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Articles 301 - 322 of 322
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Social Exchange And Customer Service: The Relationship Between Perceived Organizational Support, Leader-Member Exchange, And Customer Service Behavior, Lisa Michelle Polly
Social Exchange And Customer Service: The Relationship Between Perceived Organizational Support, Leader-Member Exchange, And Customer Service Behavior, Lisa Michelle Polly
LSU Doctoral Dissertations
As the economy continues to shift from the production of goods to the delivery of services, one way in which an organization might set itself apart from its competition is through the delivery of high quality customer service. Therefore, a critical question for organizations becomes how to elicit the appropriate level of service from its employees. The purpose of the current study was to propose and test a social exchange based model of customer service. Specifically, it was suggested that the quality of the organization-service employee and manager-service employee relationships would be related to employee customer service behavior through their …
Prevention Of Eating Disorders In Athletes: An Intervention For Coaches, Brooke L. Whisenhunt
Prevention Of Eating Disorders In Athletes: An Intervention For Coaches, Brooke L. Whisenhunt
LSU Doctoral Dissertations
Research has found that athletes, particularly those involved in "aesthetically-oriented" sports, are at increased risk for engaging in unhealthy weight reduction practices and developing clinical eating disorders. Prevention studies of eating disorders have had some success, but there are very few published studies that address prevention in athletes. This study was designed as an eating disorders prevention program that targeted coaches as change agents. Cheerleading coaches at national or regional conferences attended an intervention workshop or a control workshop. Coaches who attended the intervention workshop received information regarding nutrition, eating disorders, and ways to manage athletes with eating disorders. They …
The Body Morph Assessment Version 2.0 (Bma 2.0): A Psychometric Study, Tiffany M. Stewart
The Body Morph Assessment Version 2.0 (Bma 2.0): A Psychometric Study, Tiffany M. Stewart
LSU Doctoral Dissertations
A computerized procedure for assessing body image, called the Body Morph Assessment Version 2.0 (BMA 2.0), was developed to serve as reliable and valid measure of body image. The BMA 2.0 is an extention of an earlier prototype called the Body Morph Assessment (BMA; Stewart, Williamson, Smeets, & Greenway, 2000). Although flexible in its uses, the BMA 2.0 targets the measurement of body image in people ranging in body size from very thin to very obese. The BMA was evaluated in terms of its psychometric characteristics. A sample of 217 subjects, composed of four distinct groups classified by gender and …
The Development And Validation Of The Parent Instruction-Giving Game With Youngsters (Piggy) In A Head Start Population, Stephen Danial Anthony Hupp
The Development And Validation Of The Parent Instruction-Giving Game With Youngsters (Piggy) In A Head Start Population, Stephen Danial Anthony Hupp
LSU Doctoral Dissertations
Head Start families demonstrate many of the risk factors that relate to the development of noncompliance and other behavior problems in young children, such as low income, limited education, teenage pregnancy, isolation, family stress, single parenthood, and parental psychopathology. Noncompliant preschool-aged children often continue to display difficulties through adolescence. Parent Management Training programs have been developed which can improve child compliance. However, many of the same risk factors that lead to child noncompliance also reduce the effectiveness of parenting interventions. Thus, more efficient assessment and intervention strategies need to be developed to facilitate the treatment of child behavior problems in …
Feedback Seeking In Customer Service Relationships, Aletta Machell Barnard
Feedback Seeking In Customer Service Relationships, Aletta Machell Barnard
LSU Doctoral Dissertations
With the shift to a service economy (Cascio, 1995), customer service effectiveness is a critical measure of success for service firms. In service relationships, where a single employee may be the only point of contact for customers, monitoring service effectiveness becomes incumbent upon the employees delivering the service (i.e., boundary spanners). The purpose of this study was to provide an investigation into service effectiveness (i.e., customer satisfaction and repatronage and word-of-mouth intentions) in service relationships. Specifically, boundary spanners' perceived organizational support (POS) was proposed to impact customer satisfaction through its impact on feedback seeking behaviors (i.e., direct inquiry, monitoring, positive …
Somatic Complaints And Health Care Utilization In Children Exposed To Violence, Kellie Ann Hilker
Somatic Complaints And Health Care Utilization In Children Exposed To Violence, Kellie Ann Hilker
LSU Doctoral Dissertations
