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University of Central Florida

2010

Business

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Uncovering The Potential Of A New More Affluent And Loyal Market: The Curacao North Sea Jazz Festival, Robertico R. Croes, Manuel A. Rivera, Kelly Semrad Dec 2010

Uncovering The Potential Of A New More Affluent And Loyal Market: The Curacao North Sea Jazz Festival, Robertico R. Croes, Manuel A. Rivera, Kelly Semrad

Dick Pope Sr. Institute Publications

No abstract provided.


Building Association Attendance: Differences Between Chapter, Regional, And Annual Meetings From The Perception Of The Association Members, Jill Fjelstul, Kimberly Severt, Deborah Breiter Sep 2010

Building Association Attendance: Differences Between Chapter, Regional, And Annual Meetings From The Perception Of The Association Members, Jill Fjelstul, Kimberly Severt, Deborah Breiter

Rosen Faculty Scholarship and Creative Works

The objective of this study was to identify meeting patterns and trends related to chapter, regional, and/or annual conference attendance. Factors likely to increase attendance, attendance trends over a 5-year period, recommendations by association members, and the preferred mode of delivery were identified. Results will assist meeting planners in providing maximum benefits to association members and to potentially increase attendance at each conference level.


Food Safety At Fairs And Festivals: Vendor Knowledge And Violations At A Regional Festival, Ji-Eun Lee, Barbara A. Almanza, Douglas C. Nelson Sep 2010

Food Safety At Fairs And Festivals: Vendor Knowledge And Violations At A Regional Festival, Ji-Eun Lee, Barbara A. Almanza, Douglas C. Nelson

Rosen Faculty Scholarship and Creative Works

This 2-year study examined the food safety knowledge of food vendors at one of Indiana's largest festivals, and compared it with health inspection violations at this event. Ninety-four percent of nonprofit food vendors in 2006 and 100% of nonprofit food vendors in 2008 participated. Descriptive statistics, correlation matrices, and general linear models (GLM) were employed. Results for average knowledge scores were that respondents were able to correctly answer 6.16 out of 10 questions (62%) in 2006 and 10.2 out of 14 (73%) in 2008. Results from the correlations and the GLM showed that vendors serving temperature control for safety (TCS) …


The Accelerator, Volume 4 Issue 6, Summer 2010, Christa Santos Jul 2010

The Accelerator, Volume 4 Issue 6, Summer 2010, Christa Santos

The Accelerator

No abstract provided.


Tourism To Japan: Quantitative Analyses On Perceived Image Of Japan As A Travel Destination, Abraham Pizam, Tadayuki Hara Jul 2010

Tourism To Japan: Quantitative Analyses On Perceived Image Of Japan As A Travel Destination, Abraham Pizam, Tadayuki Hara

Dick Pope Sr. Institute Publications

While some previous reports in Japanese claimed several factors as important and effective to attract foreign visitors to Japan, namely inbound visitors, this report may be the one of a few with scientific and quantitative data analysis to back up the findings. Respondents' profiles were collected at the same time so that we can not only view the general profiles of respondents but also conduct advanced statistical analyses.


Measuring And Explaining Competitiveness In The Context Of Small Island Destinations, Robertico R. Croes Jun 2010

Measuring And Explaining Competitiveness In The Context Of Small Island Destinations, Robertico R. Croes

Faculty Scholarship and Creative Works

This study measures and explains competitiveness among small island destinations. Current measures of competitiveness do not respond to the special needs of small island destinations. An alternative measurement suggests a more suitable Tourism Competitiveness Index (TCI), and through the application of panel regression analysis, tracks the most important factors affecting competitiveness among island destinations. The findings imply likelihood that more expensive destinations obtain a larger share of regional tourism revenues. The study concludes that providing a high-quality product may allow destinations to become and remain competitive.


