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Business Administration, Management, and Operations

Selected Works

Selected Works

2007

Quality

Articles 1 - 2 of 2

Full-Text Articles in Business

Application Of Probabilistic Model By Rasch Measurement To Establish A Performance Index: A Case Study In Audits On Malaysian Institutions Of Higher Learning, Razimah Abdullah, Rosmawati Abd Halim, Azami Zaharim, Rozeha A Rashid, Mohd Saidfudin Masodi Oct 2007

Application Of Probabilistic Model By Rasch Measurement To Establish A Performance Index: A Case Study In Audits On Malaysian Institutions Of Higher Learning, Razimah Abdullah, Rosmawati Abd Halim, Azami Zaharim, Rozeha A Rashid, Mohd Saidfudin Masodi

Razimah Abdullah

Performance measurement has traditionally been determined using historical data to establish the ‘best fit line’. Measuring performance in an appropriate way is vital to ensure valid quality information can be generated for meaningful use. A matter of prime concern in organisational excellence is internal audit, a control mechanism against systems failures. This paper promulgate the attempt of a new approach in establishing a performance measurement based on the Plan-Execute-Report-Monitor (PERM) model, in this case the Audit Performance index; APi. Fakulti Kejuruteraan Elektrik, UTM (FKE) is certified to ISO9001:2000 and is subjected to audit of their engineering program effectiveness at planned …


Continuous Improvement In Engineering Education Through Effective Value For Money Audits, Razimah Abdullah, Rozeha A Rashid, Mazlina Esa, Sadruddin Mohd Saidfudin Apr 2007

Continuous Improvement In Engineering Education Through Effective Value For Money Audits, Razimah Abdullah, Rozeha A Rashid, Mazlina Esa, Sadruddin Mohd Saidfudin

Razimah Abdullah

Quality systems audit is classified as Value for Money audit. Faculty of Electrical Engineering, Universiti Teknologi Malaysia (FKE) Skudai subscribed to ISO 9001:2000 Quality Management System (QMS) since 2004. Effective internal audit is required to be carried out at planned intervals to determine whether the teaching-learning process is effectively implemented and maintained. This paper describes the use of Plan-Execute-Report-Monitor (PERM) model to ensure the effectiveness of such audits. It has been observed that the attrition rate among engineering students is higher during the first three years of five years undergraduate electrical engineering program. Initiatives taken to improve the teaching-learning process …