Digital Commons Network^™

Examining The Relationships Between Innovation, Quality, Productivity, And Customer Satisfaction In Pure Service Companies, Dongjun Rew, Joo Y. Jung, Steve Lovett

Management Faculty Publications and Presentations

Purpose – This study investigates the relationships between innovation, quality, productivity, and customer satisfaction in pure service companies. Previous studies have shown a negative relationship between quality and productivity in services. However, we argue the two can be positively related when innovation is present.

Design/methodology/approach – We develop and test our hypotheses using secondary data from COMPUSTAT, KLD STAT, and the American Customer Satisfaction Index (ACSI). We test our hypotheses using ordinary least squares regression and conduct additional testing using path analysis.

Findings – The findings show that quality and productivity are positively related when innovation is present in pure …

The Status Quo Bias Of Students And Reframing As An Educational Intervention Towards Entrepreneurial Thinking And Change Adoption, Stojan Debarliev, Aleksandra Janeska-Iliev, Viktorija Ilieva

Economic and Business Review

The purpose of this research study is to examine the status quo bias and reframing interventions among business students in an attempt to understand their role in the students’ entrepreneurial decision making, aiming eventually to find out whether we can affect students’ entrepreneurial thinking by using an educational intervention towards innovation and change adoption. Though these research topics have previously been examined separately and mostly in a non-entrepreneurial context, this research paper aims to integrate them into one laboratory experiment study in an educational context, considering business students at the university. The experimental study is conducted on a sample with …

Impact Of The Emergency Use Authorization On Ventilator Innovation, Krista Stanislow

Theses

Innovation in the medical device industry is crucial to continuously improve the health and wellbeing of society. The U.S. Food and Drug Administration (FDA) is responsible for ensuring the safety and effectiveness of medical devices on the market while balancing the need for continuous innovation. One way the FDA has tried to support innovation is through the development of the 510(k) pathway, which does not require clinical testing as the safety of the device is determined based on a predicate device. Many companies choose to develop products that can obtain approval through the 510(k) pathway. While the 510(k) pathway is …

Exploring Behavioral Flexibility, Problem-Solving, And Innovation In Captive Asian Elephants (Elephas Maximus), Amanda Puitiza

Theses and Dissertations

Asian elephants encounter and adapt to changing environments by problem-solving and innovating. In this study, we assessed behavioral measures, such as persistence and motivation, to determine potential predictors of problem-solving success. This is the first examination of problem-solving in elephants with a multi-solution puzzle box.

Deepening Implementation Of "Shiptime Sharing Project", Promote Original Innovation Of Marine Science And Technology, Leng Shuying, Zhang Liang

Bulletin of Chinese Academy of Sciences (Chinese Version)

The "Shiptime Sharing Project" is a new exploration of the funding model of the National Natural Science Foundation of China (NSFC). After ten years of implementation, it has achieved significant effect which guaranteed the needs of marine surveys for NSFC funded projects. It has established a marine field observation platform for both interdisciplinary research and the training of young research scientists. It has promoted the accumulation and sharing of marine survey data as well as the overall development of marine science. Facing the new trend of global technology and economic development, the national strategic demand puts forward higher requirements for …

Pandemic Driven Innovation: Development Of An Alternative Respiratory Pathogen Self-Collection Device, Thang Nguyen

Theses & Dissertations

The SARS-CoV-2 virus outbreak has underscored numerous weak links in our biodefense countermeasures against highly communicable diseases. Many believe it was our lack of an effective testing model that allowed the virus to become a global pandemic within a short period. The gold standard collection method for the SARS-CoV-2 virus involves mechanical debridement of the nasopharyngeal cavity with a stiff swab applicator, which has been known to cause pain and injury to patients, subsequently resulting in low patient acceptance of the procedure. Due to the invasive nature of the nasopharyngeal swab collection method, it may not be conducive to the …

Fda Regulation Impact On Early Stage Medical Device Innovation In Academia, Keyana Fariello

Theses

The commercialization of medical products at the university level is a multilayered and challenging process. One barrier to commercialization is the difficulty of meeting Food and Drug Administration (FDA) regulatory requirements. Regulations and standards are undoubtedly necessary to maintain the highest product safety levels, but it creates many obstacles. This paper will analyze how researchers involved with early-stage medical device innovation in a university setting deal with FDA compliance issues and the implications of this engagement for innovation. I conducted an exploratory case study of ten medical product development projects at the Rochester Institute of Technology (RIT). Overall, I found …

The Kill Chain: Defending America In The Future Of High-Tech Warfare, Martin L. Cook, Christian Brose

Naval War College Review

No abstract provided.

