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Utilizing The Power Of Continuous Process Improvement In Technical Services, Lisa A. Palmer, Barbara C. Ingrarssia, Jennifer Varney, Penny Glassman, Elaine Russo Martin
Utilizing The Power Of Continuous Process Improvement In Technical Services, Lisa A. Palmer, Barbara C. Ingrarssia, Jennifer Varney, Penny Glassman, Elaine Russo Martin
Lisa A. Palmer
Objective: Examine the efficiency of work processes in the Technical Services Department, with the goal of reducing the turnaround time by 50% or more for three specific processes: (1) acquiring books for requestors; (2) implementing serials title changes; and (3) handling of journal issues from receipt to binding.
Method: In summer 2003 the Library initiated a Continuous Process Improvement project. The project’s goal is to reduce time and/or save money by examining and improving work processes. The charge for the Technical Services team is to (1) reduce the turnaround time by 50% or more for firm orders from when the …