In the United States, violence has been referred to as a public health epidemic and violence exposure of our youth is a particularly serious national concern. Numerous negative outcomes are associated with both child victimization and violence exposure including externalizing problems, internalizing symptoms, and poor academic performance. Somatic complaints, which have been associated with internalizing symptoms, have been found as well; however, physical complaints have not been studied in depth. Additionally, health care utilization is an area that is not widely studied in pediatric psychology, but positive associations between posttraumatic stress disorder and increased health care utilization has been found …
Treatment Acceptability For The Prevention Of Obesity And Type 2 Diabetes Mellitus: The Effects Of Ethnicity, Weight, And Genetic Predisposition, Jean Marie Thaw
Treatment Acceptability For The Prevention Of Obesity And Type 2 Diabetes Mellitus: The Effects Of Ethnicity, Weight, And Genetic Predisposition, Jean Marie Thaw
LSU Doctoral Dissertations
Childhood obesity and its associated health consequences, such as type 2 diabetes mellitus, have dramatically increased over the past 30 years, with the greatest rise in African-American female children and adolescents. Although current prevention efforts show promising results, recent genetic findings may soon expand treatment strategies to include new medications and gene therapies specifically designed to prevent the development of obesity and type 2 diabetes in children. However, little is known about the acceptability of these interventions. The primary aim of this study was to examine the hypothetical impact of genetic knowledge on treatment acceptability in the prevention of childhood …
A Qualitative Analysis Of Figural Memory Performance In Persons With Epilepsy, Deborah Schrager Hoffnung
A Qualitative Analysis Of Figural Memory Performance In Persons With Epilepsy, Deborah Schrager Hoffnung
LSU Doctoral Dissertations
This study examined nonverbal memory in patients with intractable temporal lobe epilepsy (TLE) on a figural reproduction task, the Rey-Osterrieth Complex Figure (ROCF). The Boston Qualitative Scoring System (BQSS) was used to examine whether qualitative features of ROCF performance could discriminate between those with right and left TLE. As predicted, seizure groups did not differ on a standard quantitative scoring system for the ROCF. Contrary to prediction, the right TLE group did not perform more poorly on BQSS measures of quality or organization, and they did not have greater difficulty recalling the figure after a delay. There was a trend …
Relationship Between Weight Loss And Body Image In Obese Individuals Seeking Weight Loss Treatment, Deborah Lynn Reas
Relationship Between Weight Loss And Body Image In Obese Individuals Seeking Weight Loss Treatment, Deborah Lynn Reas
LSU Doctoral Dissertations
The present study investigated the nature and extent of changes in body image following weight loss treatment in an obese sample and examined the role of weight loss in predicting body image improvement. Participants were 53 obese individuals (BMI > 30) recruited from the Pennington Biomedical Research Center in Baton Rouge, the Scripps Clinic in San Diego, CA, and the Weight Management Center at the St. Charles Hospital in New Orleans. Measures of psychological functioning and a figural body image rating procedure (Body Image Assessment for Obesity; BIA-O, Williamson, et al., 2000) were administered at baseline and after a 6-month follow-up …
The Role Of Attention In Affect Perception: An Examination Of Mirsky's Four Factor Model Of Attention In Chronic Schizophrenia, Dennis R. Combs
The Role Of Attention In Affect Perception: An Examination Of Mirsky's Four Factor Model Of Attention In Chronic Schizophrenia, Dennis R. Combs
LSU Doctoral Dissertations
Attention and affect perception was examined in a sample of sixty-five persons with chronic schizophrenia. Attentional skills may be related to deficits in affect perception due to a lack of attention to important information contained in the face. Deficits of this sort can dramatically inhibit appropriate social functioning. However, there is a lack of empirical research on this topic. Mirsky's four factor model of attention was used as a broad-based assessment of attentional functioning. The four factors of attention were: 1) Focus-Execute, 2) Encode, 3) Sustain, and 4) Shift. Neuropsychological measures reflective of attentional factor were administered. In this study, …
The Relation Between Electrodermal Activity In Sleep, Negative Activity Affect, And Stress In Patients Referred For Nocturnal Polysomnography, Laura Elaine Lajos
The Relation Between Electrodermal Activity In Sleep, Negative Activity Affect, And Stress In Patients Referred For Nocturnal Polysomnography, Laura Elaine Lajos
LSU Doctoral Dissertations
The study of electrodermal activity (EDA) began over a century ago, and the phenomenon has been linked to many aspects of emotion, arousal and attention. A subset of studies has focused on the occurrence of EDA in sleep (EDAS). These investigations have led to definitive conclusions on when EDA is most likely to occur during the sleep cycle, i.e., slow-wave sleep. Studies have also shown that at least moderate stress tends to increase EDAS, but these studies have fallen short methodologically. The aims of the present study were: (a) to investigate the relation of negative affect and stress to EDAS, …
Aspects Of Cognition In Human Mate Selection, Michael J. Stasio
