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Full-Text Articles in Medicine and Health Sciences
Physician Care: Best Practices In Patient-Centered Care, Elisabeth Kunkel, Md, Susan Krekun, Md, Jennifer Jasmine Arfaa, Phd, Mhsa, Eleanor Gates, Msn, Rn, Mary Ann Mcginley, Phd, Rn, Leo Katz, Md, Andrew Miller, Md, Mph, Cynthia Line, Phd, Teresa Heavens
Physician Care: Best Practices In Patient-Centered Care, Elisabeth Kunkel, Md, Susan Krekun, Md, Jennifer Jasmine Arfaa, Phd, Mhsa, Eleanor Gates, Msn, Rn, Mary Ann Mcginley, Phd, Rn, Leo Katz, Md, Andrew Miller, Md, Mph, Cynthia Line, Phd, Teresa Heavens
Department of Psychiatry and Human Behavior Faculty Papers
APPROACH TO PROBLEM SOLVING
During fiscal year 2013, TJUH targeted “communication with physicians” for improvement as this HCAHPS domain was at 76% (trended July to September, 2010). The primary challenge to improving this score was that of physician investment and buy-in.
Engagement of physicians was achieved through the creation of the Physician CARE (Communication, Attention, Respect, and Expertise) task force. Identified as essential for success were:
·Investment by physician specialty departments/stakeholders
·Strong support by hospital leadership and the engagement of physician stake holders and physician leaders
·Increasing physician understanding of and access to patient experience scores