Medicine and Health Sciences Commons^™

Reducing Frustration With Wait Times Utilizing Technology And Education: A Patient Satisfaction Improvement Model, Tiffany Brown

Doctor of Nursing Practice (DNP) Projects

Problem: Patients spend considerable amounts of valuable time waiting to be seen by physicians in outpatient clinical settings. Many consider waiting as wasted time, inactive time, or as a lost opportunity which can cause frustration. Research suggests that long clinic wait times have a major impact on patients with cancer causing a significant amount emotional distress. Context: At the hospital and thoracic oncology clinic implementation site which is located in northern California, the target time for a New Patient Visit (NPV) is less than or equal to 90 minutes, and less than or equal to 60 minutes for a Return …

The Use Of Ipad Tablets And Online Videos For Oncology Patient Education To Increase Patient Knowledge And Satisfaction, Tiffany Brown

DNP Qualifying Manuscripts

Abstract

Purpose/Objectives: To provide an overview of the efficacy of using iPad tablets and online education videos to provide cancer related patient education to increase patient knowledge and satisfaction.

Data Sources: A literature search for peer-reviewed articles from 2009-2019. Databases searched include Cochrane, CINAHL, and PubMed. English language terms utilized: waiting, patient experience, patient satisfaction, cancer, positive distraction, oncology, music, patient education, iPad, television, and online education. 10 articles will be utilized for this review.

Conclusions: Patient education videos by way of iPads are more effective in increasing patient knowledge and patient satisfaction when compared to the …