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Full-Text Articles in Social and Behavioral Sciences
Social Networks, Social Learning And Service Systems Improvement, Andrew Sense, Matthew Pepper
Social Networks, Social Learning And Service Systems Improvement, Andrew Sense, Matthew Pepper
Faculty of Commerce - Papers (Archive)
This article illustrates and qualitatively explores the value of understanding the social networks present in a service operation through a case study of a local government service network that manages regional development applications. It also examines how social learning underpins service systems performance improvement and how it is instrumental in creating a richer environment for ongoing service network innovation and development. It is argued that gaining a better understanding of these social networks and the social learning potential in a system offers substantial and highly practitioner-friendly avenues to progress service systems capability development. These fi ndings clearly place an emphasis …
Organization-Based Social Marketing: An Alternative Approach For Organizations Adopting Sustainable Business Practices, Mary Franks Papakosmas, Gary Noble, John Glynn
Organization-Based Social Marketing: An Alternative Approach For Organizations Adopting Sustainable Business Practices, Mary Franks Papakosmas, Gary Noble, John Glynn
Faculty of Commerce - Papers (Archive)
This article conceptualizes a new area for social marketing practitioners by focusing on individual behavior change that might occur within organizations. Organization-Based Social Marketing (OBSM) draws from organization change theory and internal marketing theory, while maintaining social marketing’s focus on beneficial behavior modification. The article argues that as such, OBSM represents a viable approach for organizations seeking to address the increasing demand for change strategies that promote proenvironmental behavior among their employees
Why Do Some Business Relationships Persist Despite Dissatisfaction? A Social Exchange Review, Venkata K. Yanamandram, Lesley White
Why Do Some Business Relationships Persist Despite Dissatisfaction? A Social Exchange Review, Venkata K. Yanamandram, Lesley White
Faculty of Commerce - Papers (Archive)
This paper reviews the relevant theories and marketing literature to develop a theoretical foundation for understanding the process and outcome of struggling business-to-business (B2B) customer relationships. Specifically, the paper provides a social exchange perspective of the factors that influence the likelihood of dissatisfied customers remaining in a present relationship by serving as deterrents to discontinuing the relationship. In doing so, the paper identifies the common features of, noteworthy differences among, and gaps in these theories. The paper also connects determinant factors to an outcome variable in order to explain what drives a customer in managing an unsatisfying business relationship, and …
Public Sector Commercial Orientation And The Social Contract: A Study Of Performance Management In A Non-Competitive Environment, Ali Rkein, Brian H. Andrew
Public Sector Commercial Orientation And The Social Contract: A Study Of Performance Management In A Non-Competitive Environment, Ali Rkein, Brian H. Andrew
Faculty of Commerce - Papers (Archive)
Purpose - The aim of this paper is to study the workings of commercial orientation, with a focus on performance management, in an environment that is characterised by limited competition between the public and the private sectors and a high level of government social responsibility. Design/methodology/approach - An interpretive case study approach is adopted for this study. It draws on primary data from interviews with key personnel in public sector organisations, and on secondary data from government publications such as annual reports and budget papers. Findings - This study shows that the market-based performance management system has failed to achieve …
Editorial: Social Inclusion--Are We There Yet?, Kimberley Mcmahon-Coleman, Alisa Percy, Bronwyn James
Editorial: Social Inclusion--Are We There Yet?, Kimberley Mcmahon-Coleman, Alisa Percy, Bronwyn James
Senior Deputy Vice-Chancellor and Deputy Vice-Chancellor (Education) - Papers
This special edition of the Journal of Academic Language and Learning arose out of a Forum titled Critical Discussions about Social Inclusion held at the University of Wollongong, Australia in June 2011. It was organised by academic language and learning educators from five different universities: Ingrid Wijeyewardene from the University of New England, Helen Drury from the University of Sydney, Caroline San Miguel from the University of Technology Sydney, Stephen Milnes from the Australian National University, and ourselves from the University of Wollongong. Initially funded by a grant from the Association for Academic Language and Learning, this funding was later …
Social Inclusion As An Unfinished Verb: A Practice-Based Approach, Lynne Keevers, Pamela Abuodha
Social Inclusion As An Unfinished Verb: A Practice-Based Approach, Lynne Keevers, Pamela Abuodha
Senior Deputy Vice-Chancellor and Deputy Vice-Chancellor (Education) - Papers
