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A Study Of The Relationship Between Medical Services Quality, Patient Satisfaction And Patient Loyalty For Orthodontic Patients, Tzu-Hsin Lee, Chien-Wen Chen, Chih-Tung Hsiao

Taiwanese Journal of Orthodontics

The increasing demand for excellent quality of medical services by patients affects hospital performance under severe competition amongst Taiwan hospitals. A dental clinic can demonstrate successful performance when it meets the patient expectation, enhances the value of care and invests its resources to improve the treatment quality. Enhancement of the value of care and patient satisfaction will promote their loyalty and also increase revenue by taking the above factors into consideration. Hence the purpose of this study is to investigate the treatment effect on degree of satisfaction and loyalty for dental patients. A questionnaire for dental treatment satisfaction study (N …