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The Effect Of Accepting External Influence On Emotional Labor: A Study On White-Collar Workers In Turkey, Buket Akdol, Gamze Guzin Kazakoglu

UBT International Conference

It was many years after Industrial Revolution that the threat child labor and working under inhumanitarian conditions poses as physical burden to laborers and the severity of the fact that they had to work for many hours under such ardous conditions were realized. However, as industry developed and the concept of being a laborer evolved into a task that requires emotional assets of laborers other than physical burden as well, the “emotional labor” of workers was started to be investigated as a concept. First brought up by American sociologist Arlie Hochschild in 1979 in her book “The Managed Heart” that …