The Australian Government has embarked on a social inclusion agenda that includes ambitious targets to increase and widen participation in higher education. From the evidence to date their approach to social inclusion in higher education focuses attention on statistical indicators of "proportional representation". Most of the available measures of social inclusion and exclusion have an individualistic focus and tend to characterise social exclusion as a "state" in which people are assumed to be "excluded" from access to higher education. Such a perspective focuses attention on the point of entry but backgrounds how the relational experience of under-represented groups in learning …
Social Learning, Critical Reflection And The Perception Of Facticity In Deliberation On Water Reuse, Gregory R. Hampton
Social Learning, Critical Reflection And The Perception Of Facticity In Deliberation On Water Reuse, Gregory R. Hampton
Senior Deputy Vice-Chancellor and Deputy Vice-Chancellor (Education) - Papers
Critical reflection involves the uncovering and understanding of the assumptions, which are made in the development of knowledge and the establishment and perception of facts. A capacity to understand the development of facts is proposed as an important outcome of social learning. The public perception of the facticity of expert scientific and technological knowledge is analysed in four sets of workshops conducted with publics who utilised recycled water, were within close proximity to water recycling schemes or lived in an area where planned water recycling schemes were to be implemented. The purpose of these workshops was to develop a social …
Social Network Analysis For Technology-Enhanced Learning: Review And Future Directions, Rory L. Sie, Thomas D. Ullmann, Kamakshi Rajagopal, Karina Cela, Marlies Bitter-Rijpkema, Peter Sloep
Social Network Analysis For Technology-Enhanced Learning: Review And Future Directions, Rory L. Sie, Thomas D. Ullmann, Kamakshi Rajagopal, Karina Cela, Marlies Bitter-Rijpkema, Peter Sloep
Senior Deputy Vice-Chancellor and Deputy Vice-Chancellor (Education) - Papers
By nature, learning is social. The interactions by which we learn from others inherently form a network of relationships among people, but also between people and resources. This paper gives an overview of the potential social network analysis (SNA) may have for social learning. It starts with an overview of the history of social learning and how SNA may be of value. The core of the paper outlines the state-of-art of SNA for technology-enhanced learning (TEL), by means of four possible types of SNA applications: visualisation, analysis, simulation, and interventions. In an outlook, future directions of SNA research for TEL …
Influences On Students' Development In Key Stage 3: Social-Behavioural Outcomes In Year 9, Pam Sammons, Kathy Sylva, Edward Melhuish, Iram Siraj-Blatchford, Brenda Taggart, Diana Draghici, Rebecca Smees, Katalin Toth
Influences On Students' Development In Key Stage 3: Social-Behavioural Outcomes In Year 9, Pam Sammons, Kathy Sylva, Edward Melhuish, Iram Siraj-Blatchford, Brenda Taggart, Diana Draghici, Rebecca Smees, Katalin Toth
Faculty of Social Sciences - Papers (Archive)
The Effective Pre-school, Primary and Secondary Education Project (EPPSE) has investigated the cognitive and social-behavioural development of approximately 3,000 children from the age of 3+ years since 1997. This Research Brief focuses on the relationships between a range of child, family, home, pre-, primary and secondary school characteristics and students' social-behavioural development in Year 9 at secondary school (age 14). It compares these latest findings with those found for social-behavioural development at younger ages, highlights the specific influences of secondary school on students' social-behavioural outcomes in Year 9 and changes in these developmental outcomes between the ages of 11 and …
Selective Imitation In 6-Month-Olds: The Role Of The Social And Physical Context, Sabine Seehagen, Jane S. Herbert
Selective Imitation In 6-Month-Olds: The Role Of The Social And Physical Context, Sabine Seehagen, Jane S. Herbert
Faculty of Social Sciences - Papers (Archive)
Six-month-old infants' learning of a new action from two different models (mother/stranger) was assessed in two settings (home/laboratory). In the laboratory, a significant number of infants learned the action from a stranger but not from their mother. In the infants' homes, this pattern was reversed.
Resident Third Party Objections And Appeals Against Planning Applications: Implications For Higher Density And Social Housing, Nicole T. Cook, Elizabeth J. Taylor, Joe Hurley, Val Colic-Peisker
Resident Third Party Objections And Appeals Against Planning Applications: Implications For Higher Density And Social Housing, Nicole T. Cook, Elizabeth J. Taylor, Joe Hurley, Val Colic-Peisker
Faculty of Social Sciences - Papers (Archive)
This report is the first output of a research project that aims to examine two models of public engagement in planning approval processes - Third Party Objection and Appeal Rights (TPOAR) and Fast tracked planning - to see how they impact on housing supply, resident perceptions, and realisation of planning goals.
