Social and Behavioral Sciences Commons^™

How Managers Use The Stockdale Paradox To Balance “The Now And The Next”, C. W. Von Bergen, Martin S. Bressler

Administrative Issues Journal

Recent discussions of leadership paradoxes have suggested that managers who can hold seemingly opposed, yet interrelated perspectives, are more adaptive and effective. One such paradox that has received relatively little attention is the “Stockdale Paradox,” named after Admiral James Stockdale, an American naval officer who was held captive for seven and one-half years during the Vietnam War and survived imprisonment in large part because he held beliefs of optimism about the future, while simultaneously acknowledging the current reality of the desperate situation in which he found himself. This contradictory tension enabled him and his followers to emerge from their situation …

Letter From The Editor, Amanda Evert

Administrative Issues Journal

The Winter 2017 issue of the AIJ begins with an invited article on the evolution of a bridge-to-college program at Idaho State University.

Invited Article: Bridging The Gap – Supporting The Transition From High School To College, Julie A. Frischmann, Kelly S. Moor

Administrative Issues Journal

Idaho State University’s Bengal Bridge is a summer program designed to help students successfully transition from high school to their first year of college at Idaho State University. All Bridge students at ISU take two general education courses, plus an additional credit of supplemental instruction focused on academic strategies specific to the disciplines represented by those general education courses, as well as a First Year Transition (ACAD) course to facilitate engagement with and acculturation to the university community—a total of nine to 10 credits in just seven weeks. Bridge students are also supported by one-to-one academic coaching, supplemental tutoring, peer …

Classical Literature Gives Life To Business Paradox And Systems Integration, Robert A. Page, Samuel K. Andoh, Robert A. Smith

Administrative Issues Journal

Professors bemoan the great difficulty students have understanding the complexity of their disciplines or functional specializations. Many non-traditional students have work and family commitments that limit the time needed to reflect professionally and to master these concepts. This disconnect has persisted despite decades of work developing more integrated, interdisciplinary curricula. One potential, partial solution is to simply start sooner and partner with liberal arts courses to introduce business students to complexity and paradox before they arrive at the business school. Grounding these concepts in the Classics embeds them in great stories of passion, betrayal, commitment, and emotion normally absent in …

Authentic Leadership—Is It More Than Emotional Intelligence?, Phyllis Duncan, Mark Green, Esther Gergen, Wenonah Ecung

Administrative Issues Journal

One of the newest theories to gain widespread interest is authentic leadership. Part of the rationale for developing a model and subsequent instrument to measure authentic leadership was a concern that the more popular theory, the full range model of leadership and its instrument, the Multifactor Leadership Questionnaire (MLQ) (Bass & Avolio, 1985), did not sufficiently emphasize aspects of leader emotional intelligence (EI), such as self-awareness (Avolio & Gardner, 2005).

In its current configuration, the Authentic Leadership Questionnaire (ALQ) (Walumba, Avolio, Gardner, Wernsing & Peterson, 2008) measures four dimensions of leadership: relational transparency, internal moral perspective, balanced processing, and self-awareness. …

Addressing Uncertainty During Workplace Change: Communication And Sense-Making, Rich Parsells

Administrative Issues Journal

Change is a commonplace occurrence in today’s organizations. A number of scholars suggest that communication strategies during organizational change are an important element to the success of a change initiative, yet such strategies are not given primacy in the research literature. The purpose of this paper is to add to the discourse on communication and workplace change initiatives by reporting on a research project that explored communication actions which were employed and viewed as useful by those experiencing a change in the workplace. This paper presents the findings that emanated from the study and explore their meaning in relation to …

Improving Service Delivery Through Provider Training: A Process Evaluation Of The Veterans Affairs Palo Alto Health Care System “Commitment To Serve” Workshop, Ismael Barrera

Master's Projects

As the customer-focused management strategies gradually advances into all of the VISNs [Veterans Integrated Service Networks], the Veterans Health Administration in Palo Alto, California implemented a customer service training program for employees to meet the diverse and complex needs of its customers. This research will analyze whether participants in this training, known as Commitment to SERVE, believe that it is achieving its goal. In other words, does the Veterans Affairs Palo Alto Health Care System (VAPAHCS) staff perceive the Commitment to SERVE workshop as a beneficial customer service training program?

Santa Clara County Senior Nutrition Program Evaluation Report, Tae Hwan Ihm

Master's Projects

Santa Clara County conducts a Senior Nutrition Program (SNP) in conjunction with the City of San Jose, the Outreach Paratransit Program and local community-based organizations (CBOs) like Sourcewise (Lam, 2015). These programs combined represent a significant investment of public funds, with more than 45% of the SNP program’s funding coming from the county General Fund (Lam, 2015). Such a large financial commitment needs to demonstrate some benefit to the participants, and some positive outcomes from the current program design. This study evaluated the SNP’s effectiveness in achieving its primary goals. Primary goals of the SNP are to promote senior citizens’ …

Municipal E-News: Issue 86: December 2017, Mtas

Municipal E-News

The "Municipal E-News" was created by MTAS in 2009 as part of our continuing efforts to meet our mission of providing timely, valuable information and assistance to Tennessee cities.

