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Full-Text Articles in Medicine and Health Sciences
Hospital Administrative Characteristics And Volunteer Resource Management Practices, Melissa Intindola, Sean Rogers Ph.D., Carol Flinchbaugh, Doug Della Pietra
Hospital Administrative Characteristics And Volunteer Resource Management Practices, Melissa Intindola, Sean Rogers Ph.D., Carol Flinchbaugh, Doug Della Pietra
Sean Edmund Rogers
Purpose – The purpose of this paper is to explore the links between various characteristics of hospital administration and the utilization of classes of volunteer resource management (VRM) practices. Design/methodology/approach – This paper uses original data collected via surveys of volunteer directors in 122 hospitals in five Northeastern and Southern US states. Findings – Structural equation modeling results suggest that number of paid volunteer management staff, scope of responsibility of the primary volunteer administrator, and hospital size are positively associated with increased usage of certain VRM practices. Research limitations/implications – First, the authors begin the exploration of VRM antecedents, and …
Challenges And Opportunities In Healthcare Volunteer Management: Insights From Volunteer Administrators, Sean Rogers Ph.D., Carmen M. Rogers, Karen D. Boyd
Challenges And Opportunities In Healthcare Volunteer Management: Insights From Volunteer Administrators, Sean Rogers Ph.D., Carmen M. Rogers, Karen D. Boyd
Sean Edmund Rogers
Volunteer administrators from 105 hospitals in five states in the northeast and southern United States provided open-ended survey responses about what they perceived to be the most pressing challenges and opportunities facing healthcare volunteer management. Taken together, these 105 hospitals used a total of 39,008 volunteers and 5.3 million volunteer hours during a 12-month period between 2010 and 2011. A qualitative content analysis of administrator responses suggests that primary challenges include volunteer recruitment and retention, administrative issues, and operational difficulties brought about by the current economic crisis. Key opportunities include more explicitly linking the volunteer function to hospital outcomes and …
Strategic Human Resource Management Of Volunteers And The Link To Hospital Patient Satisfaction, Sean E. Rogers Ph.D., Kaifeng Jiang, Carmen M. Rogers, Melissa Intindola
Strategic Human Resource Management Of Volunteers And The Link To Hospital Patient Satisfaction, Sean E. Rogers Ph.D., Kaifeng Jiang, Carmen M. Rogers, Melissa Intindola
Sean Edmund Rogers
This article uses strategic human resource management theory to consider the ways in which volunteers can potentially enhance hospital patient satisfaction. Results of a structural equation modeling analysis of multi-source data on 107 U.S. hospitals show positive associations between hospital strategy, volunteer management practices, volunteer workforce attributes, and patient satisfaction. Although no causality can be assumed, the results shed light on the volunteer–patient satisfaction relationship and have important implications for hospital leaders, volunteer administrators, and future research.