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Developing An Integrated Model For Measuring Organizational Effectiveness In Light Of The Government Performance And Results Acts Of 1993, Thomas A. Miller
Developing An Integrated Model For Measuring Organizational Effectiveness In Light Of The Government Performance And Results Acts Of 1993, Thomas A. Miller
Theses and Dissertations
The purpose of this thesis was to review current Systems Program Office (SPO) effectiveness measures in light of the recently implemented Government Performance and Results Act of 1993 (GPRA), and to develop an integrated model of organizational effectiveness SPOs can use to comply with GPRA. Specifically, this thesis attempted to answer three research propositions addressing whether or not: (1) Current effectiveness measures used within SPOs are strictly output goal measures; (2) GPRA, while emphasizing the need for a more 'holistic' approach has not provided a good model to accomplish this; and (3) An integrated model can be developed to meet …