Canines For Disabled Kids, Erin Jerrett, Margarita Mnatsakanyan, Colleen Reynolds, Yin Wang

School of Professional Studies

Canines for Disabled Kids have been working on behalf of children and their families to educate communities and promote service dog partnerships for almost twenty years. Their advocacy with local legislatures, business owners, and community leaders highlighted the difficulties encountered when differentiating service dogs from emotional support/comfort dogs. Service dogs are entitled to access by the Americans with Disabilities Act (ADA), while emotional support/comfort dogs are not protected under the federal statute or to the same rights. Canines for Disabled Kids proposed a study to obtain a current count of licensed service dogs in the Commonwealth and investigate the feasibility …

A Phenomenological Study Of The Process Of Transitioning Out Of The Military And Into Civilian Life From The Acculturation Perspective, Wilisha C. Daniels

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this study was to investigate the process of transitioning of veterans the perspective of acculturation. The study explored the lived experience of veterans, by attempting to gain a better understanding of the transition process of post 9/11 military members.

The study used the acculturation framework to view the experiences of transitioning from military to civilian culture. Limited research exists examining the connection between acculturation and transitioning for veterans. The phenomenological methodology was used to explain the veterans’ experiences.

The study revealed that TAP, the government-mandated transition program did very little to prepare veterans transition back to the …

The Balance Between Privacy And Safety In Police Uav Use: The Power Of Threat And Its Effect On People’S Receptivity, Mari Sakiyama

UNLV Theses, Dissertations, Professional Papers, and Capstones

Unmanned aerial vehicles (UAVs), also known as drones, are an innovative technology that has received significant interest from the law enforcement community. The size and ability, technological capability, and cost effectiveness of UAVs make them an attractive tool for law enforcement agencies to utilize in the course of operations, including domestic surveillance. Despite the potential benefits to the society, public perception of police UAV use is mixed, and “Not Over My Backyard (NOMBY)” attitudes relevant to Fourth Amendment privacy concerns are consistently demonstrated across studies related to public perceptions on this emerging technology.

The present study focuses on the relative …

Evaluation Of Immigration And Citizenship Program (Icp), Wen Feng Yip

Master's Projects

There are many non-profit organizations which provide immigration and other legal services to immigrants in Santa Clara County. However, the capacity of legal services providers and their partners still face daunting challenges when trying to meet an overwhelming need that contrasts with limited resources (McAllister, 2015). Under these circumstances, the quality and effectiveness of immigration legal service providers in delivering their services is a subject of concern for immigrant groups. Community-based organizations are best suited to help immigrants with the legalization process (Cordero-Guzman, 2005) and their integration into the economic, political, and social mainstream in the long run.

The Immigration …

Consult Management At The Va Palo Alto Health Care System: Has The Implementation Of Business Rules Improved Consult Management, And Did It Help Measure Performance For Select Services?, Christine Poblete

Master's Projects

This research project was developed to determine whether the new business rules implemented at the VA Palo Alto Health Care System have resulted in an improvement in the delivery of critical health care services through consults; and whether this process can be used as a Key Performance Indicator (KPI) for measuring performance of clinical services by health care administrators.

Protecting And Maintaining Silicon Valley’S Liquid Gold, Paul Mark Fulcher

Master's Projects

Public sector leaders and decision makers in the California water industry have learned from previous severe drought conditions that to sustain water supplies during extremely dry seasons, there is a substantial need for behavioral changes associated with water conservation efforts among the businesses and residents of the community to maintain an adequate water supply. The intent of this study is to compare four California water agencies that have been designated as sustainable groundwater agencies (GSA), and determine what current programs and/or practices those agencies are using to meet the mandated requirements of the Sustainable Groundwater Management Act of 2014 (Act …

Editorial, Teri Behrens

The Foundation Review

No abstract provided.

Front Matter

The Foundation Review

No abstract provided.

Considerations For Measuring The Impact Of Policy-Relevant Research, Megan Collado, Lauren Gerlach, Caroline Ticse, Katherine Hempstead

The Foundation Review

Philanthropy, and the research and analysis it supports, has an important role to play in informing policy and making government more effective. Yet all too often, foundations and other research funders struggle to understand whether and how their investments have affected policy.

This article highlights the findings of an 18-month pilot project conducted by AcademyHealth to help the Robert Wood Johnson Foundation better understand the impact of a subset of the foundation’s research grants, across investment types, on health insurance coverage and health reform, and to help inform how the foundation may more systematically track and measure the impact of …

Generative Philanthropy: Long-Term Investments In Economic Opportunity, Bob Giloth

The Foundation Review

Generative philanthropy is a collaborative investment practice that tests prototypes and identifies new opportunities that, over time, can focus direction and generate momentum for change. It is an incremental, decentralized approach to investment in communities.

This article’s purpose is to clarify the theory and practice of generative philanthropy and contrast it with other approaches. It provides an in-depth discussion of the meaning of generative philanthropy, offers five examples of the approach related to economic opportunity, and draws lessons for future practice.

