Digital Commons Network^™

Evaluation Of Malaysian Retail Service Quality, Mohd Roslan Mohd Nor, Zalina Ibrahim, Linda Dana, Ahmad Faisal Mahdi, Mohamad Zaid Mohd Zin, Mohd Anuar Ramli

Mohd Roslan Mohd Nor

In retailing different requirement of service quality in product or services environment required. Some of the retail stores have lack on service quality whereas the salesperson is not well trained, unknowledgeable and rude. This study aims to evaluate the retail service quality from a supermarket in Kuching, Malaysia and sets out to determine what influence customers to shop. This research looks at the five dimensions of retail service quality: the physical aspect, reliability, personal interaction, problem solving and policy. A survey of 200 respondents was conducted and reliability test is measured to represent the dimensions whereas regression test and Pearson …

Symposium Report: Findings From The Research Roundtable On The Economic And Community Impact Of Broadband, Edward Feser, John Horrigan, William Lehr

Edward J Feser

In December 2012, a group of experts spanning disciplines and practice in the field of broadband policy met to discuss how the research community can better serve state and local policymakers and other stakeholders. This group of subject matter experts was convened to examine how best to measure the economic impact of state and national broadband deployment and capacity/adoption building efforts. The impetus for the symposium stemmed from the widespread view that there is a deficit of research, standards, and measurements to adequately inform the widely acknowledged view that broadband Internet is a driver of sustainable economic and community development. …

Watch The World "Burn": Copyright, Micropatent And The Emergence Of 3d Printing, Matthew A. Susson

Matthew A Susson

Where the Industrial Revolution introduced the notion of mass production of goods — and thereby upended previous economic models — 3D printing now “makes it as cheap to create single items as it is to produce thousands,” which “may have as profound an impact on the world as the coming of the factory did.” In short, a new fabrication revolution is coming.

3D printing is, put simply, a technology that allows one to transform a digital file into a physical product — in other words, we can now print actual objects. Technology that allows users to manufacture complex objects at …

Factors Influencing The Implementation Of Health Care Reform: An Examination Of The Concurrent Care For Children Provision, Lisa C. Lindley, Sheri Edwards, Don J. Bruce

Lisa C Lindley

In the wake of the 2013 Presidential reelection, states now face the reality of implementing the healthcare reform, including ACA section 2302 (Concurrent Care for Children). The purpose of our study was to examine the influence of economic, political, and legal factors on state implementation of ACA 2302. Using data from 2010 to 2012, our analysis revealed that for early implementers economic, political or legal factors did not influence implementation of ACA 2302. In 2011, states that were engaged in Medicaid cost containment efforts were more likely to implement ACA 2302 and in 2012, states experiencing a budgetary crisis were …