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Library and Information Science

Western Michigan University

Technical services

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Migration As Catalyst For Organizational Change In Technical Services, Geraldine Rinna, Marianne Swierenga Nov 2020

Migration As Catalyst For Organizational Change In Technical Services, Geraldine Rinna, Marianne Swierenga

University Libraries Faculty & Staff Publications

This article describes the changes within the Western Michigan University Libraries Technical Services Department during a five-year period from 2012 to 2017, which involved a reorganization of staff and the migration to Alma/Primo, Ex Libris’ next-generation library management system and discovery solution. The aim of this case study is to understand the role these two significant events played in the transformation of the department.


Re: Structuring, Organizing, Inventing, And Imagining Technical Services, Geraldine Rinna, Marianne Swierenga, Emily Gross May 2018

Re: Structuring, Organizing, Inventing, And Imagining Technical Services, Geraldine Rinna, Marianne Swierenga, Emily Gross

University Libraries Faculty & Staff Presentations

Western Michigan University Libraries migrated to the cloud in 2015 with a new integrated library system (ILS) and discovery layer. In 2016, the Libraries began discussing a complete reorganization. This presentation will outline the changes that occurred in WMU's Technical Services Department as a result of the ILS migration and new overall organizational structure in the Libraries, and how technical services faculty and staff have adapted and seized the opportunity to reinvent the department.