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Articles 1 - 6 of 6
Full-Text Articles in Business
Customer Mistreament, Third Party Observers, And Emotional Labor: An Exploration Of The Phenomenon Of Breaking Character, Nicolina Leeann Taylor
Customer Mistreament, Third Party Observers, And Emotional Labor: An Exploration Of The Phenomenon Of Breaking Character, Nicolina Leeann Taylor
Management Dissertations
The emotional labor literature is vast and complex. Overwhelmingly, most studies focus on surface acting and deep acting. Breaking character, expressing true, negative emotions to a customer, is understudied, despite evidence of occurring frequently. Despite conceptual work stating that breaking character produces negative outcomes, empirical work is scant. Further, the impact that breaking character has on employees is unknown. In summary, researchers know very little regarding what leads to breaking character, how employees feel about breaking character, and the aftermath of breaking character. Thus, the purpose of this dissertation is to explore the phenomenon of breaking character. First, I qualitatively …
A Behavioral Study Of Supply Chain Inventory Management, Yan Lang
A Behavioral Study Of Supply Chain Inventory Management, Yan Lang
Management Dissertations
This dissertation explores issues regarding inventory management in the domain of behavioral operations management by employing a combination of game theory analyses, human subject experiments, economic behavioral modeling, and numerical analyses. This dissertation consists of three chapters. The first chapter highlights the important role of strategic inventory in the multiperiod dual channel supply chain. The second chapter explores the effect of strategic disposal in the multiperiod Newsvendor supply chain. The last chapter further investigates the optimal strategy of strategic disposal and strategic carryover in the multiperiod supply chain with the present of supply disruption risk.
Three Essays Examining Organizational Influences On Employee Identity Construction, Esther Lamarre Jean
Three Essays Examining Organizational Influences On Employee Identity Construction, Esther Lamarre Jean
Management Dissertations
Identity consists of the roles and expectations individuals use to define their self. My dissertation examines the effects of individual perceptions around how identities are constructed in organizations on employee outcomes, decisions, and experiences. In a three-essay format, I develop the construct of identity work supportive organizational support (IWSOP) and a scale to measure it, evaluate how IWSOP relates to affective commitment for employees, and examine whether IWSOP might affect job choice decisions. IWSOP is conceptualized as the degree to which employees perceive that their organization encourages, allows, or provides the opportunity to think about, talk about, or display aspects …
Ceo Characteristics, Industry 4.0 Capabilities, And Firm Performance, Vidya Laxmanrao Ganji
Ceo Characteristics, Industry 4.0 Capabilities, And Firm Performance, Vidya Laxmanrao Ganji
Management Dissertations
Industry 4.0 has received significant attention from academia and industry in the last decade. Despite its growing popularity, this area is relatively understudied. There is a lack of thorough understanding of the disparate thematic areas under the umbrella term "Industry 4.0" in the literature. My first essay aims to elucidate the intellectual structure of Industry 4.0 publications using: (a) bibliometric techniques; and (b) topic modeling. The synthesized analyses unraveled diverse themes of Industry 4.0 and deepened our understanding of academic research on Industry 4.0. Such an understanding is important to identify opportunities to advance the boundaries of scholarship on Industry …
Artificial Intelligence (Ai) In Employee Selection: How Algorithm-Based Decision Aids Influence Recruiters’ Decision-Making In Resume Screening, Dan Chen
Management Dissertations
With the development of artificial intelligence (AI), algorithm-based decision aids have been adopted by more and more organizations to help recruiters and hiring managers screen and review job candidates. This dissertation assesses how HR recruiters integrate selection information produced by algorithms into assessments of job candidates’ qualifications to make the hiring decisions. To assess how algorithm-based decision aids are used, I first investigate how individual characteristics of recruiters influence their perceived usefulness of algorithm selection information. I then examine how recruiters rate applicant employability when they are given different types of jobs (HR Assistant vs. Data Engineer) and algorithm-based selection …
Earnings Management In Response To Fair Treatment: The Roles Of Organizational Identity And Moral Identity, Kimberly M. Bates
Earnings Management In Response To Fair Treatment: The Roles Of Organizational Identity And Moral Identity, Kimberly M. Bates
Management Dissertations
Fraud continues to be an issue that organizations face globally, losing an estimated 5% of annual revenue for a total of $4.5 trillion globally. However, fraudulent behavior is difficult to study due to the unacceptable nature of it. I provide researchers with an adapted measure of earnings management that mitigates the socially undesirable act of earnings management which can suppress findings in self-reported studies. Additionally, based on the target similarity model, my dissertation considers accountants’ perception of fair treatment by the organization on willingness to engage in earnings management benefiting the organization. I survey 123 financial and managerial accountants to …