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Perceptions Of Writing Center Consultants Towards Online Writing Consultation, Janet Dengel

Theses, Dissertations and Culminating Projects

This study reports on the changing perceptions of writing consultants at one university (Montclair State University's Center for Writing Excellence) who began working synchronously online in a chat format with students starting in Spring 2011. The one-year study was comprised of a survey and interview with 16 writing consultants who, prior to 2011, had only worked with students in a face-to-face environment. After capturing initial reactions, the same survey and interview questions were repeated with 11 consultants who chose to be the first online writing consultants at the university. The gap this research undertook was to provide a measurement for …