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Critical Success Factors For Building Maintenance Business: A Hong Kong Case Study, Yongtao Tan, Li-Yen Shen, Craig Langston
Critical Success Factors For Building Maintenance Business: A Hong Kong Case Study, Yongtao Tan, Li-Yen Shen, Craig Langston
Craig Langston
Purpose - The purpose of this paper is to present the critical success factors (CSFs) for engaging in the building maintenance business in Hong Kong where maintenance is a major market sector. Design/methodology/approach - In this study, CSFs are identified for the business of building maintenance based on data collected from a questionnaire survey and interviews. Findings - A total of 12 CSFs are identified, such as client's satisfaction, certification of company, reliability of service, quality of service, and company reputation, and most are related to two principal factors, namely maintenance service and organization, and project management. Originality/value - This …