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Full-Text Articles in Entire DC Network
Weakness Is The New Strength: How Vulnerability Makes Leaders Stronger, Scott Dick
Weakness Is The New Strength: How Vulnerability Makes Leaders Stronger, Scott Dick
Transform
Weakness is the new strength: How vulnerability makes leaders stronger is the result from the meta-analysis of five phenomenological studies designed to generate a theory that explains how exemplar leaders from five different fields used “soft-skills” and four domains of behavior to create mutual shared knowledge, resolve conflict and transform relationships to produce breakthrough results. The four domains of behavior are communication, collaboration, ethics, and emotional intelligence. The sample was composed of 75 exemplar leaders from five different professional fields and included an analysis of over 1,300 pages of interview transcripts as the main data source for the study. The …
Listen When She Speaks: Young Women On Arriving At Reproductive Rights Opinions, Sydney Elaine Brammer
Listen When She Speaks: Young Women On Arriving At Reproductive Rights Opinions, Sydney Elaine Brammer
Kaleidoscope: A Graduate Journal of Qualitative Communication Research
While a significant amount of time has been devoted to researching and analyzing existing opinions about reproductive rights, few have aimed to identify how young women, between the ages of 18 and 35, have arrived at those opinions. This project includes a literature review, an analysis of a series of interviews with young women, and an in-depth discussion about the importance of understanding their experiences. Above all else, it suggests that there are several common points of interest and demands for change from women all across the spectrum on reproductive rights issues, and critical similarities in the ways that they …
With Action Comes Reflection, Jessica Clifford
With Action Comes Reflection, Jessica Clifford
Kaleidoscope: A Graduate Journal of Qualitative Communication Research
This paper is an autoethnography highlighting the reflections of a White, female, graduate student as she begins her protest journey to struggle for justice within a southern city facing an epidemic of police brutality. In this reflection, she contemplates and negotiates her ally identity while serving as a scholar-activist in a historic city for social justice. The autoethnography spans a college semester of activism, involving a march, weekly protests, and a storytelling event centered on police brutality. Communication scholarship undergirds this narrative that reveals entering activism is a rewarding journey to justice, and also to self-discovery.
How Did School Administrators Manage The Crises During The Covid-19 Outbreak?, Sadegul Akbaba Altun, Mustafa Bulut
How Did School Administrators Manage The Crises During The Covid-19 Outbreak?, Sadegul Akbaba Altun, Mustafa Bulut
Journal of Global Education and Research
The focus of this research was to investigate how school administrators in Turkey managed the crises caused by the COVID-19 outbreak, which was a deadly threat for humanity worldwide. The research questions guiding this study are: 1) Did schools have a crisis plan? 2) If yes, how was the plan implemented in a crisis situation?; 3) What kind of changes were made in the plans?; 4) What should administrators do in such crisis situations?; and 5) What was done in the COVID-19 outbreak? The research was conducted as a qualitative case study which involved 105 school administrators. Due to the …
Lessons Learned: Matthew Rutherford, Mercedes Cardona
Lessons Learned: Matthew Rutherford, Mercedes Cardona
Journal of Financial Crises
Matthew Rutherford served as the deputy assistant secretary for federal finance at the US Department of the Treasury from 2009 to 2012, before becoming assistant secretary for fi-nancial markets. During his tenure, Rutherford generated reports on the status of mortgage-backed securities wind-downs purchased by the Treasury to stabilize financial and housing markets under the Housing and Economic Recovery Act (HERA). Before joining Treasury, Rutherford worked for the Federal Reserve Bank of New York (FRBNY) and served as liaison with Treasury on the Bank’s behalf. He also helped establish the Department’s Markets Room. This “Lessons Learned” is based on an interview …
Student And Faculty Perceptions Of The Impact Of Masks On Student Learning And Communication In The Classroom, Beau Shine, Kelly L. Brown, Christopher Felts, Trinnity Mitchell
Student And Faculty Perceptions Of The Impact Of Masks On Student Learning And Communication In The Classroom, Beau Shine, Kelly L. Brown, Christopher Felts, Trinnity Mitchell
Midwest Social Sciences Journal
As a result of the COVID-19 pandemic, facemask requirements while indoors were implemented in colleges and universities, both in the United States and beyond. Empirical evidence has shown that such mandates improved the health and safety of students, faculty, staff, and administrators. However, the impacts of such precautions on student learning and communication have to date gone largely unexplored. The current study surveyed students and faculty at one regional midwestern institution to assess their perceptions on the impact of masks on student learning and communication in the classroom. Findings are included, followed by a discussion of their implications.