Aspects Of Cognition In Human Mate Selection, Michael J. Stasio
LSU Doctoral Dissertations
Evolutionary perspectives on human mating have provided testable hypotheses regarding what qualities people desire in their mates and why they want them. One study was conducted to replicate previous findings in mate preference using a more sophisticated paired comparison methodology to develop scales. Paired comparison scaling generally replicated gender differences in mate preferences consistent with evolutionary predictions. Further, decision-making reaction time (ms) suggested the presence of an underlying psychological continuum of selection criteria. A series of studies were then conducted applying the information processing approach (IPA) to investigate attention and knowledge organization in mate preference. The dot-probe paradigm was used …
Use Of Actigraphy To Objectively Measure Motor Restlessness In Restless Legs Syndrome, Tai Anderson Istre
Use Of Actigraphy To Objectively Measure Motor Restlessness In Restless Legs Syndrome, Tai Anderson Istre
LSU Doctoral Dissertations
Restless Legs Syndrome (RLS) is a disorder characterized by disagreeable leg sensations, usually prior to sleep onset, which cause an almost irresistible urge to move the legs. A characteristic feature of this disorder is that the movements are partially or completely relieved with leg motions. Attempts to find the underlying pathology have been unsuccessful. Thus, there are no objective physiological tests to diagnose this condition. Using the Suggested Immobilization Test (SIT), the current study attempted to validate a new and practical method for quantifying the motor symptoms of RLS, actigraphy. To this end, the SIT with actigraphy was evaluated for …
Qualitative Scoring Of The Rey 15-Item Memory Test In A Forensic Population, James A. Martin
Qualitative Scoring Of The Rey 15-Item Memory Test In A Forensic Population, James A. Martin
LSU Doctoral Dissertations
Several studies have examined the ability of the Rey 15-Item Memory Test (MFIT) to identify malingering of memory problems among a variety of psychiatric and neurologically impaired populations. The consensus has been that the quantitative scoring method is overly sensitive to genuine memory impairment and lacks sensitivity to simulated amnesia. However, a reexamination of these studies and available data indicates the MFIT is both valid and effective at identifying actual malingerers among civil litigants, and a number of these studies were limited through inappropriate inclusion of severely impaired patients and research designs of questionable validity. Also, the performance of a …
An Analysis Of The Effects Of Contingent Delivery Of Tasks With Different Difficulty And Noncontingent Delivery Of Tasks With Different Preference, Ernest Whitmarsh
An Analysis Of The Effects Of Contingent Delivery Of Tasks With Different Difficulty And Noncontingent Delivery Of Tasks With Different Preference, Ernest Whitmarsh
LSU Doctoral Dissertations
This investigation examined instructional strategies derived from the Premack principle and task interspersal strategies for four students with moderate to severe developmental disabilities. In both studies, baseline consisted of massed instruction of thirty trials. During study one, students were given contingent access to preferred easy tasks for correct responding in one condition. In the second condition, students were given contingent access to preferred difficult tasks for correct responding. During study two, students were given noncontingent access to preferred easy tasks for correct responding in one condition. In the second condition, students were given noncontingent access to nonpreferred easy tasks for …
Motivational Processes And Performance: The Role Of Global And Facet Personality Traits, James Haven Martin
Motivational Processes And Performance: The Role Of Global And Facet Personality Traits, James Haven Martin
LSU Doctoral Dissertations
The conscientiousness and neuroticism dimensions of the Five Factor Model (FFM) have been shown to be predictive of performance (Barrick & Mount, 1991; Paunonen & Ashton, 2001). This research examined three relatively unexplored issues, including (a) the impact of conscientiousness and neuroticism on motivational processes and performance; (b) the criterion-related validity of facet measures of conscientiousness and neuroticism as predictors of motivation and performance; and (c) whether conscientiousness, neuroticism, and their facets impact changes in motivational processes between performance episodes. Undergraduate psychology students (N = 220) completed measures of self-set goals and self-efficacy beliefs on two occasions, prior to the …
Relationship Between Neuropsychological Deficits And Cerebral Perfusion Abnormalities In Cocaine Abusers, Karen A. Tucker
Relationship Between Neuropsychological Deficits And Cerebral Perfusion Abnormalities In Cocaine Abusers, Karen A. Tucker
LSU Doctoral Dissertations
The purpose of this study was to investigate the relationships between the severity of cocaine/alcohol use, neuropsychological functioning, and cerebral blood flow abnormalities. Cocaine users (n = 60) and control subjects (n = 13) were administered a battery of neuropsychological tests that yielded the following factors: Attention/Executive Functioning, Memory, Simple Motor, and Sensorimotor. Participants were assessed for decreased cerebral blood flow with single-photon emission computed tomography (SPECT). Examination of group differences indicated that cocaine users performed significantly worse than controls on the Memory and Sensorimotor factors. The frequency/duration of cocaine use, alcohol use, and a combination of both substances were …
