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Full-Text Articles in Business
News - Don't Hang Up! Learn How To Better Serve Customers With Hearing Or Speech Loss With Georgia Relay Partner, Ellen Rolader, Lindsay Hebert
News - Don't Hang Up! Learn How To Better Serve Customers With Hearing Or Speech Loss With Georgia Relay Partner, Ellen Rolader, Lindsay Hebert
Georgia Library Quarterly
Georgia Relay, the free public service provided by the State of Georgia that makes communicating by telephone easy, accessible and reliable for everyone, wants to make Georgia’s libraries friendlier for people who are deaf, hard of hearing, deaf-blind, late-deafened or who have difficulty speaking. This article provides an overview of Georgia Relay Partner, a free program that provides local businesses with online educational and training materials about Relay services so that employees will be able to easily accept and place calls to customers who have hearing loss or speech difficulties.
Mindful Leadership, Lyn Hopper
Mindful Leadership, Lyn Hopper
Georgia Library Quarterly
The author proposes mindful leadership for library officers and staff. She says that such leadership may be difficult to practice amid declining budgets but it is essential for effective leadership. She adds that psychologist Ellen Langer noted that job mindfulness boosts productivity, flexibility, leadership, innovation and job satisfaction. She claims that mindfulness originated from Buddhism by Buddhist monk Thich Nhat Hanh to reduce stress and encourage healing.