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Flat Whites: Work In Cafes, Janet G. Sayers
Flat Whites: Work In Cafes, Janet G. Sayers
Janet G Sayers
Examines the phenomenon of people working in cafes in Auckland, New Zealand and argues that there are several characteristics of this type of work using the acronym FLAT WHITES. 1. Formality/informality (power, hierarchy, control) 2. Leisure (treat, reward, pleasure, non-work time, respite) 3. Aesthetic (marketing, branding, self-identity, status) 4. Transactions (relationship, networking, affiliation, horizontal communication) 5. Work stations (place of work, convenience, temporary work place, technology, table size, table distance, chair comfort 6. Hospitality (food and drink, inside/outside boundaries, welcome, belonging, rituals around food) 7. Innovate (creativity, idea work, entrepreneurialism, inspiration, synthesis) 8. Time (flexibility, time compression, work intensification, personal …
Chaplin’S Modern Times: Service Work, Authenticity, And Nonsense At The Red Moon Cafe, Janet G. Sayers, Nanette Monin
Chaplin’S Modern Times: Service Work, Authenticity, And Nonsense At The Red Moon Cafe, Janet G. Sayers, Nanette Monin
Janet G Sayers
Provides a reading of Chaplin's 'Modern Times' focusing specifically on the Red Moon Cafe scene at the end of the movie, and the nonsense song, and discusses Chaplin's commentary on service work and service workers. The paper has now been published in this book. The file attached is the original version presented at a conference in 2004.
A Provisional 'Thumbs Up' To New Zealand Bank Call Centres, Janet G. Sayers, Carole Page, Andrew Barney, Kogi Naidoo
A Provisional 'Thumbs Up' To New Zealand Bank Call Centres, Janet G. Sayers, Carole Page, Andrew Barney, Kogi Naidoo
Janet G Sayers
An investigation into the human reource practices in several New Zealand bank call centres show that they engage in many 'best practice' processes for their staff.