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Client Satisfaction And Goal Achievement: From A Client's View At Cambridge Interfaith Family Counselling Centre, Dawn Diane Yarker
Client Satisfaction And Goal Achievement: From A Client's View At Cambridge Interfaith Family Counselling Centre, Dawn Diane Yarker
Theses and Dissertations (Comprehensive)
Qualitative interviews were conducted with eleven clients, former and active, at CIFCC (Cambridge Interfaith Family Counseling Centre) to understand how client satisfaction and goal achievement in therapy were related. Content analysis of the interviews revealed that satisfaction with the counsellor, especially rapport building, is the greatest contributory to client satisfaction. This observation is discussed for counselling practice.