Family Practice Nursing Commons^™

Improving Data Collection And Documentation In A Post-Discharge Follow-Up Phone Call Program, Lindsay Horihan, Tasha Flicek

Nursing DNP Projects

Purpose and Rationale: The purpose of this project is to improve a post-discharge follow-up phone call program by creating evidence-based methods of collecting, documenting, and analyzing data that will provide insight of the program’s impact on patient and process outcomes. There was sufficient evidence to support the use of follow-up phone calls as an effective method to limit hospital readmissions within thirty days of being discharged. The literature also revealed patient and process outcomes to be measured as a final step in the program and to provide data for ongoing process improvement. Practice Change and Implementation Strategies: The current phone …