Digital Commons Network^™

Integrated Crisis Mapping: Toward A Publics-Based, Emotion-Driven Conceptualization In Crisis Communication, Yan Jin, Pang, A., Glen Cameron

Research Collection Lee Kong Chian School Of Business

Extending current situation-based conceptualizations of crisis response, this paper develops a more generic and systemic approach to understanding the role of emotions in crisis situations. Taking an integrated approach, the authors propose a public-based, emotion-driven perspective to crisis communication modeling, mapping different crisis types, and underpinning them with two continua, the organization’s involvement with the crisis issue and primary public’s coping strategy. The paper further argues that the appropriate crisis response and tools to manage a crisis should address the full range of emotions for optimal effectiveness at both strategic and tactical levels.

Strategic Communication In Crisis Governance: Singapore’S Management Of The Sars Crisis, Jin Yan, Augustine Pang, Glen T. Cameron

Research Collection Lee Kong Chian School Of Business

The contingency theory of conflict management and current crisis management literature are integrated in this paper to examine how crisis has been communi-cated and managed by the Singapore government and what kinds of strategies arose during the various stages of the SARS crisis life-cycle. Findings show that the Singapore government played a predominant role in managing how its multiple publics perceived the crisis by extensive communication through the news media. The media, in turn, playing a supporting nation-building role, assisted the government's management and communication of the crisis. To effectively manage the perception and emotion of the various public, the …

Engaging Vernacular Voices: Exploring Online Public Spheres Of Discourse For Everyday Citizens, Linda Schifino

Electronic Theses and Dissertations

This project considers the ways in which ordinary citizens engage in public discourse. This work is guided by what Michael Schudson calls the triumph of democratic sensibilities--the expectation that everybody owns public life. A politically active citizenry is, therefore, vital to a healthy democracy. Further, this inquiry assumes a rhetorical view of civic engagement, arguing that participation in a democracy is more than merely casting one's vote. Consequently, it is essential to identify and evaluate the vehicles by which individual citizens can take part in discursive civic life.

The challenge to healthy public spheres of discourse in contemporary American society …