Meaningful Engagement Of Patients And Families In A Complex Trial Of Advance Care Planning In Primary Care, Angela K. Combe, Deborah L. Dokken, Mary M. Minniti, Annette M. Totten
Meaningful Engagement Of Patients And Families In A Complex Trial Of Advance Care Planning In Primary Care, Angela K. Combe, Deborah L. Dokken, Mary M. Minniti, Annette M. Totten
Patient Experience Journal
Engagement of Patient and Family Advisors (PFAs) is increasingly recommended as best practice in research. During the design and conduct of a large trial of advance care planning (ACP) in primary care, we expanded on the funder’s (Patient-Centered Outcomes Research Institute®) requirement for an engagement plan and sought to develop an innovative approach to fostering and sustaining meaningful engagement of PFAs throughout all phases of the trial. Structures were developed that integrated PFAs into planning and provided the foundation for their ongoing participation. A continuous quality improvement approach became the framework for ongoing engagement. This involved setting goals; collecting data …
“You Are The Key”: A Co-Design Project To Reduce Disparities In Black Veterans’ Communication With Healthcare Providers, Anna M. Barker, Renda S. Wiener, Dave Crocker, Makayla Dones, Oluwabunmi Emidio, Abigail N. Herbst, Jenesse Kaitz, Lauren Kearney, Danielle Miano, Gemmae M. Fix
“You Are The Key”: A Co-Design Project To Reduce Disparities In Black Veterans’ Communication With Healthcare Providers, Anna M. Barker, Renda S. Wiener, Dave Crocker, Makayla Dones, Oluwabunmi Emidio, Abigail N. Herbst, Jenesse Kaitz, Lauren Kearney, Danielle Miano, Gemmae M. Fix
Patient Experience Journal
Interventions are needed to overcome a key barrier to patient-provider communication, namely that patients hesitate to participate in clinical conversations because they believe their expected role is to be passive. This expectation is reinforced for veterans, who replicate their experience of military hierarchy in the patient-provider relationship. Black veterans, moreover, encounter structural racism that compounds this power imbalance. This paper describes a co-designed intervention to empower Black veterans to talk with providers, using shared decision-making (SDM) for lung cancer screening (LCS) as an exemplar. We worked with a diverse group of 5 veterans to develop materials that normalize participating in …
The Silence Of Mitotic Figures, Hope K. Haefner Md
The Silence Of Mitotic Figures, Hope K. Haefner Md
Patient Experience Journal
A career in medicine is guided by the patients you treat and those who have taught you to treat these individuals. Communication is of utmost importance in all aspects of healthcare. However, there are times when communication can be difficult. This story takes you through a physician’s experience that led to a career in women’s healthcare, reflecting on the silence that prevailed as her journey began.
Experience Framework
This article is associated with the Staff & Provider Engagement lens of The Beryl Institute Experience Framework (https://theberylinstitute.org/experience-framework/).
- Access other PXJ articles related to this lens.
