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Building Organisationally Sensitive Technological Solutions For Knowledge Management In It Support Services, David Tonade

Dissertations

With the advent of the internet, information and communications technology has changed the way organisations operate and do business. There now exist an extremely dynamic and competitive business landscape, where information and knowledge are continuously created, used and distributed across business units. People have become more involved with the use of technology to aid them in their business tasks. In the course of generating and transmitting information comes the realization that knowledge is a vital asset of the company. Thus, most firms embark on various initiatives to enable Knowledge Management (KM). This study revolves around the IT tools involved in …