Art and Design Commons^™

An Investigation Of Small Apparel Retailers’ Definition Of Customer Satisfaction Using A Naturalistic Approach, Sandra L. Cardillo

Open Access Master's Theses (through 2010)

This study uses an inductive research design to approach customer satisfaction from the perspective of the small apparel retailer. Social exchange theory served as a theoretical framework. The small apparel retailers interviewed in this study had businesses in non-metropolitan communities located in counties with an agricultural, trade, or diversified economic base. Using a qualitative methodology, hypotheses were generated for future study of small apparel retailers’ definition of customer satisfaction. The work done in this study proposes that customer satisfaction, from small apparel retailers’ perspective is a dynamic, multidimensional process requiring the constant evaluation of exchanges that take place between the …

Influences On Early Twentieth Century Bungalow Housing In Lincoln, Nebraska, Madeleine F. Panarelli

Open Access Master's Theses (through 2010)

Housing publications of the Bungalow era (1900 to 1930) containing over 1200 illustrated Bungalows and derivations, were compared with 717 photographed representatives in Lincoln, Nebraska. These samples were categorized by 10 types first described by writer Henry Saylor (1911). Interpretations of the style by local builders and architects in Lincoln, Nebraska, were traced to house pattern books, national and local publications, and state and city records, to determine how the style evolved locally. The search led to regional design features of the Bungalow, nearly square forms, and composite types.

Advisor: Mabel C. Skjelver.

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