Examining The Relationship Among Service Recovery, Affective Commitment, Calculative Commitment, And Trust For E-Travel Retailers, Khaldoon Nusair Jun 2010

Examining The Relationship Among Service Recovery, Affective Commitment, Calculative Commitment, And Trust For E-Travel Retailers, Khaldoon Nusair

Rosen Faculty Scholarship and Creative Works

There is a gap in the literature with respect to studies that examined the importance of service recovery for Generation Y customers in an online travel context. This study examines various dimensions of commitment important to the development and maintenance of enduring relationships with Generation Y. The theoretical foundations for this study are based on social exchange theory, commitment-trust theory, and organizational commitment theory. The results of the study shows that affective commitment and trust are the most important constructs for building longterm relationships following service recovery; on the other hand, calculative commitment had negative impact on trust. The implications …


Ecotourists' Loyalty: Will They Tell About The Destination Or Will They Return?, Manuel Antonio Rivera, Robertico R. Croes May 2010

Ecotourists' Loyalty: Will They Tell About The Destination Or Will They Return?, Manuel Antonio Rivera, Robertico R. Croes

Faculty Scholarship and Creative Works

The objective of this study is to investigate the impact of price, value, satisfaction, quality, and performance on the ecotourists' loyalty towards the destination. By using an attitudinal approach, loyalty is conceptualised by analysing the post-purchase decision-making of the ecotourists (intent to return or recommend). The analysis is based on 454 on-site surveys collected from ecotourists visiting the Galapagos Islands in Ecuador. The results from path analysis indicate that ecotourists are not likely to return but are willing to recommend the destination. The findings suggest that the Galapagos Islands might be perceived as an iconic destination and considered a ‘once …


Athletic Voices And Academic Victories: African American Male Student-Athlete Experiences In The Pac-Ten, Keith Harrison May 2010

Athletic Voices And Academic Victories: African American Male Student-Athlete Experiences In The Pac-Ten, Keith Harrison

Dr. C. Keith Harrison

The purpose of this study was to explore participants’ academic experiences and confidence about their academic achievement. Participants (N = 27) consisted of high-achieving African American male student—athletes from four academically rigorous American universities in the Pac-Ten conference. Most of the participants competed in revenue-generating sports and were interviewed to obtain a deeper understanding of their successful academic experiences. Utilizing a phenomenological approach four major themes emerged: “I Had to Prove I’m Worthy,” “I’m a Perceived Threat to Society,” “It’s About Time Management,” and “It’s About Pride and Hard Work.” Stereotype threat and stereotype reactance are investigated in relation to …


An Analysis Of Event Managers' Problem-Solving Propensity: Applying The Problem-Solving Inventory (Psi) To The Field Of Event Management, Dana V. Tesone, Mary Jo Ross, Randall Upchurch Mar 2010

An Analysis Of Event Managers' Problem-Solving Propensity: Applying The Problem-Solving Inventory (Psi) To The Field Of Event Management, Dana V. Tesone, Mary Jo Ross, Randall Upchurch

Rosen Faculty Scholarship and Creative Works

The field of event management encompasses the conceptualization of a festival or event, a determination of the intended target market, coordination of systems, policies, and procedures needed to plan and support the event, and the eventual administration of a proposed event. This broad scope of functional duties surrounding event planning requires that an event manger have at his or her disposal a diverse repertoire of problem-solving abilities. Using Heppner's Problem-Solving Inventory (PSI) the researchers determined that the sampled group of event professionals from the International Special Events Society (ISEP) exhibited high levels of problem-solving self-confidence, high approach behavior, and high …


Excesses Of The Super Bowl, Richard C. Crepeau Feb 2010

Excesses Of The Super Bowl, Richard C. Crepeau

On Sport and Society

From its modest beginnings in 1966 at the AFL-NFL Championship Game in Los Angeles down to Super Bowl XLIV, it has become increasingly apparent that Super Sunday has grown exponentially and in the process has become a bloated monster. Over the past quarter century or more Super Sunday has illustrated the ability of a sporting event to offer a distorted and exaggerated version of social reality and social values in America and the Super Bowl has done this on a grand, glorious, and obscene scale.


