Business Commons^™

A Discourse Analysis Of Diversity And Inclusion Terminology In The High-Tech Industry, Michelle Nader

Master's Theses

The field of Diversity and Inclusion is a growing interest within the High-Tech industry, particularly within the San Francisco Bay Area of California. To combat misconceptions of Diversity and Inclusion, this thesis aims to define and analyze the language used at 20 companies in the High-Tech sector. The trends, nuances, and practices of how companies use language in their programming and data dictates the direction of the company. This thesis investigates the underlying complexities of where Diversity and Inclusion is within the industry today and goals for the future. Findings from this research suggest that companies can strengthen their Diversity …

China’S Sharing Mobility Economy, Yifan Zhou

Master's Projects and Capstones

Evolution in the urban landscape is key for sustainable development in the world because people have progressively moved from rural areas to live in urban cities. The mobility and transport industry offer the greatest potential to reduce carbon emissions in cities. The arrival of application-based and intelligent-sharing systems into the shores of China has been disruptive to local and international businesses. These has led to a liberation of an automobile sharing economy at a much deeper and greater level: a rise in the use of electric vehicles (EVs), car-pooling, and the utilization of bike-sharing models. Integrating the pre-existing but under-utilized …

Improvisation And Leadership Development: Understanding Improvisational Theater Arts As Leadership Skills, Jack Skalican

Doctoral Dissertations

Leadership development is immersed in a philosophical struggle. Past efforts at developing leaders have missed a set of skills important to the role of today’s leaders. Since Frederick Taylor invented the practice of scientific management, the study of management and leadership has largely focused on traits, practices, and behaviors that conform to this model such as planning, analysis, control, and monitoring. Missing in this focus, however, are less transactional leadership skills like intuition, improvisation, and creativity. As a result, organizations have begun drawing on improvisational theater skills as one answer to fill this leadership development gap.

This case study focuses …

Service System Fundamentals: Work System, Value Chain, And Life Cycle, Steven Alter

Business Analytics and Information Systems

Service systems produce all services of significance and scope, yet the concept of a service system is not well articulated in the service literature. This paper presents three interrelated frameworks as a first attempt to define the fundamentals of service systems. These frameworks identify basic building blocks and organize important attributes and change processes that apply across all service systems. Although relevant regardless of whether a service system uses information technology, the frameworks are also potentially useful in visualizing the realities of moving toward automated service architectures. This paper uses two examples, one largely manual and one highly automated, to …