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University of Nebraska - Lincoln
Department of Psychology: Dissertations, Theses, and Student Research
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Full-Text Articles in Medicine and Health Sciences
Love Means Never Having To Say You're Sorry, But What About Malpractice? A Look At Verbal And Nonverbal Factors Affecting Perceptions Of Apologies In A Medical Malpractice Case, Sarah Thimsen
Department of Psychology: Dissertations, Theses, and Student Research
Apologies are part of daily life and occur in a variety of contexts. A large body of literature on the effects of apologies indicated that apologies have a positive effect – those receiving apologies have more positive views of the transgressor (e.g., Bornstein, Rung, & Miller, 2002; Goei, Roberty, Meyer, & Carlyle, 1997; Robbennolt, 2003; Sitkin & Beis, 1993; Takaku, 2000). An area of emerging research in the realm of apologies is in the area of medical malpractice. The research presented here sought to expand on the field of apologies, specifically by examining the effects of an apology in a …