The Value Of Destination Loyalty: Myth Or Reality?, Robertico R. Croes, Amir Shani, Andrew Walls Jan 2010

The Value Of Destination Loyalty: Myth Or Reality?, Robertico R. Croes, Amir Shani, Andrew Walls

Faculty Scholarship and Creative Works

Given the growing appeal of the concept of destination loyalty in tourism marketing, it is highly important to investigate the travel expenditures of loyal vs. non- or less loyal visitors. Adopting the behavioral approach to loyalty, this study examines the spending patterns of visitors to Kissimmee-St. Cloud, while comparing between the different loyalty segments: no previous visit, one previous visit, and multiple visits. The analysis is based on an intercept survey conducted by the Kissimmee-St. Cloud Convention and Visitors Bureau∗ (KSCVB, 2006), which yielded a sample of 4,301 visitors. In contrast to the prevalent concept, the results show that first …


Small Island Tourism Competitiveness: Expanding Your Destination's Slice Of Paradise, Robertico R. Croes Jan 2010

Small Island Tourism Competitiveness: Expanding Your Destination's Slice Of Paradise, Robertico R. Croes

Dick Pope Sr. Institute Publications

The lecture consists of two sections. The first section discusses the theoretical underpinnings of the competitiveness theory as it applies to the tourism development debate. The second section focuses on the empirical testing of four propositions derived from the tourism competitiveness literature Proposition 1: small island destinations engage in fierce competition. Proposition 2: simplicity rather than richness is a more useful benchmarking criterion for small island destinations. Proposition 3: non-price competition is the most significant driver of destination competitiveness. And, proposition 4: tourism competitiveness increases the quality of life for the destinations' citizens.


Athletes In Confessional Mode, Richard C. Crepeau Jan 2010

Athletes In Confessional Mode, Richard C. Crepeau

On Sport and Society

What is it about the media, and by implication, the public, that we seem to require a public confessional from our fallen heroes and icons? As I watched some of the Mark McGwire interview with Bob Costas I wondered if it had started with McGwire looking at the floor and saying, "Forgive me Bobby, for I have sinned." I trust it did not, even though it might have added to the ambiance.


Competitive Actions Of New Technology Firms The Red Queen Effect And New Firm Performance, Robert L. Porter Jan 2010

Competitive Actions Of New Technology Firms The Red Queen Effect And New Firm Performance, Robert L. Porter

Electronic Theses and Dissertations

The competitive strategy used by a new firm may be the most important strategy it ever employs (Covin & Slevin, 1989; Ferrier, 2001). A well-chosen and executed firm strategy is essential for a firm to realize its potential competitive advantage (Porter, 1981). A firm‘s strategic intent and resulting competitive actions are especially important when firms are new and vulnerable as they strive to learn which strategic actions help them adapt to their rivals actions and to their environment (Stinchcombe, 1965). Further, the competitive actions that new firms choose to take with rival firms affects the overall competitive dynamics of their …


Essays On Corporate Governance, Tih Koon Tan Jan 2010

Essays On Corporate Governance, Tih Koon Tan

Electronic Theses and Dissertations

This dissertation is composed by two essays that explore corporate governance issues in S&P firms. The first essay examines changes in corporate governance after a firm gets added to the S&P 500 index? Using firms added from 1994 to 2007, this paper examines how governance mechanisms change for these firms. Specifically, I look at both the overall governance and details on how each mechanism changes. I find that governance improves after being added to the index. Controlling for firm size, leverage, prior firm performance, and growth opportunities, the market reacts positively to governance improvements as a whole. In addition, changes …


Resource Accumulation Dynamics During The New Venture Formation Process, Amy Gresock Jan 2010

Resource Accumulation Dynamics During The New Venture Formation Process, Amy Gresock

Electronic Theses and Dissertations

As described by the resource-based view, resource accumulation is a key concern for new ventures. Although we know that getting the right resources is a critical issue to organizations, we know far less about how fledgling firms assemble these resources over time. The purpose of this study is to examine the dynamics of resource accumulation and their effect on performance and growth during new venture formation. In particular, I examine the constructs of financial capital, human capital, and performance, and will test relationships using a sample from the Kauffman Firm Survey (KFS) that provides the necessary data to test my …