Resident Third Party Objections And Appeals Against Planning Applications: Implications For Higher Density And Social Housing, Nicole T. Cook, Elizabeth J. Taylor, Joe Hurley, Val Colic-Peisker
Resident Third Party Objections And Appeals Against Planning Applications: Implications For Higher Density And Social Housing, Nicole T. Cook, Elizabeth J. Taylor, Joe Hurley, Val Colic-Peisker
Faculty of Social Sciences - Papers (Archive)
This report examines two models of public engagement in planning approval processes - third party objection and appeal rights (TPOAR) and fast tracked planning - to see how they impact on housing supply, resident perceptions, and realisation of planning goals.
Preventing The Spread Of Colds And Flu: A University Based Social Marketing Campaign, Sandra C. Jones, Lyn Phillipson, Karen M. Larsen-Truong, Lance R. Barrie
Preventing The Spread Of Colds And Flu: A University Based Social Marketing Campaign, Sandra C. Jones, Lyn Phillipson, Karen M. Larsen-Truong, Lance R. Barrie
Faculty of Social Sciences - Papers (Archive)
Each year seasonal influenza in Australia causes an estimated 18,000 hospitalisations, 300,000 General Practitioner consultations, and 1,500 to 3,500 deaths (Newall et al., 2007). Influenza and other viral infections are commonly spread person-to-person by inhaling infectious droplets transmitted when talking, coughing or sneezing (NSW Ministry of Health, 2011). Viruses can survive for an hour or more in the air of closed environments (Weber and Stilianakis, 2008); transmission of the virus from tissues to hands is possible for up to 15 minutes, and from surfaces to hands for up to five minutes (Bean et al., 1982). Individuals in closed communities such …
Using Health Risk Assessments To Target And Tailor: An Innovative Social Marketing Program In Aged Care Facilities., Sandra C. Jones, Keryn M. Johnson, Lyn Phillipson, Danika Hall, Laura Robinson, Andrew D. Bonney, Joanne Telenta
Using Health Risk Assessments To Target And Tailor: An Innovative Social Marketing Program In Aged Care Facilities., Sandra C. Jones, Keryn M. Johnson, Lyn Phillipson, Danika Hall, Laura Robinson, Andrew D. Bonney, Joanne Telenta
Faculty of Social Sciences - Papers (Archive)
The number of Australians over the age of 65 years is expected to double by 2021. Many older Australians suffer from one or more chronic diseases - including cancer, coronary heart disease, respiratory diseases (AIHW, 2009) resulting in increased morbidity and mortality, lower quality of life and a higher need for health care (Hickey and Stilwell, 1991). There is increasing evidence that the adoption of healthy lifestyles can have significant benefits even into older age (Haveman-Nies et al, 2002). This project utilized a social marketing framework to support aged residents of retirement homes to adopt healthy lifestyle behaviours to improve …
Pandemic Influenza: A Global Challenge For Social Marketing Marketing, Sandra C. Jones, Donald C. Iverson
Pandemic Influenza: A Global Challenge For Social Marketing Marketing, Sandra C. Jones, Donald C. Iverson
Faculty of Social Sciences - Papers (Archive)
Recent years have seen increased attention and concern regarding the potential for pandemic influenza, following large-scale outbreaks of swine flu and bird flu. Governments and health agencies have time to develop social marketing strategies and specific messages that have the potential to minimize fear, refute or inoculate against misinformation that the public may encounter, and enhance the likelihood of the public taking the recommended preventive and remedial actions should these become necessary. This paper presents an overview of how social marketing can be used to tackle the global challenge of pandemic influenza. The potential pandemic influenza poses a major challenge …
Alcohol Brand Websites: Implications For Social Marketing, Lance Barrie, Ross Gordon, Sandra C. Jones
Alcohol Brand Websites: Implications For Social Marketing, Lance Barrie, Ross Gordon, Sandra C. Jones
Faculty of Social Sciences - Papers (Archive)
This paper presents the findings from exploratory research that explored young people's attitudes and responses to alcohol brand websites. In recent years alcohol marketing spend has increasingly shifted away from spending on advertising in traditional media to other channels such as Internet and social media (Gordon, 2011). Systematic reviews of the evidence suggest that alcohol marketing is associated with drinking behaviours (Anderson et al. 2009). Therefore, research on the nature and impact of marketing in such channels is warranted. The findings from this study can help inform upstream social marketing (advocacy, policy making) to regulate alcohol marketing (Hastings, 2007), and …
"I Hope This Can Be Shared With Everyone In Lots Of Schools": A Novel Intervention To Improve Social Skills Of Peers Of Children With Autism, Sandra Jones, Joanne Telenta, Fiona Mckay
"I Hope This Can Be Shared With Everyone In Lots Of Schools": A Novel Intervention To Improve Social Skills Of Peers Of Children With Autism, Sandra Jones, Joanne Telenta, Fiona Mckay
