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Investigating The Adoption Of Autonomous Processes In The Context Of Organizations, Garoa Gomez Beldarrain, Euiyoung Kim, Himanshu Verma, Alessandro Bozzon
Investigating The Adoption Of Autonomous Processes In The Context Of Organizations, Garoa Gomez Beldarrain, Euiyoung Kim, Himanshu Verma, Alessandro Bozzon
IASDR Conference Series
The technological enablers for process automation have experienced a fast-paced development in the past decades (Omohundro, 2014). In organizations, the adoption of autonomous technologies could bring many benefits, as they offer the potential to increase the efficiency and precision of operations (Jovanovic et al., 2019; Mallam et al., 2020), to compensate human workers’ limitations in uncomfortable and repetitive physical tasks (Kadir et al., 2019), or to reduce labour-related costs (Jovanovic et al., 2019; Omohundro, 2014). Nevertheless, new challenges emerge when implementing autonomous technologies in organizational processes, such as human element issues (Mallam et al., 2020; Nazir et al., 2014), new …