- Access other resources related …
An Analysis Of Communication For Foster Parents: Interpersonal, Small Group, And Public Speaking Skills Necessary For Foster Parenting, Kaitlyn Randall
An Analysis Of Communication For Foster Parents: Interpersonal, Small Group, And Public Speaking Skills Necessary For Foster Parenting, Kaitlyn Randall
Communication and Theater Association of Minnesota Journal
Communication is a core aspect of what foster parents do every day. However, communication research focusing on foster parents is limited. Foster parents should understand interpersonal communication, small group communication, and public speaking. Understanding the basic principles of these communication disciplines will help foster parents succeed in their role. Interpersonal communication creates relationships between the foster parent and child through inclusion, control, and affection. Small group communication aspects of group roles, meeting facilitation, and conflict management are used in interactions with caseworkers. The public speaking skills of preparation and practice are used during court proceedings, orientations, and support groups. Providing …
Reputation Themes From Communication Perspective: A Qualitative Systematic Review, Omar Abu Arqoub
Reputation Themes From Communication Perspective: A Qualitative Systematic Review, Omar Abu Arqoub
Journal of the Association of Arab Universities for Research in Higher Education (مجلة اتحاد الجامعات العربية (للبحوث في التعليم العالي
The article aimed to systematically review communication reputation-related research to shape the reputation literature from a communication perspective. After investigating several databases, a total of 366 peer-reviewed communication journal articles focusing on reputation were selected based on the inclusion and exclusion criteria of the study. A qualitative text mining and thematic analysis approach was conducted using the NVivo program to examine the most frequently used words and major emergent themes. The results revealed that the topmost frequently repeated words in communication reputation-focused articles were “crisis,” “public,” “reputation,” “communication,” “media,” and “relations.” Also, this study discussed the six major themes that …
Factors Influencing Employee Satisfaction In Nonprofit Organizations In The United States, Kristi Egbert
Factors Influencing Employee Satisfaction In Nonprofit Organizations In The United States, Kristi Egbert
Journal of Nonprofit Innovation
Employees in nonprofit organizations are not paid as much as for-profit employees according to the United States 2014 Labor Statistics. Nonprofits work to meet community needs. Since turnover rates impact a company’s ability to these needs (Lee, 2015), it is important to learn what keeps employees satisfied. This review found that employees find the work itself satisfying when they see how they support the organization’s mission (Haley-Lock, 2007), chances to move up in the company, autonomy, (Weisberg & Dent, 2016), and inclusivity (Brimhall, 2019), and workplace relationships (Mathieu & Nabiak, 2016; Slater & Slater, 2018) are related with job satisfaction.
Feminist Pragmatism In The Nonprofit Sector, Elise L. Kieffer
Feminist Pragmatism In The Nonprofit Sector, Elise L. Kieffer
Journal of Nonprofit Innovation
This thought paper explores the practical applications of the feminist pragmatism philosophy for modern nonprofit organizations confronting persistent issues. I argue that the integration of research, theory, education, programming, and administration serve as spokes strengthening the wheel that is the nonprofit sector.
Preparing Future Leaders In The Arts Through The Community Arts Engagement Certificate Program: What I Learned From Teaching The First Introductory Seminar, Sharon Davis Gratto
Preparing Future Leaders In The Arts Through The Community Arts Engagement Certificate Program: What I Learned From Teaching The First Introductory Seminar, Sharon Davis Gratto
Research and Reflection on Learning and Teaching in Higher Education
The University of Dayton’s Community Arts Engagement certificate program was recently launched with the teaching of its first introductory seminar. The program and this course were conceived to be broader in scope for arts majors than the more familiar arts administration minor program. Several of the outcomes of the seminar—both those planned and those unforeseen—can be informative in thinking more expansively about experiential learning and community collaboration in arts education or other disciplines. This article represents a narrative description of the program and its introductory seminar and a personal reflection after teaching the seminar for the first time.
Identifying The Behavioral Intent To Use Social Media Through The Application Of Utaut In Anr And Turfgrass Extension, Barbara Worley, Jason Peake, Nicholas E. Fuhrman
Identifying The Behavioral Intent To Use Social Media Through The Application Of Utaut In Anr And Turfgrass Extension, Barbara Worley, Jason Peake, Nicholas E. Fuhrman
Journal of Applied Communications
Little research exists on the role Extension Agricultural and Natural Resources professionals play in communicating information about new turfgrass cultivars. In an effort to analyze behavioral intentions related to social media and its use in the turfgrass industry, the researchers drew from the unified theory of acceptance and use of technology (UTAUT). A pilot instrument was developed to measure the intent of University researchers and county-based Extension professionals to use social media to disseminate turfgrass information, as well as their use of social media for seeking turfgrass information. This case study examined the role of county-based ANR Extension professionals across …
After The Disaster Guidebook: Designing A Post-Disaster Communication Intervention For Rural Landowners, Channing Bice, Susan Carter
After The Disaster Guidebook: Designing A Post-Disaster Communication Intervention For Rural Landowners, Channing Bice, Susan Carter
The Journal of Extension
Extension is well-positioned to facilitate communication strategies that foster community resilience and disaster recovery, particularly for rural residents. This paper proposes a new approach to post-disaster communication that strengthens rural community capacities in locally and culturally relevant ways. The findings revealed specific post-disaster information needs, preferences for local resources, and communication that encourages resilience through a document analysis and interviews with informants recovering from the 2020 Colorado wildfires. The practical recommendations discussed serve as a starting point for Extension professionals in other areas to consider ways to engage with their communities before, during, and after a disaster.
