Digital Commons Network^™

Predicting Intentions To Continue Using Travel Apps In The Post Covid-19 Crisis, Ahmed C. Bouarar, Smail Mouloudj, Asma Makhlouf, Kamel Mouloudj

University of South Florida (USF) M3 Publishing

In the era of information technology and the Internet, travel apps have become a significant element influencing modern travel behavior. However, research in this context remains limited in the tourism literature. This paper aimed to investigate the factors that influence intentions to continue using travel apps in the post-COVID-19 crisis in Algeria. A convenience sample of 380 Algerian tourists was surveyed, and a total of 244 questionnaires were collected over three months. The method used to test the proposed hypotheses empirically was the multiple regression analysis using SPSS 26. Results showed that attitude, perceived behavior control (PBC), degree of satisfaction, …

The Lived Experience Of Personnel Adversely Impacted By Toxic Leadership: A Phenomenological Study, Jeremy B. Piasecki

Doctoral Dissertations and Projects

The purpose of this qualitative phenomenological study was to understand the lived experience of personnel adversely impacted by toxic leadership. This topic is important to study because the harassment, bullying, and narcissistic behavior exhibited by toxic leaders and negative environments have severe adverse implications for personnel, such as reduced accomplishments, mental health, lack of trust, and overall wellbeing. In order to further understand the phenomenon, the following research questions guided the study: (a) What is the lived experience of personnel adversely impacted by toxic leadership? (b) How were the personnel impacted by the change in the culture and environment? (c) …

Serving Behind The Screen: Practical Recommendations For Best Practices On Social Media For Government Practitioners, Livianette Cabrera

Student Theses and Dissertations

The usage and importance of social media continues to grow in our everyday life, however, governments lag on using the platforms to the fullest extent. This study aimed at learning what best practices should government practitioners exercise to meet constituents needs and provide services and information online. Through oral histories conducted with a small pool of participants, four themes emerged which helped to answer the research question. Findings illustrated four main traits/themes were essential if social media managers wanted to excel at their job: Competent Strategic Senior Management, Effective Community Management, Mission and Value Alignment, and Customized Curation. Through an …

Caring As A Fundamental Of Sustainability And Resilience In An Aboriginal Community, Denise Lawungkurr Goodfellow

Journal of Sustainability and Resilience

Caring is a fundamental of cultural/community sustainability and resilience among Aboriginal people. However, caring is not confined to community but, as this paper demonstrates can also be extended to both visitors and the wider society. The kindness engendered has application particularly in this time of COVID-19 for both tourism and mainstream society in general.

Privacy In Online Communities: How Control And Assurances Influence Intention To Disclose Personal Information, Oscar E. Lopez Arizaga

Doctoral Dissertations

Online Health Communities provide a rich, context-specific scenario for the study of privacy, which promises to enhance our knowledge of this complex phenomena. Online communities are only successful to the extent that individuals join and participate in the communities, and privacy concerns are a barrier to this success. In this dissertation, the privacy calculus and the agentic perspective of social cognitive theory provide the theoretical foundation for studying privacy in online communities. The first study represents a comprehensive literature review of online privacy in IS. Several research opportunities are found in the literature including limited empirical work on the roles …

تأثير أبعاد جودة النظام على الثقة في تبني التجارة الالكترونية من خلال الهاتف المحمول: وجهة نظر العميل الفلسطيني, Fadi Ahmad Herzallah Dr.

Palestine Technical University Research Journal

Several pieces of evidence evince that system quality is closely and importantly related to the use of the system in previous empirical work and studies chiefly in the mobile commerce (M-Commerce) systems. At present, in light of the marketing needs related to services and products, M-Commerce is regarded as the major method and channel to use in this area. Yet, it is contended that as system quality’s significance is unquestionable, it is a new area that still needs much exploration. Against this, this study aims at examining the system quality dimensions’ impact on customer trust in M-Commerce by adapting the …

Near Field Communication Payment Technology Usage: A Jamaican Consumer Perspective, Tamiko Sadler

FIU Electronic Theses and Dissertations

This study investigates the effect of perceived usefulness, perceived ease of use, trust, security concern, and social influence on Jamaican consumers’ willingness to use near field communication enabled credit/debit cards. The study builds on the unified theory of acceptance and use of technology (UTAUT) theory framework (Venkatesh et al., 2003).