Generative philanthropy offers a framework for understanding and enriching philanthropy’s long-term role and collaboration with partners from a developmental …

Book Review: Generation Impact: How Next Gen Donors Are Revolutionizing Giving, Elenore Garton

The Foundation Review

No abstract provided.

Back Matter

The Foundation Review

No abstract provided.

Suicide Prevention: Do San Francisco Afsp Community Walks Reduce Hopelessness?, Tyson Peltz

Master's Projects

Community-based outreach programs have been found to be effective, helping to educate people, and reduce suicide through outreach and peer group support. The American Foundation for Suicide Prevention (AFSP) has been at the forefront of the battle to reduce suicide through education, fund raising, lobbing, and support efforts to those in need of suicide prevention services, as well as those who have lost someone. One of the ways they have done this is through community walks and fundraising throughout the nation for anyone affected by suicide. These events are called Out of the Darkness Walks, which allow the community to …

Executive Summaries

The Foundation Review

No abstract provided.

Transforming Coalition Leadership: An Evaluation Of A Collaborative Leadership Training Program, Jung Y. Kim, Todd Honeycutt, Michaella Morzuch

The Foundation Review

Effective coalitions need leaders who are able to reach beyond individual, group, and sectoral boundaries to advance a shared vision for healthy and thriving communities. The Robert Wood Johnson Foundation partnered with the Center for Creative Leadership to create a one-year pilot, the Community Coalition Leadership Program, to test a new approach to providing training in collaborative leadership.

This article discusses the program, whether and how it improved participants’ individual and coalition leadership skills, and the implications for foundations and other entities seeking to increase interdependent leadership capacity within community coalitions. This article does not, however, intend to describe progress …

Looking In The Mirror: Equity In Practice For Philanthropy, Ashlee Young, Jaime Love, Nancy Csuti, Christopher J. King

The Foundation Review

Philanthropy still needs to be reminded that there is no such thing as a post-racial America, and that systemic racism continues to underlie the problems foundation funding attempts to address. While many foundations have found it challenging to address equity in their grantmaking, they have found that process far more comfortable than addressing equity within their own organizations.

This article will describe the efforts of three foundations in various stages of seeing themselves through an equity lens: the Consumer Health Foundation, The Colorado Trust, and Interact for Health. This article will discuss why these foundations are on this journey, what …

Community Foundation-Led Giving Days: Understanding Donor Satisfaction And Philanthropic Patterns, Benjamin S. Bingle

The Foundation Review

This article examines Give Local America 2016, a giving day beset by a technology failure that created challenges for donors and community foundations throughout the United States, and explores the experiences of donors as giving day participants.

Philanthropic giving days have gained popularity as opportunities for community foundations to engage new donors, create excitement about organized philanthropy, and democratize charitable giving. This article, examining survey data collected after a giving day led by a community foundation in northern Illinois, provides unique insight into donor satisfaction levels, opinions, and giving patterns.

Data suggest that giving days are not crowding out donations …

Full Issue

The Foundation Review

No abstract provided.

The Impact Of Casino Revenue-Sharing On Tourism Efforts In Niagara Falls Usa: 2006-2016, Anthony L. Astran

Public Administration Master’s Projects

This qualitative case study examines the intersection of a Native-owned casino, revenue-sharing with its host community, and the impact of tourism marketing efforts vis-à-vis funds provided to the community’s tourism agency. Specifically, this report studies downtown Niagara Falls USA from the time period between 2006 and 2016, and seeks to determine whether and how funds from Seneca Niagara Resort & Casino boosted tourism marketing efforts by Niagara Tourism & Convention Corporation (NTCC). Background research and a series of elite interviews with city officials and tourism agency leaders uncovered overall positivity in terms of growth in Niagara Falls USA’s tourism efforts …

Education For The Changing Public Sector: An Impact Study Of The Suny Buffalo State's Mpa In The Erie County Department Of Social Services' Employee Education Program, Caroline M. Alagna

Public Administration Master’s Projects

In 1982, the Erie County Department of Social Services (ECDSS) developed the Employee Education Program (EEP). The EEP is an educational sponsorship program that provides eligible employees with a tuition-free education at area higher education institutions for a number of various degrees. One such degree is the Public Administration in Public and Nonprofit Management, or MPA at the State University of New York (SUNY) at Buffalo State College. This 2017 evaluation concentrates on identifying the skills and knowledge that employees of ECDSS gained from their participation in the MPA component of the EEP and the impact that these new or …

Policy 15.02.2 Of The Ncaa Regulation Handbook: An Impact Analysis, Nick Kaspar

Master's Projects

In January 2015, the Power Five Conferences of the National Collegiate Athletic Association (NCAA) passed a new policy to change the procedure by which the amount of athletic financial aid is calculated and provided to student athletes (Sherman, 2015). Policy 15.02.2 of the NCAA Regulation Handbook states that institutions can provide athletic financial aid based on the cost of attendance rather than the cost of living (National Colligate Athletic Association, 2017). The previous policy allowed for institutions to provide cost of living aid, including total cost of tuition, books, supplies, and meals (National Colligate Athletic Association, 2012). The new ruling …