Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 1 of 1
Full-Text Articles in Organizational Communication
Staff Matters: Resolving Conflict Between Employees, Jodi Schafer Sphr, Shrm-Scp
Staff Matters: Resolving Conflict Between Employees, Jodi Schafer Sphr, Shrm-Scp
The Journal of the Michigan Dental Association
This Staff Matters column addresses workplace conflict arising from an employee's abrasive communication style, affecting collaboration and patient interactions. Acknowledging conflict as normal, the advice emphasizes addressing it promptly. Steps include talking to those involved, identifying themes causing conflict, and meeting with individual employees to discuss concerns, impact, and potential solutions. Considering external stress factors, the focus is on open, respectful, and confidential resolution. Building a strong practice culture is highlighted for enhanced employee and patient satisfaction.