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Knowledge Sharing And Organizational Change In A Leading Telecommunications Equipment Vendor: A Case Study On Southern Networks, Katina Michael
Knowledge Sharing And Organizational Change In A Leading Telecommunications Equipment Vendor: A Case Study On Southern Networks, Katina Michael
Faculty of Informatics - Papers (Archive)
In 1999 Southern Networks deployed the Open Text Livelink knowledge management system (KMS). Livelink allowed for the centralization of key corporate applications and associated content at a global, regional, line-of-business, departmental and personal level. Prior to the implementation of Livelink on an enterprise scale, the corporation’s 94,500 employees relied on fragmented departmental web pages which were scattered across eleven different Web servers making the task of finding information very difficult. This paper describes how the process of knowledge transfer at Southern Networks changed with the deployment of Livelink and how it enabled the automation of workflows through the company’s Web-based …
Enhancing Decision Analysis Models With Web Agents, Jeffrey M. Keisler, Wei Zhang
Enhancing Decision Analysis Models With Web Agents, Jeffrey M. Keisler, Wei Zhang
Management Science and Information Systems Faculty Publication Series
Decision analysis (DA) can be enhanced by taking advantage of vast, real-time data available from the World Wide Web (the Web). Human intensive DA models such as influence diagrams may be linked with electronic agents that actively utilize the Web to generate data. At the time of modeling, results of agent actions are treated as stochastic events. Probability distributions are assessed conditioned on the range of outcomes for these events. When the DA model is evaluated the agent performs actions defined by the model in terms of the state of nature. Structuring links for these models presents technical challenges including …
The Boundary Spanner’S Role In Organisational Learning: Unleashing Untapped Potential, Siu Loon Hoe
The Boundary Spanner’S Role In Organisational Learning: Unleashing Untapped Potential, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
PurposeThe organizational behavior and management literature has devoted a lot attention on processes and technology in organizational learning. There has been little work to examine the role of boundary spanners in organizational learning. The purpose of this paper is to highlight the importance of boundary spanners in enhancing organizational learning.Design/methodology/approachThe existing boundary spanning literature was reviewed and the salient points on their role in organizational learning discussed.Practical implicationsThe paper offers a view on tapping the hidden potential of boundary spanners in organizations in order to enhance the organization's learning capacity form the external environment. Practicing manager would then be able …
Marketing, Consumers And Technology: Perspectives For Enhancing Ethical Transactions, Gene R. Laczniak, Patrick Murphy
Marketing, Consumers And Technology: Perspectives For Enhancing Ethical Transactions, Gene R. Laczniak, Patrick Murphy
Marketing Faculty Research and Publications
The advance of technology has influenced marketing in a number of ways that have ethical implications. Growth in use of the Internet and e-commerce has placed electronic "cookies," spyware, spam, RFIDs, and data mining at the forefront of the ethical debate. Some marketers have minimized the significance of these trends. This overview paper examines these issues and introduces the two articles that follow. It is hoped that these entries will further the important "marketing and technology" ethical debate.
Knowledge Management In Iran, Nader Ale Ebrahim, Ali Ghazizadeh, Arash Golnam
Knowledge Management In Iran, Nader Ale Ebrahim, Ali Ghazizadeh, Arash Golnam
Nader Ale Ebrahim
In the highly competitive global market, only organizations survive in which, knowledge has replaced labor and natural resources as the key source of sustainable growth and development. The organizations that have learnt doing things differently and doing different things. In such organizations knowledge and learning are widely considered as sustainable sources of competitive advantage. In this paper first we take a look at the history and the pioneers of knowledge management in Iran analyzing the evolutionary trend of knowledge management and its current condition in Iran. Then we trace the emphasis put on knowledge management in the fourth economic, social …
Analysis Of Resource-Sharing Decisions In Dyadic Collaborative Knowledge Creation: A Game-Theoretic Approach, Savitha Namuduri
Analysis Of Resource-Sharing Decisions In Dyadic Collaborative Knowledge Creation: A Game-Theoretic Approach, Savitha Namuduri
Managerial Sciences Dissertations
Knowledge is an asset that can give an organization competitive edge. However, knowledge creation is an expensive activity. One of the reasons organizations form knowledge creation collaborations is to share resources that are needed to create knowledge. This dissertation models the dyadic collaborations as games between the partners and arrives at resource-sharing schemes for them. Specifically, the collaborations are modeled as two games- Stackelberg Leader-Follower game and Partnership game. The types of collaborations are distinguished based on the nature of the marginal return functions with respect to knowledge creation investments for each of the collaborating organizations. Three essays are presented …
Finding The Sweet Spot: A Two Industry Study Using The Zone Of Tolerance To Identify Determinant Service Quality Attributes, Srinivas Durvasula, Antonio Lobo, Steven Lysonski, Subhash Mehta
Finding The Sweet Spot: A Two Industry Study Using The Zone Of Tolerance To Identify Determinant Service Quality Attributes, Srinivas Durvasula, Antonio Lobo, Steven Lysonski, Subhash Mehta
Marketing Faculty Research and Publications
This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage. Relationships of perceptions and expectations of service quality, mean service adequacy (MSA) and mean service superiority (MSS) with service satisfaction and loyalty are examined. Results indicate that the reliability aspect of service quality is strongly related to satisfaction and loyalty in the stockbrokerage industry, while the assurance aspect of service quality enjoyed a similar status in the life insurance industry. Results also confirm that while MSA and MSS both drive satisfaction and loyalty, perceptions of actual service have the strongest correlations with those …
Leveraging Social Networks And Team Configuration To Enhance Knowledge Access In Distributed Teams, Priscilla Arling, Mani Subramani
Leveraging Social Networks And Team Configuration To Enhance Knowledge Access In Distributed Teams, Priscilla Arling, Mani Subramani
Scholarship and Professional Work - Business
Increasingly organizations are utilizing geographically distributed teams to accomplish their goals. To a great extent this new way of working has been made possible by electronic communication technology. Yet even while managers are leveraging electronic communication technology to gain access to new knowledge and to enable new team configurations, they are concerned about the knowledge acquisition of distributed team members who interact primarily via electronic communication. The objective of this study is to deepen our understanding of the relationship of electronic communication technology use and team configuration with knowledge access in distributed teams. We do so by examining the communication …
The Use Of Information And Communication Technology For The Preservation Of Aboriginal Culture: The Badimaya People Of Western Australia, Katina Michael, L. Dunn
The Use Of Information And Communication Technology For The Preservation Of Aboriginal Culture: The Badimaya People Of Western Australia, Katina Michael, L. Dunn
Faculty of Informatics - Papers (Archive)
Information and Communication Technology (ICT) has been applied successfully to numerous remote Indigenous communities around the world. The greatest gains have been made when requirements have been first defined by Indigenous members of the community then pattern matched to an ICT solution.