Two Essays On Product Design And Consumer Evaluations, Sangwon Lee Jan 2010

Two Essays On Product Design And Consumer Evaluations, Sangwon Lee

Electronic Theses and Dissertations

This paper is about the central role of product design on consumer evaluations. While the design literature has articulated two different types of design, i.e. form-based design and function-based design (Khalid 2004), most extant marketing literature has mostly focused on the impact of functional design on performance (see Chitturi, Raghunathan, and Mahajan (2007) for a notable exception). In this paper, I examine the individual and joint effects of the two design dimensions: form design and functional design on consumer evaluations of new products. In the first essay, employing theoretical underpinnings from processing fluency theory, I investigate four major research questions. …


An Empirical Investigation Into Organizational Learning In Hotel Organization, Umut Avci, Izzet Kilinc, Fevzi Okumus Jan 2010

An Empirical Investigation Into Organizational Learning In Hotel Organization, Umut Avci, Izzet Kilinc, Fevzi Okumus

Rosen Faculty Scholarship and Creative Works

This study aimed to investigate the relationship among individual learning, team learning and organizational learning. Data was collected from 799 employees, who worked in four and five star hotels operated in Mugla, Turkey. The study findings indicate that there is a meaningful relationship among individual learning, team learning and organizational learning. In particular, team learning appears to explain organizational learning more than individual learning. Based on the study findings, it can be recommended that in order to facilitate organizational learning, hotel organizations should critically analyze and utilize the factors that facilitate team learning.


Examining Technology Adoption And Management Perception Of Inventory Management Systems: The Case Of Aruba Restaurants, Kimberly Severt, Robin B. Dipietro, Diana Herrera Jan 2010

Examining Technology Adoption And Management Perception Of Inventory Management Systems: The Case Of Aruba Restaurants, Kimberly Severt, Robin B. Dipietro, Diana Herrera

Rosen Faculty Scholarship and Creative Works

The purpose of this paper is to explore the use of automated inventory management systems (IMS) and identify the stage of technology adoption for restaurants in Aruba. A case study analysis involving twelve members of the Aruba Gastronomic Association was conducted using a qualitative research design to gather information on approaches currently used as well as the reasons and perceptions managers/owners have for using or not using automated systems in their facilities. This is the first study conducted using the Aruba restaurant market. Therefore, the application of two technology adoption models was used to integrate critical factors relevant to the …


The Accelerator, Volume 4 Issue 7, Winter 2010, Christa Santos Jan 2010

The Accelerator, Volume 4 Issue 7, Winter 2010, Christa Santos

The Accelerator

No abstract provided.


Three Studies Related To The Institutionalization Of International Financial Reporting Standards., Anna Alon Jan 2010

Three Studies Related To The Institutionalization Of International Financial Reporting Standards., Anna Alon

Electronic Theses and Dissertations

This dissertation consists of three separate, but related, studies on the institutionalization of International Financial Reporting Standards (IFRS). The first study examines the relationship between the national variables and the level of IFRS adoption. Theoretical insights regarding the level of national IFRS adoption come from the world-level institutional theory (Meyer et. al., 1997). Archival data are utilized for the study. The findings indicate that countries with weaker national governance structures and lower economic development demonstrate the highest level of commitment to IFRS. Nationalism was found to influence the extent of adoption. The study contributes to IFRS adoption literature by recognizing …


Two Essays On Bidding In Multi-Unit Common Value Auctions, Minjie Shao Jan 2010

Two Essays On Bidding In Multi-Unit Common Value Auctions, Minjie Shao

Electronic Theses and Dissertations

This dissertation consists of two essays on the topic of bidding in multi-unit common value auction. Essay one examines the role of capacity constraint on the auction results and bidding behavior. We consider a general case where bidders are unconstrained, and a second setting where bidders are capacity constrained. We document downward sloping demand curves for individual bidders. Bidders shade their bids by submitting quantity-price pairs and spreading their bids. The winner's curse is strong in the unconstrained treatment, but we find no evidence of the winner's curse when bidding constraints are imposed. Unconstrained bidders shade bids significantly more and …


Florida's Grand Beach Resorts, Exhibit Brochure, Tanya Jo Ormseth, Grenka Bajramoski Jan 2010

Florida's Grand Beach Resorts, Exhibit Brochure, Tanya Jo Ormseth, Grenka Bajramoski

Rosen Library Exhibits

No abstract provided.