Organizational Politics And Multisource Feedbacklh[Electronic Resource], John M. Ford
Organizational Politics And Multisource Feedbacklh[Electronic Resource], John M. Ford
LSU Doctoral Dissertations
The current research examined the effects of perceptions of organizational politics, understanding of organizational processes, and control over organizational events on rater attitudes (i.e., acceptance, cost-benefit evaluations) toward multisource feedback systems (MSFS). Six-hundred-and-three employees were surveyed concerning their perceptions of organizational politics, understanding, control, and rater attitudes toward MSFS. The present research demonstrated that (a) understanding interacted with organizational politics perceptions in the prediction of rater acceptance of MSFS, (b) control moderated the relationship between understanding and rater attitudes toward peer feedback, (c) perceptions of organizational politics were consistently negatively related to the favorability of rater attitudes toward MSFS, (d) …
The Matson And Mayville (M&M) Seizure Scale: An Assessment Of Psychological And Environmental Variables Contributing To Seizure Activity In Persons With Mental Retardation, Erik Andrew Mayville
The Matson And Mayville (M&M) Seizure Scale: An Assessment Of Psychological And Environmental Variables Contributing To Seizure Activity In Persons With Mental Retardation, Erik Andrew Mayville
LSU Doctoral Dissertations
Seizure activity can be debilitating across a number of physical, social, occupational, and personal domains. Given the deficits in all of these areas frequently present in persons with mental retardation, the control and elimination of seizures is a primary goal for individuals with both mental retardation and epilepsy. Antiepileptic medication can reduce seizure activity. However, this intervention often carries with it a range of untoward side effects that may adversely affect clients over what is typically a long-term treatment regimen. Over the last 20 years, literature has emerged emphasizing the importance of environmental variables in the initiation and maintenance of …
Organizational Perceptions And Their Relationships To Job Attitudes Effort, Performance And Organizational Citizenship Behaviors, Keith Douglas Mccook
Organizational Perceptions And Their Relationships To Job Attitudes Effort, Performance And Organizational Citizenship Behaviors, Keith Douglas Mccook
LSU Doctoral Dissertations
This study integrates and expands two models of organizational support perceptions, job attitudes, effort, and employee behavior (i.e., Brown & Leigh, 1996; Netemeyer, Boles, McKee, & McMurrian, 1997). An integrated model was hypothesized, in which Perceived Organizational Support and Perceived Opportunity for Reward impacted job satisfaction, organizational commitment, and job involvement, which in turn influenced effort (work intensity and time commitment), which subsequently impacted Organizational Citizenship Behaviors (OCBs) and in-role performance. Employee – supervisor dyads were surveyed (n = 279), and structural equation modeling was used to test the hypothesized model and several alternative models. Results indicated that the hypothesized …
The Role Of Experience And Active Learning In Web-Based Training For Applying Knowledge, Deborah L. Dunaway
The Role Of Experience And Active Learning In Web-Based Training For Applying Knowledge, Deborah L. Dunaway
LSU Doctoral Dissertations
The purpose of this study was to test a new method for presenting information on the internet in a format that enhances adaptive learning and transfer to real-world applications. This web-based training method, called Cognitive Toolboxes (Mathews, 2001) involves analyzing course content into goal-based categories (toolboxes) linked to sets of knowledge facets (tools) and applications (cases). Three experiments examined the effects of internet access to different aspects of toolbox content (tools, toolbox names and cases) on subsequent application of the material to real-world problems. Results show that access to the organizational aspects of the method (tools organized into toolboxes) facilitated …
The Association Of Food Cravings And Preferences With Food Intake, Corby Kyle Martin
The Association Of Food Cravings And Preferences With Food Intake, Corby Kyle Martin
LSU Doctoral Dissertations
An ubiquitous assumption about food intake behavior is that people eat the types of foods that they crave and prefer. Food preferences reflect hedonic ratings of the degree to which people like certain foods. The present study investigated the association of food cravings and hedonic ratings with food intake behavior, assessed in the laboratory with a Universal Eating Monitor (Kissileff, Klingsberg, & Van Itallie, 1980). The study sample consisted of 162 adults who completed the Food Craving Inventory (FCI; White, Whisenhunt, Williamson, Greenway, & Netemeyer, 2001), a questionnaire that measures craving, including cravings for specific types of foods (i.e., High …