A quantitative method was used, and the model tested via a survey that had 408 completed survey responses from a local online crowd-sourcing market. Statistical analysis of the data confirms perceived usefulness, perceived ease of use, trust, security concern, and social influence had significant impact on consumer’s intention to use …

Buy-Online-Pickup-In-Store (Bopis) Business Strategy: A Multivarite Study Of Bopis Influencing Factors On Customer Satisfaction, Addison G. Smith

Honors Thesis

Purpose- The purpose of this study was to identify the attitudes consumers have towards buy-online-pickup-in-store (BOPIS) and its influence on customer satisfaction.

Design- Data were collected from 567 respondents and resulted in 476 usable responses. This paper uses multivariate regression and two separate multiple regression analyses to examine the differential effects of multiple constructs (i.e. perceived usefulness online, perceived ease of use online, trust online, hedonic values online, perceived usefulness pickup, perceived ease of use pickup, trust pickup and hedonic values pickup) on customer satisfaction within online ordering and physical pickup portions of BOPIS process.

Findings- The result of this …

Investing In Low-Trust Countries: On The Role Of Social Trust In The Global Mutual Fund Industry, Massimo Massa, Chengwei Wang, Hong Zhang, Jian Zhang

Research Collection Lee Kong Chian School Of Business

We hypothesize that social trust, in mitigating contracting incompleteness, may have an important effect on the activeness and effectiveness of delegated portfolio management. Using a complete sample of worldwide open-end mutual funds, we find that trust is positively associated with the activeness of funds and that trust-related active share delivers superior performance (e.g., approximately 2% per year for cross-border investments). Moreover, "trust in the market" and "trust in managers" play important yet different roles for different types of cross-border delegated portfolio management. Our results suggest that trust acts as a fundamental building block for delegated portfolio management.

Project Management Skills For Highly Successful Virtual Project Teams, Andrea Hogge

Doctoral Dissertations and Projects

Virtual project teams gained wider acceptance in organizations over the past 30 years, supported by improved communications technology and spurred by global competition. Virtual working arrangements provide benefits to employers, employees, and the environment. The COVID-19 pandemic of 2020-2021 stimulated the transition from traditional to virtual project teams. Project management in the virtual environment requires different skills than leading in the collocated environment. Skills that lead to successful project outcomes in the traditional environment do not simply transfer to the virtual environment. Project managers must focus on new skills, especially those that contribute to developing open communication and building trust. …

Servant Leadership On Burnout Among Physicians In Residency Training, Karen Grant-Hewitt

Walden Dissertations and Doctoral Studies

Physicians in residency training (PIRTs) in the United States are facing extreme burnout. The prevalence of burnout among physicians in residency training may cause adverse consequences such as medical malfeasance, alcoholism, or suicide due to physical and mental exhaustion. The purpose of this study was to analyze the servant leadership style of physician trainers and burnout among PIRTs in academic medical centers in the United States to ultimately increase wellness and thereby mitigate burnout. Servant leadership was the theoretical foundation for this study. This research investigated whether servant leadership characteristics of physician trainers played a statistically significant role in burnout …

Could Alexa Increase Your Social Worth?, Peter Tripp

Electronic Theses and Dissertations

People have historically used personal introductions to build social capital, which is the foundation of career networking and is perhaps the most effective way to advance a career (Lin, 2001). With societal changes, such as the pandemic (Venkatesh & Edirappuli, 2020), and the increasing capabilities of Artificial Intelligence (AI), new approaches may emerge that impact societal relationships. Social capital theory highlights the need for reciprocal agreements to establish the trust between parties (Gouldner, 1960). My theoretical prediction and focus of this research include two principles: The impact of reciprocity in evaluating trust of the source of the introduction and the …

Does Emotional Intelligence Impact Team Performance In Construction Projects? Exploring The Mediating Role Of Trust And Moderating Role Of Work Status, Ariba Abid, Aamer Hanif, Amna Khan

Business Review

Emotional intelligence (EI) is an essential part of the many types of intelligences an individual possesses. The outcome of interactions in personal life as well as within the organization depend upon how high or low the Emotional Quotient (EQ) is. Organizations, nowadays, specifically design tests for hiring people with higher EQ since the emotional intelligence of a team member leaves an impact on its performance. The major goal of this research is to investigate the relationship between emotional intelligence and team performance, as well as the impact of employee work status on these two. The research also examines the mediating …