Three Studies Investigating The Legal Liability Implications Of The Sarbanes-Oxley Act Of 2002, Jillian Phillips Jan 2010

Three Studies Investigating The Legal Liability Implications Of The Sarbanes-Oxley Act Of 2002, Jillian Phillips

Electronic Theses and Dissertations

This dissertation examines the litigation and legal liability exposure of auditors related to the Sarbanes-Oxley Act of 2002 (SOX). Three separate studies were conducted to examine how auditor's litigation exposure is evaluated by potential litigants (lawyers), and how auditor liability is evaluated by jurors, following the bankruptcy of a client. The first study examines whether the auditor's SOX Section 404 reporting decisions influence lawyers' assessments of their litigation exposure. The second study investigates whether voluntary disclosures of significant deficiencies in internal controls within the SOX Section 404 report, and the subjectivity of the internal control judgments made by the auditor, …


Testing The Impact Of Tourism On Competitiveness: The Case Of Puerto Rico, Robertico Croes, Manuel A. Rivera Jan 2010

Testing The Impact Of Tourism On Competitiveness: The Case Of Puerto Rico, Robertico Croes, Manuel A. Rivera

Rosen Faculty Scholarship and Creative Works

This study examines the empirical relationship between tourism and the competitiveness of a destination. It uses the cointegration and error correction model (ECM) in a bivariate context as a precondition to apply the Granger causality test. This procedure was carried out in the case of Puerto Rico's tourism industry during 1960–2004. The study found cointegration in the intertemporal rather than the contemporaneous effects, as well as a one-directional causality running from changes in tourism spending to changes in competitiveness. This result highlights the long-run equilibrium spending behaviour of tourists as a major concern of destination managers.


A Method For Developing Churchmanian Knowledge Management Systems, Lars Linden Jan 2010

A Method For Developing Churchmanian Knowledge Management Systems, Lars Linden

Electronic Theses and Dissertations

Some problems confronted by managers include ill-formulated wicked planning problems, a type of problem that is difficult to solve because, in part, it is difficult to know what the problem is. The Churchmanian Knowledge Management Systems (CKMS) (Richardson & Courtney, 2004) is comprised of design principles for aiding system designers, managers, and clients who make decisions pertaining to these ill-formulated wicked planning problems. Problemography theory is proposed as a method for developing a CKMS. The method aims to measure CKMS development by using development tools that enables stakeholders and theoreticians to clarify CKMS development. A study was conducted to test …


Exploring The Association Of The Attributes Of Self-Service Kiosks, Customer Check-In Satisfaction, And Customer Commitment In C, Gary Deel Jan 2010

Exploring The Association Of The Attributes Of Self-Service Kiosks, Customer Check-In Satisfaction, And Customer Commitment In C, Gary Deel

Electronic Theses and Dissertations

Research regarding self-service technology and its integration into the traditional service environment is relatively limited as it applies to the lodging industry. The purpose of this study was to investigate the customer check-in satisfaction and customer commitment impacts of self-service hotel kiosks as implemented in convention hotels by examining perceptions of kiosk users. It has been theorized that customer perceptions of self-service technology attributes are positively related to satisfaction and subsequent commitment. A model was employed in this study that had been previously supported outside of the hospitality industry which demonstrated support for a universal standard of investigating self-service technology …


Fall Food Festivals Around The World, Exhibit Brochure, Nicole Leboeuf, Jamie Conklin Jan 2010

Fall Food Festivals Around The World, Exhibit Brochure, Nicole Leboeuf, Jamie Conklin

Rosen Library Exhibits

No abstract provided.


If You Build It, They Will Come: The Scope And Impact Of Sports Tourism, Exhibit Brochure, Kerri Bottorff, Tim Bottorff Jan 2010

If You Build It, They Will Come: The Scope And Impact Of Sports Tourism, Exhibit Brochure, Kerri Bottorff, Tim Bottorff

Rosen Library Exhibits

No abstract provided.