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Patient Experience Informs Health Care Strategies In Irish Hospitals, Heba Habib
Patient Experience Informs Health Care Strategies In Irish Hospitals, Heba Habib
Doctoral
Patients are central to health care facilities and institutions; therefore, a dire need arises to include feedback of their experience in the decision-making process. Patient experience is increasingly recognised as one of the three pillars of quality in healthcare alongside clinical effectiveness and patient safety. A comprehensive literature review (more than 2500 peer-reviewed articles) has identified five key frameworks for patient experience including: UK Picker Institute Principles and US H-CAHPS. The frameworks have enabled the identification of a potential range of patient experience dimensions and helped in grouping them into nine categories. However, there are still opportunities to address research …