Faculty of Social Sciences - Papers (Archive)
Autism spectrum disorders (ASDs) are lifelong developmental disabilities characterised by marked difficulties in social interaction, impaired communication, restricted and repetitive interests and behaviours, and sensory sensitivities (Aspect 2009). While there is considerable debate as to prevalence, Centrelink data shows an estimated prevalence of 62.5 per 10,000 for 6-12 year old children (McDermott et al. 2007). While young children find social situations aversive and prefer to play alone, as these children reach their teens many desire social contact with their peers but lack the ability to form and maintain friendships. Observations in schools demonstrate peer interaction in children with ASDs is …
A Social Network Model For Understanding Technology Use For Knowledge-Intensive Workers, Kon Shing Kenneth Chung
A Social Network Model For Understanding Technology Use For Knowledge-Intensive Workers, Kon Shing Kenneth Chung
Faculty of Engineering and Information Sciences - Papers: Part A
This chapter presents a theoretical model based on social network theories and the social influence model for understanding how knowledge professionals utilise technology. In particular, the association between egocentric network properties (structure, position and tie) and information and communication technology (ICT) use of individuals in knowledge-intensive and geographically dispersed settings is explored. A novel triangulation methodology is adopted where in-depth interviews and observation techniques were utilised to develop constructs for the conceptual model which were then vetted by domain-level experts. A reliable and validated social network-based questionnaire survey is also developed to operationalise the model. Results show that task-level ICT …
Critical Geographies With The State: The Problem Of Social Vulnerability And The Politics Of Engaged Research, Pauline M. Mcguirk, Phillip O'Neill
Critical Geographies With The State: The Problem Of Social Vulnerability And The Politics Of Engaged Research, Pauline M. Mcguirk, Phillip O'Neill
Faculty of Social Sciences - Papers (Archive)
State interventions to govern social vulnerability highlight the complexity of contemporary states, marked by neoliberal agenda but also by progressive interventions and the desire for effectiveness. This paper draws on collaborative research with government agencies on social vulnerability in the Hunter region to assess the desirability of undertaking critical geographies with the state. We see states as contested terrains invested with the institutional capacity to mobilise diverse political projects. We argue that critical research in partnership with states is possible, as are mobilisations of the agency of state institutions to promote progressive policy development. The paper explores how we might …
Assessing Alcohol Consumption In Older Adults: Looking For A Solution To Inform Evaluation Of Social Marketing Campaigns, Sandra C. Jones, Lance Barrie, Laura Robinson
Assessing Alcohol Consumption In Older Adults: Looking For A Solution To Inform Evaluation Of Social Marketing Campaigns, Sandra C. Jones, Lance Barrie, Laura Robinson
Faculty of Social Sciences - Papers (Archive)
Alcohol consumption in older people presents unique challenges due to changes in body composition, co-morbid conditions and associated mediations, as well as a reduction in metabolic capacity. As such, this generation has been identified as an at-risk group by the NHRMC (NHRMC, 2011). For the purpose of this paper "older" adults are individuals aged 65 years and over. The NHMRC produced guidelines for minimising the risks associated with alcohol consumption in 2001 (NHMRC, 2001). While the 2001 NHMRC guidelines did not provide specific recommendations regarding levels of consumption for older people the revised 2009 guidelines recommend, 'Older people are advised …
Mobbing, Suppression Of Dissent/Discontent, Whistleblowing, And Social Medicine, Brian Martin, Florencia Pena Sanit Martin
Mobbing, Suppression Of Dissent/Discontent, Whistleblowing, And Social Medicine, Brian Martin, Florencia Pena Sanit Martin
Faculty of Arts - Papers (Archive)
Humans can be ruthless in attacking each other — even without any physical violence. Individuals can be targets, sometimes inside organisations, sometimes in domestic or public arenas. In workplaces, for example, individuals can be singled out for attack because they are different or because they are a threat or unwanted by those with power. Targets of attack often suffer enormously, with severe effects on their health and well-being. Society is also damaged through loss of conscientious workers and citizens and through squelching of ideas that deserve attention. To understand these sorts of dynamics, there are several concepts that are helpful, …
Growing Use Of Social Media: How Can Dietitians Embrace This Trend?, Qingcai Peng, Yasmine Probst
Growing Use Of Social Media: How Can Dietitians Embrace This Trend?, Qingcai Peng, Yasmine Probst
Faculty of Health and Behavioural Sciences - Papers (Archive)
No abstract provided.