Remote: Office Not Required—A Book Review, Paul Hill, Andrea Schmutz

The Journal of Extension

Remote: Office Not Required by Jason Fried and David Heinemeier Hansson offers a novel perspective into the modern workplace practice of remote work. This book provides an outline for becoming an expert in remote work, both as a leader and as a practitioner. Fried and Hansson describe tools and methods that help practitioners find success when implementing remote work and explain how to avoid common obstacles. Although drawbacks and challenges exist, the authors maintain that remote work is likely more compatible with organizations than leaders might think, maintaining that the advantages outweigh the disadvantages.

The Design, Fabrication, And Testing Of A Cooling Garment, Richard James Garza

Theses and Dissertations

The aim of this research is to design a device or technology capable of cooling the user – such as a college student walking to class, for example – in a manner as convenient as putting on a jacket. The idea is to use the peltier effect – a phenomenon in which two dissimilar semi-conductors heat up and cool down with the application of an electric current – as the source of heat absorption used to cool the user. In this research it will be determined whether or not it is feasible to use such a phenomenon to keep the …

What Has Changed? The Impact Of Covid Pandemic On The Technology And Innovation Management Research Agenda, Gerard George, Karim R. Lakhani, Phanish Puranam

Research Collection Lee Kong Chian School Of Business

Whereas the pandemic has tested the agility and resilience of organizations, it forces a deeper look at the assumptions underlying theoretical frameworks that guide managerial decisions and organizational practices. In this commentary, we explore the impact of the Covid‐19 pandemic on technology and innovation management research. We identify key assumptions, and then discuss how new areas of investigation emerge based on the changed reality.

A Nomological Network Analysis Of Innovation In Hospitality Education And Industry, Robert H. Rippee

UNLV Theses, Dissertations, Professional Papers, and Capstones

The development of a theory of innovation for hospitality innovation finds heightened importance due to the COVID-19 Pandemic that has unleashed a devastating and sustained disruption on global hospitality and tourism. The problem for research is that the industry lacks a taxonomy for research on innovation in hospitality. This study addresses the gap in understanding the nomological relationship between innovation constructs and the observable manifestations of innovation in the hospitality industry. This study used an emergent basic qualitative design of a phenomenon through data collected in three phases. Two large samples of literature and a series of focus groups comprised …

Taking Student Artists And Audiences To The West Side: Exploring The Value Of Creative Adaptation In An Arts Context Through A Case Study Of “West Side Story”, Rebecca G. Bateson-Brown

Creativity and Change Leadership Graduate Student Master's Projects

This project focuses on the practical application and conceptual acceptance of deliberate creative adaptation within the purview of the performing arts and arts education. More specifically, it centers this conversation around stagings of the iconic musical West Side Story, as my role as a choreographer and arts educator is used to further explore, examine, and emphasize these topics through the documentation of my production planning process, choreographic creation, and ultimate execution of performance material for a local high school production of the show. As such, this project builds with greater specificity off of my previous investigations of “adaptation” as …

The Relationship Between Social Innovation And Active Mobility Public Services, Silvia Stuchi Cruz, Sonia Paulino

Journal of Law and Mobility

This article aims to discuss the relationship between social innovation and public services on active mobility. Two active mobility initiatives are considered in the city of São Paulo, and analyzed based on 11 variables that characterize social innovation. Through the mapping of recent Brazilian regulatory frameworks for active mobility and a low-carbon economy, we can propose the following relationship: the more local (municipal) the public policy, the greater its social influence and participation. However, despite the advances indicated by both experiences of active mobility analyzed (highlighting the role of organized civil society), and by the progress in the regulatory framework, …

Innovation And New Technologies In Spine Surgery, Circa 2020: A Fifty-Year Review., G. Bryan Cornwall, Andrea Davis, William R. Walsh, Ralph J. Mobbs, Alexander Vaccaro

Rothman Institute Faculty Papers

Spine surgery (lumbar, cervical, deformity, and entire spine) has increased in volume and improved in outcomes over the past 50 years because of innovations in surgical techniques and introduction of new technologies to improve patient care. Innovation is described as a process to add value or create change in an enterprise's economic or social potential. This mini review will assess two of three assessments of innovation in spine surgery: scientific publications and patents issued. The review of both scientific publications and issued patents is a unique assessment. The third assessment of innovation: regulatory clearances of medical devices and equipment for …

