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Social and Behavioral Sciences Commons

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Context

University of Wollongong

2003

Articles 1 - 2 of 2

Full-Text Articles in Social and Behavioral Sciences

The Role Of Interpersonal Communication In The Development Of Client Trust And Closeness In A Sme Professional Services Context, Les Kirchmajer, Paul Patterson Jan 2003

The Role Of Interpersonal Communication In The Development Of Client Trust And Closeness In A Sme Professional Services Context, Les Kirchmajer, Paul Patterson

Faculty of Commerce - Papers (Archive)

This study develops and tests a model of effective interpersonal communication as an antecedent to client trust and closeness amongst small to medium enterprise (SJ\1E) professional services providerspersonal fmancial planners. A new multidimensional scale for interpersonal communications is developed and tested, resulting in the identification of three dimensions : Communications clarity (5 items),Social communications (4 items), and Information provision (7 items). Client trust is investigated also as a multidimensional construct with credibility trust and benevolence trust being the two dimensions used. Closeness is investigated as a unidimensional construct. The results suggest that there is a positive relationship between communications ...


Website Usability In Context: An Activity Theory Based Usability Testing Method, Lejla Vrazalic Jan 2003

Website Usability In Context: An Activity Theory Based Usability Testing Method, Lejla Vrazalic

Faculty of Commerce - Papers (Archive)

Traditional laboratory based usability testing methodologies are plagued with shortcomings which affect the results of the testing process and their validity. The results of a preliminary study of this type of usability testing with 34 users indicate two categories of key shortcomings. A new summative website usability testing methodology based on the notion of distributed usability and Activity Theory is presented as a means of overcoming these problems. This paper describes the theoretical foundations and development of the methodology which is currently being evaluated and refined.