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Tight Budget Constraints And The Absence Of Strategic Planning – An Exploratory Analysis Of Fm Service Outsourcing, Cynthia Huiying Hou, Daniel Chi Wing Ho, Jacky C.H. Chung, Kelwin K.W. Wong
Tight Budget Constraints And The Absence Of Strategic Planning – An Exploratory Analysis Of Fm Service Outsourcing, Cynthia Huiying Hou, Daniel Chi Wing Ho, Jacky C.H. Chung, Kelwin K.W. Wong
Faculty of Design & Environment (THEi)
Purpose: This paper aims to identify the factors that affect facilities management (FM) service outsourcing.
Design/Methodolgoy/Approach: Five focus group discussions (FGDs) were conducted for this study. A total of 25 professional FM managers were invited to participate in the FGDs. The qualitative data collected from the FGDs were analysed with the coding method.
Findings: FM managers commonly regard that tight budget constraints and the absence of strategic planning are two important factors that affect FM service outsourcing. Tight budget constraints reflect that clients control their service providers by constraining budgets, which creates a series of inefficiencies in the outsourcing process …