Is The Digital Economy Too Concentrated?, Jonathan Klick

All Faculty Scholarship

Concentration in the digital economy in the United States has sparked loud criticism and spurred calls for wide-ranging reforms. These reforms include everything from increased enforcement of existing antitrust laws, such as challenging more mergers and breaking up firms, to an abandonment of the consumer welfare standard. Critics cite corruption and more systemic public choice problems, while others invoke the populist origins of antitrust to slay the digital Goliaths. On the other side, there is skepticism regarding these arguments. This chapter continues much of that skepticism.

Global Innovation Law, P. Sean Morris

Northern Illinois University Law Review

This Article is about opening up a debate on global innovation law. The Article argues that a new hybrid area of transglobal law has emerged in the past decade due to the rise of various disruptive and technological challenges to law beyond the state. As such, the Article argues that global innovation law is a new field that encapsulates the dynamics of law making and regulatory governance in how law operates in a transglobal environment. With the rapid changes in law and regulation to meet the demands of the global economy--the interaction of law and these changes at the domestic …

Assessing The Financial Mechanisms For Innovation Support In The Republic Of Uzbekistan: A Comparative Analysis Of Enablers And Constraints To Innovation Across Two Industries, Ravshan Rakhmonovich Khaydarov

Doctoral

Innovation is fundamental not only to individual firms but ultimately to a country's economic growth and stability. Innovation Systems assert that innovation depends not only on how individual firms and external actors operate, but also on the dynamics of their interaction as part of the system. While funding for innovation is a central theme of Innovation Systems models, there is a gap in the literature on this topic, particularly in regard to the role played by government in transition economies (Bruton, Su, & Filatotchev, 2018). The majority of the research has focused on micro/meso-level support, but there is a significant …

Healthcare Innovation From The Inside Out: Leveraging The Human Capital System At Tan Tock Seng Hospital, Kenneth T. Goh, Richard Raymond Smith, Cher Heng Tan, David Dhevarajulu

Research Collection Lee Kong Chian School Of Business

The global pandemic has strained healthcare systems around the world, yet some providers have been able to adapt better and more swiftly than others. One such example is Singapore’s Tan Tock Seng Hospital (TTSH). When Covid-19 broke out, TTSH had to strike a balance between reducing business-as-usual (BAU) services and increasing outbreak-coping capacity. The latter meant that the hospital needed to build isolation rooms, and effectively ramp up its intensive care unit (ICU) capacity and capabilities to adapt to a rapidly evolving global pandemic. Furthermore, hospital management had to make an active push towards ensuring adequate supplies of personal protective …

Pinduoduo: Empowering Farmers With An E-Commerce Platform, Hao Liang, Sin Mei Cheah

Research Collection Lee Kong Chian School Of Business

A case study on how Pinduoduo's dedicated portal has helped farmers during the Covid-19 outbreak.

Building Integrated Photovoltaics: Barriers And Drivers In The United Arab Emirates, Daniel Efurosibina Attoye

Dissertations

Buildings consume about 40% of the total annual energy produced globally; however, under the extreme hot climate of the United Arab Emirates (UAE) this reaches almost 80%. From an architectural perspective, this study focuses on Building Integrated Photovoltaics (BIPV) as a multi-functional, innovative solar technology that provides on-site renewable energy. Researchers affirm that BIPV has the potential to convert the building from a consumer of energy, to a producer of renewable energy while advancing net-zero targets, and maintaining building aesthetics, functionality, and structural stability. Along with other technical and economic benefits, BIPV can also contribute towards advancing the global energy …

Trust And The ‘Hive Effect’ In Family Firms, Rameshwari Ramachandra

Asian Management Insights

Boosting creativity and innovation in family firms.

Features And Trends Of Development Of Industrial Complex In The Tashkent Region, Nilufar Batirova

The Light of Islam

The aim of the article is the theoretical justifcation and development of the organizational and economic mechanism for the formation and development of a regional intentional complex, where innovative components dominate. It should be noted that in recent years in the region there have been trends in the deepening of the newest forms of relations and interconnections based on the expansion of inter-sectoral and sectoral integration of industrial enterprises, the progress of the formation of forms of regional industrial systems is traced, prerequisites are created for the emergence of new forms of integrated cooperation of the subjects of the innovation …

The Nciter Newsletter: October 2020, National Counterterrorism Innovation, Technology, And Education Center

Newsletters

NCITE (National Counterterrorism Innovation, Technology, and Education) is the Department of Homeland Security's center of excellence for terrorism prevention and counterterrorism research. They are a federally funded academic consortium based in Omaha, Nebraska. Their newsletters covers the current news, activities, and updates of the center and the latest in counterterrorism research. NCITEr newsletter covers specifically center updates.

