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Social and Behavioral Sciences Commons™
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Articles 1 - 2 of 2
Full-Text Articles in Social and Behavioral Sciences
Centering Or Empowering—Shifting Power To The Library Members, Annie Bélanger
Centering Or Empowering—Shifting Power To The Library Members, Annie Bélanger
Scholarly Papers and Articles
Libraries are activated by our community members and our staff. Libraries use a variety of words to describe the people that frequent them. The words are often used habitually, rather than after a critical review of their origin and impacts. If libraries are not neutral, how might this translate into the language that we use, the way we make decisions, and how we engage with our community members? This column will explore the growth of public services, the language we use to refer to the people we serve, and how to empower our community members as well as partners in …
Accessibility And Public Services - Part 2: When Being User Focused Includes All Users, Annie Bélanger
Accessibility And Public Services - Part 2: When Being User Focused Includes All Users, Annie Bélanger
Scholarly Papers and Articles
Libraries serve an important role in accessing information, delivering services, and fostering a sense of community. Libraries must ask whether they are serving all of their community members equitably. People with disabilities need to be able to access the libraries fully. This article first provides an overview of approaches for moving beyond compliance in the development and delivery of services to people with disabilities. It explores barriers to accessing services for people with disabilities and ways to overcome them. Lastly, it outlines daily interaction tips in providing service to people with disabilities.