Factors Influencing Customer Decisions To Use Online Food Delivery Service During The Covid-19 Pandemic, Kyungyul Jun, Borham Yoon, Seung Suk Lee, Dong Soo Lee

Faculty Publications - Tourism

Despite the popularity of online food delivery systems in the foodservice industry, there have been few studies into customers’ decision-making process to use online food delivery services during the Coronavirus disease (COVID-19) pandemic. This study applied the technology acceptance model (TAM) to examine the factors affecting customers’ intention to use online food delivery services. Results showed (a) the perceived usefulness affects customer’s online food delivery usage directly and indirectly through customer attitude; (b) enjoyment and trust are also key factors determining behavior intention toward customer attitude using online food delivery services; (c) positive relationship between social influence and customer attitude; …

Examining Factors Influencing Intention To Use M-Health Applications For Promoting Healthier Life Among Smartphone Users In Tanzania, Herman Mandari, Mahija Yahaya

Journal of International Technology and Information Management

Deaths related with Non-Communicable Diseases (NCDs) have recently increases, similarly, development of mobile technologies have paved a way in which Smartphone users can use m-health applications to address high level of sedentary behaviours that relates to negative health consequences. Therefore, this study was conducted to examine factors which may influence generation Y who are Smartphone users to adopt m-health applications in controlling NCDs in Tanzania. TAM theory was extended with awareness, trust and perceived cost to develop a research conceptual model of this study. Google form was used to developed online questionnaire which was distributed through social media platforms to …

Care To Walk In My Shoes? Repairing Trust After Violations Of Benevolence, Luke Aaron Langlinais

Graduate Theses, Dissertations, and Problem Reports

This dissertation examines how perceived perspective taking relates to trust repair, specifically in the context of a benevolence-based violation. I draw on perspective taking theory, attribution theory, and the integrative model of organizational trust to explore a model of interpersonal trust repair. The extant literature on trust repair primarily focuses on violations of ability and integrity, leaving the third dimension of trustworthiness, benevolence, largely unexplored. Yet, research suggests as many as 96% of workplace employees have been victims of benevolence-based offenses, such as disrespect, condescension, or degradation. The present research expands the theoretical bounds of the extant trust repair literature …

The Patient-Centric Blockchain, Sunil Erevelles, Maanasi Bulusu, Timea Honeycutt, Stephanie Seligman, Padma Bulusu

Association of Marketing Theory and Practice Proceedings 2022

A revolution is brewing in the healthcare marketplace. In the early nineties, the World Wide Web initiated a new era for the use of the Internet in the consumption of healthcare services. This eventually led to the Big Data movement (Erevelles et al. 2016), which initiated a non-linear transformation in healthcare analytics and developed into a dominant paradigm in the healthcare marketplace. However, the World Wide Web architecture was never designed to support a marketplace in healthcare or, for that matter, a marketplace of any other kind. It was primarily designed for the sharing of information and was even referred …

The Perils Of Using Self-Deprecating Humor: Customer Evaluations Of The Firm After A Service Failure, Hyunju Shin, Lindsay R. Levine

Association of Marketing Theory and Practice Proceedings 2022

The current study investigates the firm’s potential use of self-deprecating humor in response to a service failure and examines resulting consumer evaluations. This study utilizes two scenario-based experiments conducted in the contexts of online retailing and restaurant service. The findings indicate that self-deprecating humor leads to customers’ negative evaluations of the company by decreasing forgiveness intentions toward the company. The mechanism which explains low forgiveness intentions is found to involve heightened perception of dishonesty. Moreover, when perceived benignness of the failure is low (vs. high), self-deprecating humor has a stronger adverse effect on perceived dishonesty. This study suggests that firms …

Transaction-Based Cause-Related Marketing: The Role Of Consumer Trust And Self-Congruity On Purchase Intention, Dawn D. Hart, Doug Johansen

Association of Marketing Theory and Practice Proceedings 2022

The link between corporations, their socially responsible activities, and business performance has become irrefutable (Marconi, 2002). Companies grapple with how to successfully implement their socially responsible marketing activities (Marconi, 2002). Corporate social responsibility has various initiatives including corporate philanthropy, corporate statesmanship, through-the-firm giving, and profit motivated giving (Varadarajan & Menon, 1988). Cause-related marketing includes a profit motive (Varadarajan & Menon, 1988). Several studies find cause-related marketing efforts have the potential to affect consumers’ purchase intentions (Webb & Mohr, 1998).