Culturally Sustaining Practices In Middle Schools, Chandra Diaz, Rebecca M. Nelson, Laurie A. Ramirez, Nancy B. Ruppert
Culturally Sustaining Practices In Middle Schools, Chandra Diaz, Rebecca M. Nelson, Laurie A. Ramirez, Nancy B. Ruppert
Current Issues in Middle Level Education
The social unrest during the summer of 2020 in the United States has produced a renewed sense of urgency and agency for the interrogation of curriculum in K-12 education and the development of culturally sustaining practices. This urgency has encouraged more teacher preparation programs to be intentional in developing culturally sustaining teachers. This paper offers four pillars to frame classroom practices to be integrated holistically and support middle level preservice teachers’ development of their culturally sustaining practices. Pillar one focuses on understanding self. The ability to honestly self-reflect and to understand personal practice deeply and continually is critical. Pillar two …
When Cool Has Consequences: The Unintended Effects Of Facebook’S Most Popular Features, S. O. Jeffcoat
When Cool Has Consequences: The Unintended Effects Of Facebook’S Most Popular Features, S. O. Jeffcoat
Proceedings of the New York State Communication Association
The aim of this work is not only to add to the literature analyzing the past and current impact that Facebook has on the more than 2.2 billion global users of the application (Wagner & Swisher, 2017), but also to synthesize the features of Facebook and offer reasonable solutions for reducing the occurrence of the unintended effects of the features of Facebook. Three questions are to be kept in mind: “What are the features of Facebook?”, “What have been observed as unintended effects of the features of Facebook?” and “What viable solutions exist in mitigating the unintended effects of the …
The Student Veteran Instructional Communication Training (Svic): An Analysis Of Student Veteran Instructional Needs And Corresponding Instructional Behaviors, Trevor Kauer, Marian Houser
The Student Veteran Instructional Communication Training (Svic): An Analysis Of Student Veteran Instructional Needs And Corresponding Instructional Behaviors, Trevor Kauer, Marian Houser
Journal of Communication Pedagogy
Student veteran’s (SV) transition into academic life is challenging, and faculty/staff are uniquely positioned to support this change. Research calls for academic faculty/staff training to support SVs’ and aid in their retention and academic success. Framed by Rhetorical and Relational Goal Theory (RRGT; Mottet et al., 2006), qualitative data identified SVs’ instructional communication needs and produced a faculty/staff training program. Twenty-three SVs were interviewed about their instructional communication needs, namely, a need for: Structure, Integration, and Awareness. These needs were translated into instructor communication behaviors, and a SV instructional communication training (SVIC) was created to (a) promote organization, (b) facilitate …
A Framework For Creating Virtual Reality Models For More Effective Coastal Flood Risk Communication, Tina Korani, Alexandrea Martinez
A Framework For Creating Virtual Reality Models For More Effective Coastal Flood Risk Communication, Tina Korani, Alexandrea Martinez
CSU Journal of Sustainability and Climate Change
Coastal cities are exposed to increasing risks of flooding from sea-level rise. Climate change is expected to double the frequency of coastal flooding within the next decade, and some areas could experience floods of a magnitude 100 times higher than currently (Vitousek et al., 2017). People living in at-risk areas often ignore the impact of climate change on flood intensity and frequency. Immersive visual storytelling techniques proved promising and powerful tools to engage with and raise awareness of flood hazards. Here, we are introducing a framework to use Virtual Reality (VR) to reach better people living in coastal cities and …
‘Making It Meaningful’: Co-Designing An Intervention To Improve Medication Safety For People From Culturally And Linguistically Diverse Backgrounds Accessing Cancer Services., Ashfaq Chauhan, Bronwyn Newman, Elsa Roberto, Ramesh Lahiru Walpola, Holly Seale, Melvin Chin, Reema Harrison
‘Making It Meaningful’: Co-Designing An Intervention To Improve Medication Safety For People From Culturally And Linguistically Diverse Backgrounds Accessing Cancer Services., Ashfaq Chauhan, Bronwyn Newman, Elsa Roberto, Ramesh Lahiru Walpola, Holly Seale, Melvin Chin, Reema Harrison
Patient Experience Journal
This study reports on the process of using an adapted Experienced-Based Co-Design (EBCD) conducted with culturally and linguistically diverse (CALD) consumers and cancer service staff to co-design the novel ‘Making it Meaningful’(MiM) instrument at a cancer service in Australia. Multi-source experiential and contextual information was gathered in phase 1 of the co-design and this evidence, coupled with knowledge gathered via a feedback event was used to inform three co-design workshops in phase 2. A series of meetings were conducted prior to and in between the workshops. Theory was progressively integrated into the workshop content. Two Mandarin speaking CALD consumers and …
