Environmental Design Commons^™

Evaluation Of Property Management Agent Performance : A Novel Empirical Model, Yung Yau, Daniel Chi Wing Ho

Faculty of Design & Environment (THEi)

For many different reasons, property management agents (PMAs) are appointed for managing housing developments in both public and private housing sectors in many different cities. While third-party housing management eases the burdens of property owners and tenants in taking care of their properties, it may lead to agency problems. In fact, cases of mismanagement of multi-owned properties are common in Hong Kong and other Asian cities, leading to accelerated urban decay and augmented confrontations between property owners, users and PMAs. To promote better property management services, the performance of PMAs should be evaluated so market players can benchmark the performance …