih Altay

No abstract provided.

Demystifying The Legend Of Resistance To Change, Hamid Tahbaz Tavakoli, Nader Ale Ebrahim, Arash Golnam

Nader Ale Ebrahim

Nothing is permanent except change. Many authors stress that the reason for the failure of many change initiatives can be found in resistance to change. Resistance to change introduces costs and delays into the change process that are difficult to anticipate but must be taken into consideration. Undoubtedly the resistance to change is key topic in change management and should be seriously considered to help the organization achieve advantages of the transformation. Considering the importance of resistance to change, this paper aims to delve deeper in this field through theoretical exposition of the concept, elaborating more on the literature involving …

Demystifying The Legend Of Resistance To Change, Hamid Tahbaz Tavakoli, Nader Ale Ebrahim, Arash Golnam

Nader Ale Ebrahim

Nothing is permanent except change. Many authors stress that the reason for the failure of many change initiatives can be found in resistance to change. Resistance to change introduces costs and delays into the change process that are difficult to anticipate but must be taken into consideration. Undoubtedly the resistance to change is key topic in change management and should be seriously considered to help the organization achieve advantages of the transformation. Considering the importance of resistance to change, this paper aims to delve deeper in this field through theoretical exposition of the concept, elaborating more on the literature involving …

Customer Service Training, Stuart Wasilowski

Stuart Wasilowski

No abstract provided.

Telecommunications 2004: Strategy, Hr Practices & Performance - Cornell-Rutgers Telecommunications Project, Rosemary Batt, Alex Colvin, Harry Katz, Jeffrey Keefe

Rosemary Batt

This national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.

Human Resource Management, Service Quality, And Economic Performance In Call Centers, Rosemary Batt, Lisa M. Moynihan

Rosemary Batt

This paper examines the relationship between human resource practices, operational outcomes, and economic performance in call centers. The study draws on a sample of 64 call centers serving the mass market in a large telecommunications services company. Surveys of 1,243 employees in the 64 centers were aggregated to the call center level and matched to archival data on service process quality, as measured by customer surveys; call handling time, revenues per call, and net revenues per call. Our path analysis shows that human resource practices emphasizing employee training, discretion, and rewards lead to higher service quality, higher revenues per call, …

Net Working: Work Patterns And Workforce Policies For The New Media Industry, Rosemary Batt, Susan Christopherson, Ned Rightor, Danielle Van Jaarsveld

Rosemary Batt

This report, based on a study of a group of highly accomplished professionals in New York City, is one of the first to take up labor market issues in the new media industry. It describes the challenges faced by professionals and employers alike in this important and dynamic sector, and identifies strategies for success in a project oriented environment with highly complex skill demands and rapidly changing technology. Our findings suggest three central issues.

The Indian Call Centre Industry: National Benchmarking Report Strategy, Hr Practices, & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon, Mudit Nopany, Priti Nopany, Anil Da Costa

Rosemary Batt

Report of the Global Call Centre Industry Project

The dramatic growth of the call center industry is a world-wide phenomenon, fueled by advances in information technologies and the precipitous decline in the costs of voice and data transmission over the last two decades. As part of this global industry, call centres in India have experienced spectacular growth in the last five years. They generate seventy percent of the revenues of the Indian Business Process Outourcing (BPO) industry, according to estimates by Mckinsey (www.nasscom.org).

This rapid growth has also brought managerial challenges in terms of recruitment,staffing, training, and retention of workers …

The Impact Of Employee Voice And Compliance Mechanisms On Absenteeism, Discipline, And Turnover, Alexander J.S. Colvin, Rosemary Batt, Jeffrey Keefe

Rosemary Batt

This study examines the impact of employee voice and compliance mechanisms on voluntary turnover and other workplace behaviors. Results from analysis of a unique, nationally representative sample of establishments in the telecommunications industry show that voice mechanisms in the form of unions and problem-solving groups are associated with significantly reduced quit rates and dismissal rates. In addition, voice mechanisms in the form of self-directed work teams are associated with lower absenteeism and discipline rates. By contrast, compliance mechanisms in the form of electronic monitoring are associated with higher discipline rates, while the compliance mechanism of strict work rules is associated …

The Economic Costs And Benefits Of Self-Managed Teams Among Skilled Technicians, Rosemary Batt

Rosemary Batt

This paper estimates the economic costs and benefits of implementing teams among highly-skilled technicians in a large regional telecommunications company. It matches individual survey and objective performance data for 230 employees in matched pairs of traditionally-supervised and self-managed groups. Multivariate regressions with appropriate controls show that teams do the work of supervisors in 60-70% less time, reducing indirect labor costs by 75 percent per team. Objective measures of quality and labor productivity are unaffected. Team members receive additional overtime pay that represents a 4-5 percent annual wage premium, which may be viewed alternatively as a share in the productivity gains …

How High Performance Human Resource Practices And Workforce Unionization Affect Managerial Pay, Alexander Colvin, Rosemary Batt, Harry C. Katz

Rosemary Batt

Using data from a nationally representative sample of telecommunications establishments, this study finds that HR practices and workforce unionization influence managerial pay levels and the ratio of manager-to-worker pay. High performance HR practices, including investment in the skills of the workforce, in computer-based technologies, and in performance-based worker pay practices, are all positively related to managerial pay; but the use of workforce teams, which shift some managerial responsibilities to workers, has the opposite association. High performance HR practices also are associated with lower manager to- worker pay differentials. In addition, workforce unionization is positively associated with managerial pay levels, with …