Surveilling The Web, Mobile, And Language Accessibility Of Communication’S Digital Presence Within Institutions Of Higher Education Globally, Alicia M. Mason, Elizabeth A. Spencer, Megan C. Westhoff, Kristen M. Livingston, Josh Compton
Surveilling The Web, Mobile, And Language Accessibility Of Communication’S Digital Presence Within Institutions Of Higher Education Globally, Alicia M. Mason, Elizabeth A. Spencer, Megan C. Westhoff, Kristen M. Livingston, Josh Compton
Journal of Communication Pedagogy
This study aims to understand the general web accessibility of digital information networks which may serve as barriers for access to the global discipline of Communication through institutional and departmental websites, specifically for persons with disabilities and those with limited English proficiency (LEP). Our exploratory content analysis relies on computer-aided software to systematically analyze the departmental home pages of websites of institutional members of the International Communication Association (ICA), N = 77, representing 26 countries, globally. Findings from this study help us to: (1) better understand the general web, language, and mobile accessibility of discipline-related online information; (2) identify strengths …
Triggered By Socialbots: Communicative Anthropomorphization Of Bots In Online Conversations, Salla-Maaria Laaksonen, Kaisa Laitinen, Minna Koivula, Tanja Sihvonen
Triggered By Socialbots: Communicative Anthropomorphization Of Bots In Online Conversations, Salla-Maaria Laaksonen, Kaisa Laitinen, Minna Koivula, Tanja Sihvonen
Human-Machine Communication
This article examines communicative anthropomorphization, that is, assigning of humanlike features, of socialbots in communication between humans and bots. Situated in the field of human-machine communication, the article asks how socialbots are devised as anthropomorphized communication companions and explores the ways in which human users anthropomorphize bots through communication. Through an analysis of two datasets of bots interacting with humans on social media, we find that bots are communicatively anthropomorphized by directly addressing them, assigning agency to them, drawing parallels between humans and bots, and assigning emotions and opinions to bots. We suggest that socialbots inherently have anthropomorphized characteristics and …
Chatgpt, Lamda, And The Hype Around Communicative Ai: The Automation Of Communication As A Field Of Research In Media And Communication Studies, Andreas Hepp, Wiebke Loosen, Stephan Dreyer, Juliane Jarke, Sigrid Kannengießer, Christian Katzenbach, Rainer Malaka, Michaela Pfadenhauer, Cornelius Puschmann, Wolfgang Schulz
Chatgpt, Lamda, And The Hype Around Communicative Ai: The Automation Of Communication As A Field Of Research In Media And Communication Studies, Andreas Hepp, Wiebke Loosen, Stephan Dreyer, Juliane Jarke, Sigrid Kannengießer, Christian Katzenbach, Rainer Malaka, Michaela Pfadenhauer, Cornelius Puschmann, Wolfgang Schulz
Human-Machine Communication
The aim of this article is to more precisely define the field of research on the automation of communication, which is still only vaguely discernible. The central thesis argues that to be able to fully grasp the transformation of the media environment associated with the automation of communication, our view must be broadened from a preoccupation with direct interactions between humans and machines to societal communication. This more widely targeted question asks how the dynamics of societal communication change when communicative artificial intelligence—in short: communicative AI—is integrated into aspects of societal communication. To this end, we recommend an approach that …
The Dangers Of Deceit: An Analysis Of Odysseus’ Lie To Laertes In The Odyssey Book 24, Caitlin M. Panos
The Dangers Of Deceit: An Analysis Of Odysseus’ Lie To Laertes In The Odyssey Book 24, Caitlin M. Panos
Studies in Mediterranean Antiquity and Classics
Although many scholars claim that the general function of lying in the Odyssey is to establish oneself as intellectually superior, this assertion fails to recognize the ethical lessons presented through situations with deception. In this paper, I analyze cases of Odysseus’ deceit in the Odyssey and compare these to his lie to Laertes in Book 24 to demonstrate the potential moral dangers associated with lying. Through analysis of the situational context of the lies, the content presented in each lie, and the consequences of the deceit, I argue that the lie to Laertes can be used as evidence that lying …
Review: Christian Intercultural Communication, Andrew J. Ondo
Review: Christian Intercultural Communication, Andrew J. Ondo
Eleutheria: John W. Rawlings School of Divinity Academic Journal
A Review: Chang, C. Tim, and Ashley E. Chang. Christian Intercultural Communication: Sharing God’s Love with People of Other Cultures. Dubuque, IA: Kendall Hunt Publishing Company, 2021. 277 Pages. $82.11.
