Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Business
Essays On Consumer Returns And Environmental Sustainability In Operations Management, Aditya Balaram
Essays On Consumer Returns And Environmental Sustainability In Operations Management, Aditya Balaram
Theses and Dissertations
Consumer returns and environmental sustainability greatly impact the operational decisions that firms make. Focusing on consumer returns, lenient return policies aid consumers with resolving uncertainty but impose additional reverse logistics costs on retailers. The current retail landscape has largely eliminated the possibility of offering more stringent return policies since consumers have come to expect such policies as a given. This has driven retailers to look for innovative solutions while still offering costly free return policies. With respect to environmental sustainability, a number of operational decisions have been examined in the academic literature. These have ranged all the way from examining …
Essays On Multichannel Retailing, Arkapravo Sarkar
Essays On Multichannel Retailing, Arkapravo Sarkar
Theses and Dissertations
Many upscale retailers operate discounted versions of their premium stores to engage with value-conscious customers, often as a separate channel. In the first essay, we empirically examine the effects of a high-end department store retailer’s opening of discounted store on customer shopping behavior. Leveraging a unique customer-level transaction dataset that spans pre- and post-opening of multiple discounted stores across the United States by the focal retailer, this essay seeks to disentangle the effects of discounted store opening (DSO) on the incumbent channels, namely the upscale regular physical stores and the online stores and to document the possible mechanisms that …