Speech and Rhetorical Studies Commons^™

The Effect Of Vocal Fillers On Credibility, Communication Competence, And Likeability, Lea E. Gikas, Zachary T. Sutcliffe

Communication Studies

This study examines the impact of vocal fillers on a person’s perceived likeability, communication competence, professional credibility, and personal credibility. Previous studies have suggested that using filler words or discourse markers may decrease professional credibility and discredit communication competence. However, it is unknown how audience members of different genders will respond to the usage of vocal fillers in comparison to each other. A 2 x 2 factorial experimental design was constructed (N = 145) in which four audio recordings contained four responses to an interview question; the amount of vocal fillers were manipulated (absent or many) and the gender of …