Shared Disposition Decision Making In The Emergency Department For Persons Living With Dementia, Justine Seidenfeld, Fernanda Bellolio, Anita Vashi, Courtney Van Houtven, Susan Hastings
Shared Disposition Decision Making In The Emergency Department For Persons Living With Dementia, Justine Seidenfeld, Fernanda Bellolio, Anita Vashi, Courtney Van Houtven, Susan Hastings
Journal of Geriatric Emergency Medicine
N/A
Interpersonal Communication Model For Children With Special Needs, I. T. Al Darabah, S. R. Darawsheh, M. S. Al Shaar, E. H. Almrahleh, A. S. Al-Shaar, Q. Hammouri
Interpersonal Communication Model For Children With Special Needs, I. T. Al Darabah, S. R. Darawsheh, M. S. Al Shaar, E. H. Almrahleh, A. S. Al-Shaar, Q. Hammouri
Information Sciences Letters
The emphasis of this study is on how children who have special needs communicate with one another (deaf). Participant observation, interviews, and documentation are among the methods that are used throughout the data-gathering process. According to the findings of the research, the interpersonal communication model for deaf children is made up of two different models, one of which is the dyadic communication model. This kind of dyadic communication does not take place during the teaching and learning process; rather, it takes place outside of regular class hours. The whole communication model comes in at number two. Throughout the teaching and …
Nursing Student Experiences During A Clinical Re-Assignment To Long Term Care In The Omicron Wave Of The Pandemic, Lisa J. Doucet, Paula D'Eon
Nursing Student Experiences During A Clinical Re-Assignment To Long Term Care In The Omicron Wave Of The Pandemic, Lisa J. Doucet, Paula D'Eon
Quality Advancement in Nursing Education - Avancées en formation infirmière
Background: The peak of the Omicron wave of COVID-19 created a sudden and unanticipated shortage of healthcare workers, particularly in long term care (LTC) triggering the provincial government’s call for aid. This culminated into a collaboration between universities and government to engage undergraduate nursing students to assist by re-assigning their clinical placements. This required a shift in location to LTC from acute care, and time frame, from end of semester to mid-semester.
Purpose: The purpose of this descriptive qualitative study was to explore nursing students’ experiences at one university who participated in a clinical reassignment during the peak …
Improving Communication Access With Deaf People Through Nursing Simulation: A Cross-Disciplinary Collaboration, Jamie L. Mccartney Ph.D., Tracy Gidden, Jennifer Biggs, Kathy Geething, Karl Kosko Ph.D.
Improving Communication Access With Deaf People Through Nursing Simulation: A Cross-Disciplinary Collaboration, Jamie L. Mccartney Ph.D., Tracy Gidden, Jennifer Biggs, Kathy Geething, Karl Kosko Ph.D.
Journal of Gender, Ethnic, and Cross-Cultural Studies
Baccalaureate nursing and sign language interpreting students participated in a pediatric discharge simulation with a deaf person playing the role of the baby’s parent. At the conclusion of the simulation, participants were emailed a consent letter and a link to a 17-item questionnaire developed by the authors. Responses were analyzed both quantitatively and qualitatively, whereby nonparametric statistics were calculated to examine Likert-scale items. A Mann-Whitney test statistic was calculated, instead of an independent samples t-test, given the smaller sample in the current study (n = 26). A question was posed to participants that evaluated their self-perception of the effectiveness of …