Implementing 21st Century Learning And Innovation Skills In Classrooms, Amber Soderlund

Master's Theses & Capstone Projects

This literature review depicts strategies educators can implement to facilitate 21st century learning and innovation skills in classrooms: collaboration, communication, creativity, and critical thinking. One challenge educators currently face with implementing these skills in the classroom is being required to move to online learning or other learning formats as safety and health remain a top priority during the pandemic. This has caused teachers to reinvent the way they teach their students to communicate, work with one another, and display critical thinking and creativity skills. Many educators are reinventing teaching in schools without an increase in resources and guidance from the …

Adapting To Provide Innovative In-Person Extension Programming During A Pandemic, Brad Stokes, Elizabeth Lynn, Tiffany Belt

The Journal of Extension

The success of Extension programming is often predicated on in-person events, and numerous Extension programs are preplanned and scheduled well in advance of the anticipated programming date. In-person events help foster community, collaboration, and the human connection within our society. During the COVID-19 pandemic, it is critical for Extension to be adaptive and innovative and react proactively to worldwide, nationwide, and local authorities' and health professionals' recommendations to protect clientele, staff, and volunteers. Extension educators can tailor in-person programs to align with health professionals' recommendations by using creative, innovative, and adaptive measures. We describe two such programs.

Remote Hiring Innovation During The Covid-19 Pandemic, Melanie D. Jewkes, Jonathan J. Swinton, Shannon Cromwell, David G. Schramm, Naomi Brower

Human Development and Family Studies Faculty Publications

Extension's in-person hiring processes have been complicated in 2020 by the COVID-19 pandemic. To prevent delays in hiring for three vacant county faculty positions, our search committee conducted remote interviews using a variety of innovative techniques, such as a live "we're hiring" webinar, an icebreaker session, and live and recorded candidate presentations. The results of our innovative efforts included a larger pool of applicants, relaxed web-based video interviews, and savings in time and expenses. These strategies could be considered as new and effective approaches and practices to hiring and interviewing in Extension as the pandemic continues and into the future.

Unplanned Obsolescence: Interpreting The Automatic Telephone Dialing System After The Smartphone Epoch, Walter Allison

Michigan Law Review

Technology regulations succeed or fail based upon their ability to regulate an idea. Constant innovation forces legislators to draft statutes aimed at prohibiting the idea of a device, rather than a specific device itself, because new devices with new capacities emerge every day. The Telephone Consumer Protection Act (TCPA) is a federal statute that imposes liability based on the idea of an automatic telephone dialing system (ATDS). But the statute’s definition of the device is ambiguous. The FCC struggles to coherently apply the definition to new technologies, and courts interpret the definition inconsistently. Federal circuit courts have split over these …

Remote Hiring Innovation During The Covid-19 Pandemic, Melanie D. Jewkes, Jonathan J. Swinton, Shannon Cromwell, David G. Schramm, Naomi Brower

The Journal of Extension

Extension's in-person hiring processes have been complicated in 2020 by the COVID-19 pandemic. To prevent delays in hiring for three vacant county faculty positions, our search committee conducted remote interviews using a variety of innovative techniques, such as a live "we're hiring" webinar, an icebreaker session, and live and recorded candidate presentations. The results of our innovative efforts included a larger pool of applicants, relaxed web-based video interviews, and savings in time and expenses. These strategies could be considered as new and effective approaches and practices to hiring and interviewing in Extension as the pandemic continues and into the future.

Distorted Drug Patents, Erika Lietzan

Faculty Publications

Drug patents are distorted. Unlike most other inventors, drug inventors must complete years of testing to the government’s specifications and seek government approval to commercialize their inventions. All the while, the patent term runs. When a drug inventor finally launches a medicine that embodies the invention, only a fraction of the patent life remains. And yet, conventional wisdom holds — and empirical studies show — that patent life is essential to innovation in the pharmaceutical industry, perhaps more so than any other inventive industry. Congress tried to do something about this in 1984, authorizing the Patent and Trademark Office to …