Digital Commons Network^™

Reducing Workplace Conflict: A Reasonable Expectation?, Stephen Mark Kominek

Department of Conflict Resolution Studies Theses and Dissertations

Workplace conflict is a part of everyday work life for many employees, from educationalinstitutions to businesses, and can occur for multiple different reasons. Research has shown that employees spend a significant amount of their life in the workplace and that addressing unresolved conflict is one of the costliest aspects of running an organization. The literature suggests that providing employees with the opportunity to experience greater job satisfaction may reduce the occurrence of workplace conflict. This quantitative study explored the experience of workers employed in various organizations and institutions. The theoretical frameworks applied in the study were Systems Theory and Maslow’s …

“Square Peg In A Round Hole” An Interpretative Phenomenological Analysis Of Workers’ Experiences With Workplace Conflict, Katherine Joanna Sosa

Department of Conflict Resolution Studies Theses and Dissertations

Conflict is a predictable aspect of organizational life. Research indicates that workers spend the majority of their lifetime at work and that unresolved conflict is one of the largest reducible costs in organizations. However, the majority of employee conflicts are not accurately addressed by rights-and-power based conflict management systems. This Interpretative Phenomenological Analysis (IPA) study explored the experiences and perceptions of workers who had been involved in an unresolved or escalated workplace conflict that was of consequence in their lives. The study sought to learn how it impacted them and how they made sense of the conflict, their organizations, and …

Exploring The Role Of Culture In Communication Conflicts: A Qualitative Study, Sadia Deep, Berhannudin Mohd Salleh, Hussain Othman

The Qualitative Report

This research article as a part of larger study intends to explore the role of culture in triggering communication conflicts among employees at the workplace. It also explores the role of Problem-based learning in resolving these culture based conflicts. Being a part of human life, conflict is a pervasive aspect of the socio-cultural and professional environment, especially at the workplace. The role of culture has one of the aspects that have played a pivotal role in initiating conflicts in the past. Using a qualitative research approach, this descriptive phenomenology study gathered data from semi-structured interviews from eighteen selected employees belonging …

A Case Study Illustrating The Importance Of Educating The Whole Person By Using The Arts As A Supplementary Training Tool In Workplace Learning, Matilda Mettälä

The Qualitative Report

From a humanistic, learner-centered view this practical case study involving Tetra Pak, a world leadingfood processing and packaging solution company,explores the role of emotion in learning and the arts as a supplementary training tool by describing and interpreting their new employee orientation trainings based on the facilitator’s accounts. This case will illustrate the added value the arts contribute as well as the need to include the whole person-concept in workplace learning. This case does not suggest an exact design with specifications of how this kind of training should be conducted, but rather this specific study will offer additional knowledgeby exemplifying …

Aligning Perspectives Of Subjective Well-Being: Comparing Spouse And Colleague Perceptions Of Social Worker Happiness, John R. Graham, Micheal L. Shier, Andrea M. Newberry, Elena Esina

The Qualitative Report

Social workers experience higher rates of burnout and attrition when compared to other health related occupational groups. Previous research on the well being of social workers has tended to focus on the social workers themselves. But the development of well-being is dynamic and is fostered through relationships and interactions with others. In the case of social workers, these relationships include workplace, professional, and personal life interactions. This research sought to better understand the level of congruence between a social worker’s perspective of well-being and perspectives held by significant people in their workplace and at home. Utilizing qualitative methods we interviewed …

Identifying The Factors That Influence Conflict Management Behavior Of Human Resource Professionals In The Workplace: An Analysis Of The Relationship Between Personality And Conflict Management Behavior, Gail Joyce Shapiro

Department of Conflict Resolution Studies Theses and Dissertations

Effective conflict management in the workplace can reduce the negative consequences of conflict. These negative outcomes can include low productivity, health-related stress, increased employee turnover, or litigation. A Human Resource (HR) professional can help mitigate these negative outcomes in the workplace when using effective conflict management behavior with employees. However, there is a void in research pertaining to HR professionals’ use of conflict management behavior.

This quantitative, correlational research study examined whether personality has an impact on assertive or cooperative conflict management behavior of HR professionals in the workplace. Statistical testing found a significant relationship between the harmonious, people-person (a …