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FIU Electronic Theses and Dissertations

2022

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Near Field Communication Payment Technology Usage: A Jamaican Consumer Perspective, Tamiko Sadler May 2022

Near Field Communication Payment Technology Usage: A Jamaican Consumer Perspective, Tamiko Sadler

FIU Electronic Theses and Dissertations

This study investigates the effect of perceived usefulness, perceived ease of use, trust, security concern, and social influence on Jamaican consumers’ willingness to use near field communication enabled credit/debit cards. The study builds on the unified theory of acceptance and use of technology (UTAUT) theory framework (Venkatesh et al., 2003).

A quantitative method was used, and the model tested via a survey that had 408 completed survey responses from a local online crowd-sourcing market. Statistical analysis of the data confirms perceived usefulness, perceived ease of use, trust, security concern, and social influence had significant impact on consumer’s intention to use …